Richard T. Moore, Esq. Mba Email & Phone Number

Palo Alto, California, United States

Seattle, Washington, United States

Authored strategy and led implementation of a $75M global joint venture between two sales divisions to scale AWS’ industry expertise and solutions to 1,200 of AWS’ highest-priority customers and hire over 300 new industry specialists worldwide. Secured buy-in from five VPs and seven Directors, and led team to complete initial implementation.Led AWS’ Commercial Sales global annual operational plan (OP1) cycle, guided global teams, issued timelines, and created playbook for future years… Show more Authored strategy and led implementation of a $75M global joint venture between two sales divisions to scale AWS’ industry expertise and solutions to 1,200 of AWS’ highest-priority customers and hire over 300 new industry specialists worldwide. Secured buy-in from five VPs and seven Directors, and led team to complete initial implementation.Led AWS’ Commercial Sales global annual operational plan (OP1) cycle, guided global teams, issued timelines, and created playbook for future years. Described by prominent AWS VP as "the best OP1 process and collaboration" she had seen in over six years at Amazon. Part of team to produce final AWS Commercial Sales OP1 to define 2024 strategies and achieve $80B revenue target. Led programs to implement new headcount budgeting mechanism based on revenue vs. traditional headcount allocation and pipeline management mechanism using a customer-oriented implementation approach across global internal customers.Researches and create short- and long-term strategy positions incorporating data from internal and external sources, senior leaders, market trends, and analysis of AWS offerings, strengths, and opportunities.Works closely with AWS executives (Directors and VPs) to create new initiatives and organizational structures to expand reach and relevance. Show less

Seattle

Responsible for growing the number of customers that utilize the Amazon Trade-In program, initiatives and partnerships I led contributed +25% customer utilization of the program in 2020.Initiatives included new products offered through existing and new partners, new marketing focusing on the customer value proposition, new forecasting methodologies to improve accuracy, simplification of customer-facing materials, and increasing sales operations resiliency.

Medecision is a leader in SaaS-based population health, care management, and utilization management with revenues exceeding $100 million. Medecision's products are used by health providers and health insurers of all sizes to aggregate data stored within medical records and health insurance claims into actionable and meaningful recommendations for providers. In short, Medecision allows customers to harness data and analytics to improve patients' lives.I led the product consulting and… Show more Medecision is a leader in SaaS-based population health, care management, and utilization management with revenues exceeding $100 million. Medecision's products are used by health providers and health insurers of all sizes to aggregate data stored within medical records and health insurance claims into actionable and meaningful recommendations for providers. In short, Medecision allows customers to harness data and analytics to improve patients' lives.I led the product consulting and project management departments while promoting and enhancing the Medecision customer experience across the customer journey with a multi-disciplinary, metric-driven approach. Duties include designing and overseeing initiatives that allow us to better serve our customers by working with our sales, product, and technology executives on solutions and service level enhancements and driving meaningful change throughout the company to promote a “customer-obsessed” culture.I've successfully lead a number of transformation initiatives including designing and executing on a rebuild of the company's support teams and project management office, launching a new consulting practice, building out a services reporting and management framework, and exceeding a $10 million ACV revenue target by 224%.I was awarded Medecision's "Leadership" award in 2018 for my work on the customer experience (CX) transformation roadmap. In 2019, I oversaw a record-setting number of new customer deployments and projects with recognized revenues exceeding $5 MM. Show less

Seattle, Wa

Reporting to Medecision's Chief Medical Officer, I was responsible for 40% of Medecision's client base ($4.3 million ACV and 2.4 million lives) and understanding the future of data-driven health care, health technology, and our clients' needs.I raised our customer satisfaction 17% within the first nine months by leading client-focused product and support initiatives directed at investing in the client base which resulted in a key client renewal ($1.5 million) and a customer retention… Show more Reporting to Medecision's Chief Medical Officer, I was responsible for 40% of Medecision's client base ($4.3 million ACV and 2.4 million lives) and understanding the future of data-driven health care, health technology, and our clients' needs.I raised our customer satisfaction 17% within the first nine months by leading client-focused product and support initiatives directed at investing in the client base which resulted in a key client renewal ($1.5 million) and a customer retention and upsell to a SaaS-based product ($1 million). I was also accountable for traditional account management duties including account planning, client advocacy, program management, and ensuring that we provide value in everything we do. Show less

