Richard Spans Email & Phone Number

Amersfoort

• Executing and making test cases and scenarios • Recording and assessing findings• Working in a scrum team with a agile mindset• Coordinating chaintest and executing them with the team and/or fellow test engineers• Read logging of executed tests and analyze them• Reviewing user stories determining their testability• Functional testing • working with the following software: Jira, Confluence, SharePoint, Kibana, SNOW, Swagger, Notepad++ and Estate. • Still learning: Fitnesse, ASE ISQL, Microsoft SQL, Postman, • Testing connections with external company's like Ockto, BKR, HDN.

Amsterdam En Omgeving, Nederland

- Contact with mortgage advisors.- Taking care of mortgage request. Making sure it’s possible for the customer to get the mortgage based on income etc.- Verifying all documentation- first approver and second approver of mortgage requests.- Updating the skill matrix for the whole mortgage department. - Collaborate with the Tribe in a new working system.- Contact person for the team at any ICT related issues.

Amsterdam, North Holland, Netherlands

- Being a link between different stakeholders- Enthusiasm of members to involve them in the different projects.- Carry out experiments and process improvements in the context of customer interest and efficiency- Analyze different projects.- Make different plan of approach for different projects- Provide support to different departments

Amsterdam En Omgeving, Nederland

Third assignment at ING Bank Circle Interest Only campaign.- Calling customers who had an interest only mortgage that would end in 10 years.- Having informative conversations with the customers about what is going to happen in 10 years’ time.- Quality person of the departments that was making sure this was always up to date and numbers where on point.- Contact person between Interest only department en Tribe about the different processes.- Contact person if there where IT related issues.

Amsterdam, North Holland, Netherlands

Second assignment at ING Bank business collections department- Contact with customers to answer the questions.- Contacting customers who were behind on their monthly payment.- Making payment arrangements with customers. - Agile way of working

Utrecht

First assignment at ING Bank mortgage collections department - Contact with customers to answer the questions.- Contacting customers who were behind on their monthly payment.- Making payment arrangements with customers.

Amsterdam

- Collecting demanded credits, overdrafts on a payment account, residual debts mortgages, fraud cases, claims for damages, insurance and wrongful credits.- Contact with customers about the invoices.- Contact with different clients.- Training new employees.- Making proposals against final discharge and advise the manager/client.- Special management for Nationale Nederlanden. Monitoring installment payments of second mortgages and consumer loans.

Amsterdam Area, Netherlands

- Administrative support for 13 Account Managers.- Daily maintenance of the Retail & Banks email inbox.- Making and sending offers to the customers.- Process incoming purchase orders in the system.

Amsterdam Area, Netherlands

- Solving the big number of disputes at one of the departments.- Approaching customers to find a solution together for paying the unpaid invoices- Making sure customers get their credit invoices.- Improving different processes or making old processes more efficient

Glasgow, United Kingdom

Zwolle Area, Netherlands

Zwolle Area, Netherlands

Hbo, Middle Management

Hbo, Wft Hypothecair Krediet

Mbo, Wft Basis

Mbo, Bedrijfsadministratie