Richard Thorgeirson Email & Phone Number

Saint John, New Brunswick, Canada

• Responsible for overseeing the escalation process of support tickets within the tiers of the IT department. Ensuring tickets are addressed on a priority basis and end users stay informed during the process. Work in a.
• Serve as the point of contact for critical issues and work with other technical teams to resolve them.
• Communicate with stakeholders and end-users to ensure that they are updated on the status of critical issues and their resolution.
• Maintain knowledge of new and emerging technologies and ensure that the IT team is equipped to support them.
• Collaborate with support teams and IT Support Team Lead to ensure that service level agreements (SLAs) are met or exceeded.
• Validate tickets have all required troubleshooting and documentation before escalation from the support group.

Saint John, New Brunswick, Canada

BetterView Software and Service provides Computer Support (IT/MSP) services to small businesses in Saint John, Rothesay, Quispamsis, and surrounding area. We customize our support to fit your needs. We support whatever you are using for Network, Wi-Fi, Routers and Anti-Virus software. However, we do recommend keeping your equipment and operating systems up.

Saint John, New Brunswick, Canada

Supporting small to medium companies in all aspects of I.T. Including Azure and Power Shell. Expert in M365 both Admin & user level. Getting up to speed on CoPilot and AI. AD & AAD Support, PowerShell, SQL, and network including VPN tools.

Winnipeg

Network Administrator, Database Administrator, Support Desk, Web design & custom programming.Network includes: VMware, SQL Server, VEEAM backup software. (Now using Hyper-V)Support for Intuitive ERP by Aptian - Support, install, customize, etc.Custom SQL reports and analytics of our accounting system.Interfaced UPS shipping software with Intuitive ERP &.

Winnipeg, Canada Area

Work on custom internal software using the latest tools, as well as SQL and MySQL data base administration. We are targeting both Windows 8 (with WPF),.NET, and ASP.NET for external access.Also hold DBA Position (Data Base Administrator)As of March 26, 2012 I am now the "Technology Manager" as well. We have 12 virtual computers running in VMware c/w.

On Contract

Created ChurchView 5 software, new web site, Internet Marketing, Web Support, Sales, Remote Support, etc.See www.ChurchView.net for more information,or watch a video at www.YouTube.com/ChurchView5/

Kelowna, BC

Custom Application Programming (Windows)SQL ProgrammingPocket PC Programming / SupportWeb Site Design.Windows Server Admin.Network / WiFi SupportOffice SupportComputer Troubleshooting & Repair

Kelowna, BC

IT Manager, Project Manager, Office Administrator, Webmaster, Customer Relations, etc. I also kept busy with Timberline Accounting Software, and 3D Drafting with VectorWorks! (The web site won a Silver Tommie in 2005)

Sales & Customer Support

Morden, MB

IT Manager, Programmer, Support, Training, Web Master, Recommend hardware & software purchases, etc. Author of www.huronwin.com and AMEND. It looks after quotes, inventory, AR, etc. and includes a programmable Bill of Materials. Also Hardware and Office sofware support.

Winkler, Mb

MS Office (Word / Excel / Access) RRC, WinklerReferences upon requests

Network And Database Administrator, Windows Server / Linux / Sql, 96%

Finished the "Network Admin" course with a 96% average. Finished Data Base Administrator, also with 96%. Graduated with Honors.

Mta, It Pro, Database, Developer

Activities and Societies: Certification Exams Taken (and passed!) on my own time.Actively pursuing the MTA & MCTS exams, one at a time..