Hayley Richardson Email & Phone Number

Viareggio, It

United States

As a seasoned Senior Product Manager, I drive the acquisitions workstream focused on converting leads into dedicated practitioners of our TM course. I’ve played a pivotal role in team building, contributing to the selection of key hires including a Director of Analytics and Data, Director of Global Marketing, and Enterprise Agile Coach and Scrum Master.My impact extends to orchestrating comprehensive go-to-market strategies for rebranding initiatives and website launches, resulting in an immediate 24% surge in leads. Currently, I’m spearheading the global template rollout across additional countries to further amplify our reach.In collaboration with cross-functional teams encompassing design, engineering, marketing, QA, content, and customer service, I lead efforts to prioritize and coordinate activities, driving us towards achieving our objective of augmenting overall instruction revenue.Beyond this, I’ve been a catalyst in revolutionizing team formation, refining Scrum practices, and elevating the product management process.

Viareggio, Lu, Italy

Reigniting your creative spark can be as simple as drinking a glass of Chianti with good friends in a beautiful setting.

Pisa, Tuscany, Italy

In this pivotal role, I collaborated closely with the CEO and key stakeholders to establish a partner program for a distinguished SaaS company recognized in Gartner's magic quadrant for CPQ and Sales Enablement solutions. My responsibilities encompassed comprehensively mapping the market ecosystem, identifying strategic partners, and developing collateral and streamlined processes to attract, onboard, and nurture new partnerships, fostering their growth within our ecosystem.One of the pivotal accomplishments during my tenure was orchestrating the closure of our inaugural U.S. client, generating revenues surpassing half a million within the inaugural year. This achievement underscored the program's efficacy and marked a significant milestone in our journey.

Pietrasanta, Tuscany, Italy

Responsible for the entire hiring process from recruitment to contract including all training programs with an eye to continually improve, engage, and delight our team members. Conducts CRO audits and analysis to advise clients where they can improve their apps or websites to increase conversions. Including user testing, screen session analysis, and polls.

Pietrasanta, Lu

Italy

Responsible for managing service based contracts using Agile values and the application of Scrum and Kanban frameworks for accessibility testing, consulting, and teaching. Other responsibilities include being the Product Owner for an internal training program on Agile, Scrum and other software development methodologies, working with the Business Development department to create, refine, and monitor processes and assist the Marketing and Editorial departments using analytics to determine business strategy based on current usage data and future predictions.• Help the team in the application of Agile/Scrum values and practices.• Remove obstacles that prevent the team from meeting their objectives• Ensure the team is fully functional, productive and constantly improving• Facilitate strong collaboration across all roles and functions.• Organize and facilitate the various Scrum ceremonies and meetings.• Support the Product Owner in defining and managing the backlog

Navacchio, Pi, Italy

Responsible for leading a team of 25+ through the whole process of delivering a product release on time and exceeding expectations. Works with the Product team and is responsible for product backlog management activities and communication with other Organizational Units. Coordinates all in-house activities regarding a product release while keeping an eye externally focused on the market to ensure that the right product is built at the right time. Responsibilities:Works in conjunction with the Product Organizational Unit to populate, prioritize and maintain the product backlogProcures and analyzes all client documentation to create the product plan including GANTT charts to monitor progress. Agile Product Owner, defining and coordinating release planning and iteration planningDevelopment Team management, team building and assignment of development teams activitiesIteration and release tracking and reportingIteration and release review, demo and retrospective managementOwnership of bug triaging processInternal QA coordination and engagementDependencies management and blocker removal for development teams' activitiesSupports development team members and architects in interaction with Product Organizational unitDelivers release related documentation produced by Delivery SpecialistsEnsures resources assigned to product teams are on-time and under-budgetTroubleshoots and prioritizes issuesProvides progress reports to stakeholdersActs as SPOC (Single Point of Contact) regarding the Product release and it's statusIdentifies the need for, and facilitates, meeting between relevant personnel with the scope to remove impediments and maintain the release timeline.

