Richard M. Email & Phone Number

Edinburgh, City Of Edinburgh, Gb

I joined QikServe to re-establish the design function and drive the company’s pivot from SME to enterprise-level solutions. Over the last four years, I’ve built a high-performing team and developed a product suite used by over 8,000 customers in 42 countries, including enterprise brands like Burger King, Avolta, and Caffè Nero. My work combines strategic design leadership with a focus on accessibility, brand-led growth, and handling the incredible complexity required for global digital transformation.Product Design for Growth and Global ScaleI lead the full product design lifecycle, from user research and wireframing to high-fidelity UI/UX development. My team builds complex, scalable platforms that handle guest-facing experiences, staff interfaces, and middleware solutions. Designed to drive growth, our products navigate the complexities of global legislations, multi-language support, and accessibility requirements. Notably, we delivered the first WCAG 2.1 AA compliant mobile ordering platform and ADA-compliant kiosks. Sales SupportI work closely with our sales and customer success teams, aligning design strategies with QikServes' business goals. My contributions to pitches, proposals, and key client engagements have directly supported QikServe’s expansion into new markets and secured long-term partnerships with global hospitality leaders. My focus on creating compelling, customer-centric design narratives has been pivotal in winning enterprise contracts and deepening our client relationships.Digital SuccessIn addition to product design, I consult with leading hospitality brands on digital transformation, accessibility and branding. My focus is on making digital success achievable through accessible, future-proofed design that aligns with business objectives and branding.

Throughout my career I’ve found that design thinking, and the tools that come from a design mindset are infinitely adaptable. From co-founding proptech companies to hosting workshops on accessibibility, I’ve been fortunate enough to be able to share the value of my experience and design training with a range of companies, organisations and individuals, in both formal and informal capacities. I’ve shared my experience to help entrepreneurs establish new start-ups, won awards, guided crowdfunding projects, offered product consultations, and a number of other services.

Quarters was a network of kiosks born from the same vision that built The Brotique - a dedication to timeless essentials for men. As the founder, I led a team of experts who shared my passion for quality craftsmanship and elevated everyday products. Quarters evolved from the idea that men’s essentials transcend age, creed, and culture; offering a curated selection that removed the burden of choice anxiety.My team and I created a space that became ingrained in the fabric of the city, fostering habitual purchases and meaningful rituals for our customers. Whether it was the weary traveller, the father-son duo, or the local resident, Quarters became a trusted stop for life’s essentials.While the pandemic ultimately forced us to close the doors, Quarters remains a testament to the power of thoughtful design and a customer-first ethos. It’s a legacy of crafting not just products, but experiences that resonate with customers on a deeper level.

Edinburgh, Gb

The Brotique was a continuous experiment in ecommerce and retail. Established as a pop-up, I grew it to a permanent, award-winning store. I oversaw its development across web, product management, and marketing, collaborating with Facebook, Instagram, the Crown Estate, Lululemon, B&O, and charities like NSPCC. • Grew The Brotique from a pop-up to a permanent, award-winning store, recognised by Wallpaper* City Guide for Edinburgh.• Acquired two suppliers to extend product range• Offered the (then) worlds largest beard oil collection

London, Gb

I grew Tiger Forest from my freelance work into a boutique agency. My role encompassed creative direction, client relationship management, and overseeing all design projects. As the principal designer, I developed every expression of a brand, building shared understanding with clients through sketching and candid conversations. • Expanded from solo freelance work to a four-person team.• Developed comprehensive brand expressions, including documents, interiors, and publishing materials.• Delivered high-quality design solutions for tier-one financial organisations.

Insomnia was an Independent British publishing company that focused on creating unique, fresh work at an exceptional quality. Working with the founder, we were collaborating with partners such as Marvel and Sony, who were innovating through this period of profound change in publishing. With more than 100 books in development, my responsibilities included driving access to digital markets, stakeholder management, creative direction of the portfolio and quality control of the key projects in development.

Msc Entrepreneurship And Innovation, Entrepreneurship/Entrepreneurial Studies

Luxury Brand Management

Bachelor Of Arts - Ba(Hons), Furniture And Product Design

Design Futures, Interdisciplinary Design

Innovative Product Design