Spencer Richardson Email & Phone Number

Leverkusen, North Rhine-Westphalia, DE

• People management leadership and day to day operations of 8 employees
• Responsible for maintaining in-depth knowledge of all operational processes and marketing programs to assist team with customer and field inquiries and issue resolution.
• Developed partnerships with multiple departments to ensure efficient operations
• Work closely with sales team in evaluating and tracking business metrics and recommending adjustments where needed to help drive business
• Track and assess execution and effectiveness of customer service team making adjustments as needed
• Drive delivery targets and day to day operational details to achieve quarterly business targets

Leverkusen, North Rhine-Westphalia, DE

• Successfully oversaw a 10-county territory encompassing 16 dealer locations, resulting in a $23MIL yearly net sales through strategic sales initiatives and customer relationship management
• Developed comprehensive business plans, set sales goals and implemented tracking mechanisms within the district
• Collaborated with dealers to implement and manage programs that facilitate sales growth
• Managed multiple budgets to optimize resource effectiveness while staying within budget
• Built sustaining relationships with area farmers that positively represent Bayer
• Organized and conducted regular presentations to ensure a thorough understanding and successful adoption of new technology

St. Louis, Missouri, US

• Manage 105 dealer accounts across SE Minnesota to maximize their sales and help deliver the correct products
• Responsible for training Dealers on internal systems and processes
• Coach dealers to interact more effectively and efficiently to improve their productivity
• Use my product knowledge to suggest products that would have the traits desired

Kansas City, Missouri, US

• Strong foundation with the following solutions: PowerChart, MPage Reach, Patient Portal, CVNet and MPages
• Identify, troubleshoot, and resolve potential system issues before client site is impacted
• Perform systems build and configuration to introduce new functionality to align client sites with ICD 10, Meaningful Use and best practice recommendations
• Effectively prioritize multiple projects and deadlines
• Assist clients in implementing Cerner Solutions with a repeatable, practicable methodology bringing speed to value results, including, work side by side with clients on-site
• Create and maintain relationships at all levels between the Client and the Cerner project team members, effectively communicating status updates and project plans

• Conducted market research on current and potential customers
• Assisted sales team in updating and creating a report given to the corporate board at yearly meeting