Navacchio, Pi

Business analysis training teaches requirements management – the core skill of every business analyst. Developing technical solutions to business problems, or to advance a company’s sales efforts, begins with defining, analyzing and documenting requirements; managing requirements at the project level leads to fulfilling business needs.Daily responsibilities typically include taking the lead role in:Assisting with the business case.Planning and monitoring.Eliciting requirements.Requirements organization.Translating and simplifying requirements.Requirements management and communication.Requirements analysis.Driving the design or review of test cases, Processing change requests, and Managing a project’s scope, acceptance, installation and deployment

Montramito, Lu, Italy

Day to day activities include monitoring Google Analytics and Flurry for any behaviour outside of the specified KPIs which might need investigation. Formulating hypotheses for mobile or web user behaviour and carrying out usability testing to prove or disprove these theories. Preparing and presenting recommendations to stakeholders for both the mobile and web platforms then preparing requirements documentation for the development teams to carry out the necessary actions. Co-ordinates the activities of all UX Designers and Product Owners across interdepartmental and software platforms while keeping an eye on potential problems which could arise and troubleshooting those that present themselves daily through resourcing, prioritization, and creative thinking.Keeps product and design guidelines in mind and enforces them when necessary, or negotiates and persuades when needed.Monitors incoming reviews, customer service inquiries, and analytics to foresee and ascertain trends and creates ad-hoc reports and presentations to support decisions and company strategies. Practicing SCRUM Product Owner responsible for creating and prioritizing the backlog of requirements for Scrum product development teams for all apps on the market as well as removing business impediments for the Scrum Master and development teams.

Business Analyst duties for requirements gathering on multiple processes across all operations departments, this included requirements gathering, root cause analysis, creation of check sheets for discovery and analysis, and compilation of data.Creating queries using SQL Enterprise Manager to manipulate and compile data from the database for the sales staff and other internal staff.Created and maintained relationships with third party vendors where necessaryConducted meetings and interviews with all staff members to gather and analyze current processes using the existing controller and establishing new, more efficient, procedures.Ongoing development of a Quality Management SystemAdministering and monitoring an internal email box for all internal and external bugs, suggestions, improvements, and ensuring that appropriate personnel are available for support

Langley, Bc

Realized the need for Change Management internally and implemented the Change and Improvement Management Committee. Led committee meetings, analyzed submitted change and improvement requests from staff to ensure that correct departments were involved in decision making and facilitated discussions on change control and improvement management. Created and implemented auditing procedures for change control to ensure information was disseminated and adhered to by all members of staff.

Langley, Bc

Realization and initial development of entire Implementation, Client Care and Sales Support Departments. Selected and trained new team members. Developed and implemented a new payscale for non-productivity based and management employees. Participated in sales calls with the Account Managers and managed the implementation of new clients from pre-sales and on throughout the relationship. This would include the generation and analysis of reports for use internally to spot potential problems, or for the Account Executives in meetings with their clients. Reports were also often used as a basis of informal client audits to ensure SLAs were consistently met. Provided technical support and training to all new clients and contacts regarding BackCheck's online results platform, and answered and addressed all queries regarding consent forms and services, while being attentive to cross-selling opportunities.

Langley, Bc

Developed all processes and trained team members with one other member of the Data Management department. Shared responsibilities for the workflow of new and existing files, and the accurate data entry of all clients' files into BackCheck's proprietary workflow Legacy system. Also completed criminal record checks and credit checks, and conducted reference interviews and education verifications while cross-referencing all provided material to ensure the timely and complete fulfillment of requested services.

Langley, Bc

Conducted research for business development projects as required while assisting other departments on an as-needed basis. Compiled and tracked internal sales leads and customer information into a comprehensive Access database.

Langley, Bc

Conducted investigative reference interviews for our clients over-the-phone while typing responses verbatim. Cross-referenced all provided material from the client and/or applicant with the information found out during the process of the background investigation to ensure that the client was making an informed hiring decision.

Surrey, Bc

Processed non-routine applications for the Canada Child Tax Benefit and GST Credit using multiple government databases. Prepared, maintained and screened case files citing the Canadian Income Tax Act, Excise Tax Act and supporting legislation. Answered procedural and rules questions citing this relevant legislation. Researched the internal procedures and legislation databases to support these answers and provide exceptional client service to all parties involved. Obtained and verified specific information on files for accuracy using property searches, collections software, and other available government databases.

Bachelor Of Arts - Psychology, Psychology And Sociology

M Sc, Systems Thinking In Practice

Quality Process Analyst

Activities and Societies: Senior member of ASQ. Member #63443909

Iso 9001:2000 Internal Auditor

Certificate, Iso 9001:2000 Fundamentals

Certificate, Quality 101

Activities and Societies: Senior member of ASQ. Member #63443909

Technical Writing

Diploma, Audio Engineering & Production, A

A one year intensive Diploma program covering: Music Theory—Music Composition—Scoring for Film Soundtracks—Pro Tools HD—Analog/Digital.

High School/Secondary Diplomas And Certificates