Richard Timko Email & Phone Number

Houston, Texas, United States

Austin, Texas, United States

• As director of pharmacy and retail operations for Walgreens, I drove operational excellence for 82 stores, leading a team of 12 direct reports, including 6 district managers and one health care supervisor. I was.
• Exceeded annual sales of $1B+ for FY 23 through effective planning, implementation, and achievement of strategic business unit goals, diligently monitoring data analytics and KPIs, and adapting operations to align with.
• Improved fulfillment efficiency by 11.9% through strategic workflow optimization, medication therapy management, clinical medical reviews, robust counseling, vaccination, and testing.
• Increased customer satisfaction scores 6% compared to the FY23 target through the implementation of established individualized patient and customer service protocols.
• Achieved a remarkable under-budget performance of -2.27% for FY23 effective resource allocation, realistic forecasts, cost-conscious training, and improving efficiencies.
• Elevated employee engagement from 50% to 76% through servant leadership, building collaborative relationships, effective communication, empathy, logical decision-making, and authenticity.

Corporate Office

• As the director of retail and format strategy, I developed and executed innovative strategies focused on business growth, customer experience, store redesign, process improvements, and new leadership. I analyzed.
• Established a foundational structure for a new urban operating model focusing on comprehensive loss, supply chain, space, and refined operations.
• Leveraged deep expertise, consistent field engagement, and feedback to capitalize on opportunities to drive performance, improve processes, and ensure operational excellence, aligning local regional priorities to.
• Cultivated external partnerships serving as brand ambassador to build a network of sustainable resources reaching a vast range of growth influences, including community issues, government relations, market trends, and.
• Successfully established purpose-driven leadership behaviors for local leadership to create environments with area and district leaders that maximize talent to build sustainable, diverse pipelines of future.
• Drove significant operational and cultural transformations through innovative development of store formats to accelerate the rollout of tailored and diverse offerings that incorporate an end-to-end customer-centric.

NYC Boroughs

• As director of pharmacy and retail operations, I directed pharmacy and retail operations for ~60 stores throughout the NYC Boroughs and surrounding areas. I oversaw the development of and skillfully executed a market.
• Led with double-digit percent profit improvement, achieved top-cortile Gallop engagement scores from 52% to 80%; achieved highest net promoter scores in the chain.
• Increased market share double-digits by identifying and analyzing innovative growth opportunities in partnership with key stakeholders to acquire independent pharmacies or other non-traditional retail locations.
• Directed human resource functions including the recruitment, training, professional development, compensation, performance management, and retention of all ~2K employees while developing 50% of New York’s supervision.
• Facilitated seamless operations in pharmacies and storefronts through comprehensive analysis of business forecasting, sales, financial conditions, customer segmentation, and patient segmentation to effectively address.
• Drove operational excellence by developing and coaching regional leaders, directors, and other high-potential associates.

Raleigh-Durham-Chapel Hill Area & Tampa-St. Petersburg

District Manager (2007 – 2013) | Store Manager (2002) | Executive Assistant Manager (2002)

Fort Bragg, N.C.

Decorated veteran receives honorable discharge, garnered numerous awards and commendations for exemplary service