Mountlake Terrace, Wa

Premera Blue Cross is the leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services to over 2 million customers across Alaska, Washington, and Oregon; serving individuals to Fortune 100 companies.As part of the Strategic Development division, the Healthcare Incubation Lab is an innovative, forward-thinking group of senior health care leaders responsible for identifying and developing new opportunities to improve the health and wellbeing… Show more Premera Blue Cross is the leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services to over 2 million customers across Alaska, Washington, and Oregon; serving individuals to Fortune 100 companies.As part of the Strategic Development division, the Healthcare Incubation Lab is an innovative, forward-thinking group of senior health care leaders responsible for identifying and developing new opportunities to improve the health and wellbeing of members. The Healthcare Incubation Lab accomplishes this by identifying cutting-edge health practices and technologies and then conducts experiments to validate that they will have positive impacts on our members and businesses.Serving as the health and technology innovator for the division, my areas of focus were new products targeted for millennials delivered exclusively through a mobile experience and the integration of electronic health record platforms with health plans and health systems to better serve customers. I also contributed to the company's strategic scenario planning aligning industry and technology trends to identify future company strategies and threats. Show less

Seattle, Wa

Array Health is an innovative private insurance exchange service and technology provider. Array started in 2006 with a vision to humanize the process of buying health insurance while giving users a choice coupled with a defined contribution funding mechanism. I was responsible for the people, process, and technologies that enabled Array to implement and support our software with large enterprise clients. This includes the Professional Services, Customer Support, and Data Operations… Show more Array Health is an innovative private insurance exchange service and technology provider. Array started in 2006 with a vision to humanize the process of buying health insurance while giving users a choice coupled with a defined contribution funding mechanism. I was responsible for the people, process, and technologies that enabled Array to implement and support our software with large enterprise clients. This includes the Professional Services, Customer Support, and Data Operations departments. I have grown these portions of Array’s business through my technical enterprise software experience, a deep understanding of clients’ business and technical needs, a passion for processes that empower staff and promote continuous improvements, and a results-oriented leadership style.As the operations executive, I led presentations to prospective clients to design solutions to help them meet their strategic objectives while demonstrating a commitment to clients’ success through innovative technologies. I have demonstrated that I can deliver on commitments to customers while simultaneously growing a division for long-term success. This has included defining and negotiating SOWs, managing program-level issues and risks, leading new client implementations, selling to prospective clients, analyzing market needs and defining functional requirements and product features, architecting integration strategies, managing developers, and managing and defining right-sized key-performance indicators. I also led and defined functional and technical requirements for one of the first private exchange implementations in the United States.In my role as in-house counsel, I also oversaw legal compliance with ERISA, HIPAA, COBRA, and other regulatory frameworks, and was responsible for all contracting, insurance, intellectual property, licensing, diligence, and liability matters of the corporation and involved with SSAE-16 SOC 2 audits. Show less

I and four other founding directors started Doorways to Hope as a not-for-profit organization whose mission is to find loving families for orphaned children. I served as the chairman of the board and legal counsel through the incorporation and first two years of our operations, and continued serving on the board for an additional term. In addition to the typical legal and organizational duties involved in starting and maintaining a nonprofit, I was also heavily involved in the early… Show more I and four other founding directors started Doorways to Hope as a not-for-profit organization whose mission is to find loving families for orphaned children. I served as the chairman of the board and legal counsel through the incorporation and first two years of our operations, and continued serving on the board for an additional term. In addition to the typical legal and organizational duties involved in starting and maintaining a nonprofit, I was also heavily involved in the early marketing and fundraising activities. Doorways is now self-sustaining and managed by several exceptional full time staff under the supervision of the board. I now serve as legal advisor to the organization. Show less

