Spencer Richardson Email & Phone Number

Leverkusen, North Rhine-Westphalia, De

• People management leadership and day to day operations of 8 employees• Responsible for maintaining in-depth knowledge of all operational processes and marketing programs to assist team with customer and field inquiries and issue resolution.• Developed partnerships with multiple departments to ensure efficient operations• Work closely with sales team in evaluating and tracking business metrics and recommending adjustments where needed to help drive business• Track and assess execution and effectiveness of customer service team making adjustments as needed• Drive delivery targets and day to day operational details to achieve quarterly business targets

Leverkusen, North Rhine-Westphalia, De

Successfully oversaw a 10-county territory encompassing 16 dealer locations, resulting in a $23MIL yearly net sales through strategic sales initiatives and customer relationship management • Developed comprehensive business plans, set sales goals and implemented tracking mechanisms within the district • Collaborated with dealers to implement and manage programs that facilitate sales growth • Managed multiple budgets to optimize resource effectiveness while staying within budget • Built sustaining relationships with area farmers that positively represent Bayer • Organized and conducted regular presentations to ensure a thorough understanding and successful adoption of new technology

St. Louis, Missouri, Us

•Manage 105 dealer accounts across SE Minnesota to maximize their sales and help deliver the correct products•Responsible for training Dealers on internal systems and processes•Coach dealers to interact more effectively and efficiently to improve their productivity•Use my product knowledge to suggest products that would have the traits desired

Kansas City, Missouri, Us

Strong foundation with the following solutions: PowerChart, MPage Reach, Patient Portal, CVNet and MPages● Identify, troubleshoot, and resolve potential system issues before client site is impacted● Perform systems build and configuration to introduce new functionality to align client sites with ICD 10, Meaningful Use and best practice recommendations● Effectively prioritize multiple projects and deadlines● Assist clients in implementing Cerner Solutions with a repeatable, practicable methodology bringing speed to value results, including, work side by side with clients on-site● Create and maintain relationships at all levels between the Client and the Cerner project team members, effectively communicating status updates and project plans

● Conducted market research on current and potential customers● Assisted sales team in updating and creating a report given to the corporate board at yearly meeting