Richard Spears Email & Phone Number

New York, New York, United States

900 3Rd Ave New York, Ny 10022

• Assisted Financial Center Operation Manager with daily operations, such as reviewing applications of newly open accounts to ensure they were completed correctly.• Efficiently completed daily banking compliance operations, such as CTR, MIS, and TRMS reporting with extreme attention to detail.• Completed over 1,400 teller transactions on a weekly basis, while creating a friendly rapport with clients.• Greatly exceeded my banker conversation rate goal on a monthly basis and became one of the top two-customer service representative’s of the quarter in the market.• Assisted Clients by recommending the best products and tools to help meet their financial needs.

75 Varick St New York, Ny 10013

• Process transactions for customers including servicing client accounts, correcting charge discrepancies on customer orders, process refunds and exchanges on multiple orders with extreme attention to detail.• Assisted the Supervisor with daily solutions for consumer issues regarding their account information and daily purchases.• Cross-sell numerous products to clients.• Respond to customer account inquiries totaling 100+ on weekly basis.• Booked spa reservations totaling $131,873.80 in sells on spa services.• Corresponded with customers through emails and phone calls about their daily purchases and account information.• Quickly established credibility with clients creating a friendly rapport with customers.• Assisted with the training of 4 new customer service representatives ensuring they received a comprehensive education on customer service and proper company polices.• Activated and deactivated customer gift card purchases.• Created spreadsheets reporting the amount of back orders completed on a monthly basis.

1440 39Th Street Brooklyn, Ny 11218

• Efficiently input 100+ of client reservations in computer database on a daily basis.• Help customers over the phone with daily reservation issues.• Maintain and updated customer profiles and account information.

504 Broadway New York, Ny 10012

• Promoted to the Logistics Support team in May 2010, receiving the Jack-of-All-Trades award for outstanding work ethic.• Help maintain and reach beyond expected quotas in Compliance and Reverse Logistics.• Maintain shortage control of store inventory and help lead monthly inventory scans.

504 Broadway New York, Ny 10012

• Informed customers on new upcoming events and sales.• Assisted customers with their shopping experience and daily transactions.• Cross-sell numerous products while also introducing customers to our loyalty points membership.

Bachelor Of Science (B.S.), Finance

High School Diploma

Activities and Societies: Lacrosse Team, Peer Mediation