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@ohsu.edu
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11 phones found area 925, 562, 760, 951, 888, and 503
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Richard Stouffer is listed as Management Consultant - Business Transformation at Stouffer & Associates, based in Whittier, California, United States. AeroLeads shows a work email signal at ohsu.edu, phone signal with area code 925, 562, 760, 951, 888, 503, and a matched LinkedIn profile for Richard Stouffer.
Richard Stouffer previously worked as Management Consultant at Agile 2 Associates and Customer Success - Professional Services Director at Ooyala. Richard Stouffer holds Bachlor Degree, Environmental Science from University Of California, Berkeley.
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Software services executive, customer advocate, trusted leader and skilled navigator of change with 25+ years of extensive achievements in Customer Success and Professional Services. Designer, builder and leader of customer centric organizations that are process efficient, purpose driven, ethical, and profitable. These organizations drive an enhanced customer experience, a rapid product adoption life cycle and deliver trusted customer and executive relationships. Significant experience in early stage organizations, with their unique challenges, as well as Fortune 100 companies embarking on global transformations including 15+ years of deep expertise in Human Capital Management.
Listed skills include Enterprise Software, Saas, Professional Services, Program Management, and 29 others.
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San Francisco Bay Area
Independent management consultancy providing advisory services. Specializing in organization and technology transformation and early stage customer success / professional services strategy and operational excellence. Client portfolio detailed below: A2 Agile Associates, Ooyala, McAfee, Symantec
Richmond, Virginia Area
Assessed and delivered a market readiness assessment to early stage consultancy seeking a strategic partnership with industry leading ERP vendor.
Mountain View, California
Designed, built and managed the Professional Services group within Customer Success. Scaled(150%), trained and mentored the organization, globally, within 8 months, establishing a team infrastructure of operations, solution architecture, project management, technical account management, solution engineering and education services. Developed and implemented.
Plano, TX / Santa Clara
Established the single point of contact supporting the Customer Support business unit to improve the relationship and responsiveness of IT to the businesses technology requirements (post INTEL acquisition of McAfee). Managed the IT resources that supported the daily operations of the portfolio of applications. Lead definition and initiation of $4M portal.
Sunnyvale, California
Established interim role, within IT, as the single point of contact to the Customer Success business unit while Symantec's IT executed an outsourcing transformation, moving all IT services to EDS/HP. Managed and improved the executive relationships, developed 3 year application portfolio roadmap, deployed new HP portfolio mgmt application across IT, lead.
San Francisco
Managed regional professional service P&L ($18M) - Restructured, trained, mentored and directed 4 directors, 9 PM's and 30 consulting staff in all aspects of the sales and delivery of consulting services. Increased revenues and delivered first profitable revenues in first 12 months with margin improvement from -15% to 18% and ultimately a 20% annual rate..
Cupertino, California
Restructured, scaled and managed all post-sale / customer facing activities in a post acquisition operation. Developed operating process and KPI's for Customer Success, Education Services, Sustaining Engineering, Professional Services and Finance reporting profitable P&L in first 6 months. Trained and mentored a staff of 36, including off-shore.
Pleasanton
Managed $60M professional services business unit providing global consulting services, sales and delivery. Directed and mentored a regionally dispersed team of 5 directors, 24 program managers and 100-200 consultants in support of 30+ complex engagements. Delivered $60M revenues and 36% margin exceeding annual targets. Improved collaboration with license.
Pleasanton, California
Created and scaled the global Customer Success function delivering, in the first 8 months, the adoption of 500+ customers renewing/upgrading their ERP applications. Influenced company's executive staff on cross functional initiatives that increased customer adoption and decreased warranty claims(churn) by 76% ($20M). Hired, trained and mentored 35 global.
Greater San Diego Area
VC backed start up for ERP services for early stage Bio/Pharma companies in San Diego.
San Francisco
Delivered organizational and technology transformation services to Fortune 100 companies across varied vertical industries. Hired, trained and mentored a global staff of consultants delivering $20M in annual revenues. Experience includes a broad mix of technology, management consulting, project leadership, and professional selling experience, focused.
San Francisco
Managed large transformation projects and supported new engagement sales pursuits.
Walnut Creek, California
Engineering Director - Hired and directed development staff for the first integrated ERP 1982-1988 Customer Success Director - Led and mentored the national Customer Success team increasing product adoption and post sales customer satisfaction. 1988 - 1990 Professional Services Director - trained consulting staff on new product features and functions and.
San Francisco
Systems engineering developing custom payroll system for State of California. Managed team of 5 engineers in the 24/7 production support and system enhancements.
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Richard Stouffer works for Stouffer & Associates.
Richard Stouffer is listed as Management Consultant - Business Transformation at Stouffer & Associates.
AeroLeads has found 1 work email signal at @ohsu.edu for Richard Stouffer at Stouffer & Associates.
AeroLeads has found 11 phone signal(s) with area code 925, 562, 760, 951, 888, 503 for Richard Stouffer at Stouffer & Associates.
Richard Stouffer is based in Whittier, California, United States while working with Stouffer & Associates.
Richard Stouffer has worked for Stouffer & Associates, Agile 2 Associates, Ooyala, Mcafee, and Symantec.
You can use AeroLeads to view verified contact signals for Richard Stouffer at Stouffer & Associates, including work email, phone, and LinkedIn data when available.
Richard Stouffer holds Bachlor Degree, Environmental Science from University Of California, Berkeley.
Richard Stouffer is listed with skills including Enterprise Software, Saas, Professional Services, Program Management, Strategy, Analytics, Management, and Start Ups.
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