Getty Images is a leading creator and distributor of still imagery, footage, music, and other premium content. I joined Getty as one of two legal interns used to support the company’s legal department.While at Getty, I drafted contracts and license agreements with Getty’s suppliers, photographers, and customers while providing transaction support for Getty's buyout of Jupiter Images. I was also heavily involved with escalated issues that arose out of Getty’s intellectual property… Show more Getty Images is a leading creator and distributor of still imagery, footage, music, and other premium content. I joined Getty as one of two legal interns used to support the company’s legal department.While at Getty, I drafted contracts and license agreements with Getty’s suppliers, photographers, and customers while providing transaction support for Getty's buyout of Jupiter Images. I was also heavily involved with escalated issues that arose out of Getty’s intellectual property enforcement team and formed direct relationships with companies such as eBay and blogging platforms to expedite large-scale DMCA take downs. Before I left to join Array Health, I created the legal intern manual to operationalize Getty's legal intern program and to gain efficiencies in future legal intern hires. Show less

Seattle, Wa

Screenlife was a consumer entertainment company and the makers of the ‘Scene It?’ DVD and xBox games. When I joined as the legal intern, Screenlife had just begun the due diligence phase of its acquisition by Paramount Pictures. I worked under the direction of Kelly Schmidt, VP of Operations and General Counsel.My primary duties were to support the transaction by creating a contract management system to store, audit, and report out on hundreds of license agreements and other contracts… Show more Screenlife was a consumer entertainment company and the makers of the ‘Scene It?’ DVD and xBox games. When I joined as the legal intern, Screenlife had just begun the due diligence phase of its acquisition by Paramount Pictures. I worked under the direction of Kelly Schmidt, VP of Operations and General Counsel.My primary duties were to support the transaction by creating a contract management system to store, audit, and report out on hundreds of license agreements and other contracts, updating and maintaining the capitalization table, and executing on various due diligence requests. In addition, I also supported the ongoing legal functions of the business by drafting contracts and new license agreements. Show less

Seattle, Wa

Group Health is a consumer-governed health care system dedicated to making quality health care available and affordable.One of my early projects was with the Human Resources IT team where I was directly responsible for designing and implementing an employee onboarding and tracking platform. The platform revolutionized the way that the HR Operations team managed, tracked, and generated forms for all new hires.After training and mentoring other staff on the upkeep and maintenance… Show more Group Health is a consumer-governed health care system dedicated to making quality health care available and affordable.One of my early projects was with the Human Resources IT team where I was directly responsible for designing and implementing an employee onboarding and tracking platform. The platform revolutionized the way that the HR Operations team managed, tracked, and generated forms for all new hires.After training and mentoring other staff on the upkeep and maintenance of the platform, I was then quickly tapped to move to the Lawson Software ERP and Kronos Workforce Central implementation teams. While on these teams I was responsible for the employee identification procedures, systems, and policies for over 9,000 employees, and also conducted business practice analysis and project performance reviews.After the successful launches of both initiatives, I moved back to the Human Resources IT team and focused primarily on identifying and implementing efficiencies including the RightNow CRM platform, an intranet refresh, new report writing practices and systems, and a new employee recognition platform. I also worked with the department on a policy re-write project until I left to go back to law school full-time. Show less

Seattle, Wa

Seattle Pacific University is a premier Pacific Northwest university that equips students to engage the culture and change the world.As the elected student body Vice President of Finance, I was responsible for over $710,000 of student funds providing for over 40 different student groups and the financial vision and stewardship of these funds. In addition to chairing various financial committees and participating in the University's Board of Directors finance and facilities committee, I… Show more Seattle Pacific University is a premier Pacific Northwest university that equips students to engage the culture and change the world.As the elected student body Vice President of Finance, I was responsible for over $710,000 of student funds providing for over 40 different student groups and the financial vision and stewardship of these funds. In addition to chairing various financial committees and participating in the University's Board of Directors finance and facilities committee, I also created spending and oversight policies and controls and managed a part-time employee.During my tenure, I conducted the first ever historical budget audit and identified and reclaimed misallocations of $38,000 and built an automated financial reporting and analysis platform which I integrated with the University's accounting system. Show less

Jurist Doctor, Cum Laude

Masters, Business Administration