Richard Starrett Email & Phone Number

Customer Care Manager with 10 years’ experience managing core databases through superior integrity and communication skills. Expertise in serving internal and external customers, upholding company standards, seeking creative and efficient solutions to complex problems, using an artist’s eye to identify and eliminate potential downstream errors across a wide spectrum of datasets. Team player and natural leader, flourishing in multiple dynamic environments and projects, facilitating management goals or training teams and individuals. Committed to maintaining positive customer relationships, data integrity, and continuous process improvement. • Contributed to successful ERP merger by solely cleansing and reformatting 60,000 customer accounts copied from JDE and imported across multiple SAP test & production environments• Delivered to exact business needs by understanding and clarifying the requirements, amalgamating multiple query and table outputs, organizing to highlight anomalies and best display the data.• Supported new team during restructuring by utilizing effective communication: book and video Job Aid creation and review, screen sharing and conference calling• Created 20,000 Customer Accounts for Canada and the US since March 2016 adhering to company processes and requirements • Upheld integrity of deliverables through thorough inspection and troubleshooting skills• Implemented training for processes that could utilize our mass upload tool (LSMW) in order to streamline requests that pertain to large quantities of records• Promoted involvement in the Employee Engagement Survey Committee as Lead Facilitator by ensuring team collaboration, accountability and productivity• Improved Item Master cleansing process by implementing a keystroke macro• Encouraged a corporate culture of growth by example by openly sharing my knowledge and wisdom especially related to Nested Formulas and Pivot Tables• Collaborated on grassroots management initiatives to improve employee morale, resulting in interdepartmental information sessions and ongoing training available to 200 employees