A highly motivated individual with a demonstrable track record of creating service delivery environments, leading operations, including transformational change, and developing and implementing risk policies and robust risk controls.•An organised, detail-oriented, and conscientious self-starter, able to input into strategy, deliver against a defined vision and prioritise effectively to accomplish multiple tasks, stay calm under pressure, adaptable and capable of working at all levels•With a track record demonstrating effective creation and management of credit and risk policies•With the ability to think commercially and “outside the box” and able to demonstrate an ability to translate this into business value•Extensive experience of both managing and working alongside Product Development with an ability to work across functions driving benefit through contribution to product ideas and pricing•Designed, built and managed Operations functions delivering a strong service culture and award winning service•A talent for designing and shaping technology solutions and operational processes that deliver “easy to do business with” customer feedback•Highly skilled at building efficient operational business functions•Significant experience within both retail and wholesale funded businesses and a range of ownership structures•Being flexible and more than able to adapt to a wide range of assignments and possessing the experience from two lender start-ups and leading significant change and growth projects to add value to any business•Has extensive experience of building, implementing and leading end to end mortgage risk, service and proposition delivery, together with outsourcing and management of third party suppliers•Is focussed on leading and developing individuals and teams to fulfil their potential, shaping cultural change and achieving the highest level of employee engagement