Richard Sunny Email & Phone Number

Performing Customer Success activities including onboarding, pre-sales support, business analysis, account management, process mentorship, retention, feedback, cross/up-sell, etc.Responsibilities:• Lead the technical assessment as part of the sales process• Drive Customer Success Outcomes by Management• Define segmentation of customer base and varying strategies & learning from best practices in the industry• Deliver transformational leadership for continuous process… Show more Performing Customer Success activities including onboarding, pre-sales support, business analysis, account management, process mentorship, retention, feedback, cross/up-sell, etc.Responsibilities:• Lead the technical assessment as part of the sales process• Drive Customer Success Outcomes by Management• Define segmentation of customer base and varying strategies & learning from best practices in the industry• Deliver transformational leadership for continuous process improvement and encourage continuous learning within the teams• Define operational metrics for C-Suites and expose a subset in the ExCom's• Measure the effectiveness of Customer Success via a dashboard for tracking pre-sales metrics • Create cadence for review and foster collaboration within the team and across the customer lifecycle• Enhance Effectiveness and Efficiency Through Technology and automation• Align with Sales around cross-selling and up-sell and focus on selling with a retention focus• Align with Finance around measurement and forecasting• Align with the Executive Team around key metrics and objectives Show less

Mm Alam Rd, Lahore

• Managing end to end project execution to ensure adherence to budget, schedule, and scope. • Acting as a Scrum Master and practicing Agile Scrum depending on the project nature and organizational practices. • Handling multiple projects from requirements analysis, design, and architecture, Lo/Hi-Fidelity UI designing, project planning, execution, monitoring and control, software configuration management, server configuration, deployment, and closure.• Managing diverse teams of… Show more • Managing end to end project execution to ensure adherence to budget, schedule, and scope. • Acting as a Scrum Master and practicing Agile Scrum depending on the project nature and organizational practices. • Handling multiple projects from requirements analysis, design, and architecture, Lo/Hi-Fidelity UI designing, project planning, execution, monitoring and control, software configuration management, server configuration, deployment, and closure.• Managing diverse teams of developers, designers and quality engineers by task assignments, discussion in meetings/scrums, verifying coding standards implementation to successfully deliver a quality product to the client.• Negotiating with clients to focus on viable needs and managing their expectations. • Initiating and leading process improvement as a Process Mentor to provide Agile & Scrum-based:-- Served as an Agile Transformation Leader in one of the largest Bank’s Digital Lab in Karachi, Pakistan for implementing an Agile based Target Operating Model.-- Process Orientation to all new hire Software Engineers, Frontend developers & UI-UX Designers.-- Project Owners/leads process training and mentorship-- Process Transformation in other departments as HR.• Assisting the Business Development team in crafting proposals and assessing the technical viability of leads.• Managed projects developed in HealthTech, FinTech, TravelTech, FMCG & Social industries using LAMP, MEAN, Ruby on Rails stacks and Cross-Platform Ionic Framework. Show less

• Managed project execution to ensure adherence to schedule and scope.• Utilized an in depth technical knowledge to handle large complex projects being a team player.• Handled projects from design & architecture, estimation, development, software configuration management, server configuration and deployment, project monitoring and control and closure. • Used to coordinate among all team members and assist junior resources in bugs resolution, code review and practicing standards.

• Developed next-generation web applications in HealthTech and Fintech using CodeIgniter Framework, Core php and WordPress CMS .• Developed RESTful API’s for Android & IOs Apps using core php & MVC framework.• Involved in client communication throughout the project development phase till closure.

Riyadh, Saudi Arabia

Lead a large scale digital transformation as an Agile/Scrum consultant at Center of National Health Insurance (CNHI) Riyadh with the below-detailed activities within my role: - Assessment of the current state of Agile practices and develop strategic plans for continuous improvement.- Designing the Scrum Operating Model and implementing it within the organization.- Providing hands-on coaching to Scrum Masters, Product Owners, and development teams.- Mentor teams on Agile best… Show more Lead a large scale digital transformation as an Agile/Scrum consultant at Center of National Health Insurance (CNHI) Riyadh with the below-detailed activities within my role: - Assessment of the current state of Agile practices and develop strategic plans for continuous improvement.- Designing the Scrum Operating Model and implementing it within the organization.- Providing hands-on coaching to Scrum Masters, Product Owners, and development teams.- Mentor teams on Agile best practices and foster a culture of collaboration and continuous improvement.- Arranging workshops, training sessions, and Scrum ceremonies including daily stand-ups, sprint planning, review, refinement, and retrospectives.- Assisting teams in identifying and removing impediments to ensure smooth delivery of projects.- Providing reports and insights to the Head of Strategy and Transformation team.- Using data-driven approaches to identify areas of improvement and implement corrective actions.- Acting as a liaison between Squads and senior leadership to ensure alignment on priorities and objectives.- Promoting a culture of continuous improvement and learning within the organization.- Sharing knowledge and insights with the broader organization to drive collective growth and improvement. Show less

Copenhagen, Capital Region Of Denmark, Denmark

I facilitated a cross-regional team based out of Poland, Denmark, and Pakistan.- Arranged workshops, training sessions, and Scrum ceremonies including daily stand-ups, sprint planning, review, refinement, and retrospectives.- Assisted teams in identifying and removing impediments to ensure smooth delivery of projects.- Use to provide reports and insights to the Agile Center of Excellence on the progress of GN One initiative.- Used data-driven approaches to identify areas of… Show more I facilitated a cross-regional team based out of Poland, Denmark, and Pakistan.- Arranged workshops, training sessions, and Scrum ceremonies including daily stand-ups, sprint planning, review, refinement, and retrospectives.- Assisted teams in identifying and removing impediments to ensure smooth delivery of projects.- Use to provide reports and insights to the Agile Center of Excellence on the progress of GN One initiative.- Used data-driven approaches to identify areas of improvement and implement corrective actions.- Acted as a liaison between development teams and senior leadership to ensure alignment on priorities and objectives.- Promoted a culture of continuous improvement and learning within the organization.- Shared knowledge and insights with the broader organization to drive collective growth and improvement. Show less

Lahore, Pakistan

Served as a Sr. Software Engineer (Part-time) Worked as a remote independent contractor in the development of high level web applications with their entire configurations and managementUsed to coordinate and assist junior resources in bugs resolution, code review and practicing standards Used open source CMS’s and frameworks based on the projects assigned

Worked using modular approach on website and web application projectsUsed Complex software engineering techniques for OOP's implementation in various PHP Frameworks and CMSes,Used technologies: PYRO CMS, Codeigniter, mysql, HTML, CSS,JQuery, AJAX and Wordpress CMS

Lahore

Worked on websites and web application projectsUsing OOP PHP with Codeigniter, mysql, HTML, CSS,Jquery, AJAX and Wordpress CMS to develop web applications

Fc College Lahore

Served as an Assistant to Director DevelopmentUsed to maintain and update the databaseConducting research, appropriate to the projects

Served as a Tele‐Sales RepresentativeUsed to take inbound calls and convince the customersAchieving Sales targets in tight schedules

Master Of Science (Software Project Management), It

Bachelor Of Computer Science (Hons), Software Engineering

Activities and Societies: Earth Watch Club

A' Level, Computing

A' Levels