Richard Lea Email & Phone Number

Jupiter, FL

The Director of Business Process Management provides leadership, coordination, and management of processes and functions as they relate to product delivery and support at a corporate, department, and partner level across all divisions. They must use strong interpersonal, engineering, project management, and critical thinking skills to work with.

The Director of Support Services strategically develops and leads Support Services to where it is a visible, interactive, business that supports the mission and objectives of DSS. The Director communicates with the organizations executives to foster understanding of Support Services and influence their distribution of budget funds. The Director is involved.

The Technical Support Manager is responsible for ensuring the success of DSS customers by effectively managing support teams of Tier 1 and Tier 2 support engineers and associated support projects and processes. This role involves managing case assignment and escalation, career development, and project management processes. The candidate is expected to be.

The Supervisory Support Specialist is responsible for managing the performance of the resources under their supervision. They must use strong supervisory skills, customer service skills and technical abilities to manage their resources’ day-to-day responsibilities as specified in the Service Level Agreements (SLA) and Standard Operating Procedures (SOP)..

The Support Specialist is the first person that is contacted by a customer. This communication will set the tone for the entire experience the customer has with Support Services. The Support Specialist may be the only personal contact a customer has with the organization. It is imperative that the Support Specialist clearly understands his or her job.

West Palm Beach, Florida Area

Co-founded a network integration company to provide services to local law firms. Specialty was bringing law firms up to a set of industry standard solutions such as Windows Small Business Server, Symantec AntiVirus, Microsoft Office, Symantec Backup Exec, racks, and Dell hardware. Afterwards I would maintain the environments. Expanded customer base to.

Co-founded a network integration company to provide services to Fortune 500 companies. My role was Services and Operations. The majority of our revenue was the result of assessments, staffing, and consulting services for BankAtlantic. After 09/11 all contractor resources were released throughout the market which in essence killed our business. Responsible.

Inacom purchased Vanstar creating a $7B network integrator in October of 1998. Although there were many jobs consolidated I stayed on as a Professional Services Manager for over a year before leaving. The job responsibilities were the same as Vanstar.

Responsible for the overall successful performance and the day-to-day management. Provided leadership and direction to consulting and engineering personnel. Partnered with various internal organizations to ensure optimum delivery and selling. Managed the consulting and engineering services strategies to Service Level Agreements. Ensured the attainment of.

Provided timely and effective billable services to clients including installing and updating LAN operating systems, running on one or more hardware platforms and a variety of application software. Client highlights include a global SMS solution at Blockbuster Entrainment Group and a SQL solution for advertising at The Sport’s Authority. Ensured client.

This was a contract position. I was hired to develop, plan, implement, and administer a variety of global information system projects including:* Remote Network Management (Stac Reachout – 2k client/100 servers)* Remote Network Auditing (BindView – 2k clients/100 servers)* Remote Software Distribution (Seagate WinInstall – 1k clients/40 servers)* Local.

This was a contract staffing position. I was hired to supplement their existing help desk at tier one. Provided customer updates and expert solutions to complex customer inquiries within a timely manner as stated in the Service Level Agreement. Followed guidelines in the Standard Operating Procedures manual, the Service Level Agreement and the Operating.

This was a contract position. I was hired to perform a proof of concept for MS SMS. This later turned into a national deployment of the product at BlockBuster.

This was a contract position. I was hired to work on the first project and then asked to stay for the second project.Florida House of Representatives. One of six contractors chosen to remove existing IBM Token Ring networking and replace with Ethernet networking complete with Digital servers and workstations, Compaq laptops, hubs, routers, and cabling in.

As the second manager in charge I was responsible for personnel, equipment, inventory, security, accounting, and morale. Hired and oriented new employees. Reviewed and developed 35 employees and three salaried managers in the Technical, Customer Service, Cash Office, Warehouse, Parts and Security departments. Selected operational equipment for the store..

Responsible for ensuring that corporate orders went out the door as quickly as possible. Took orders, pulled product, packed them, and made sure they were shipped on time. Worked with the Corporate Sales Manager on production of reports to help keep the sales team on track. Did whatever I could do to make their jobs easier so they spent more time on the.

Trained on mounted maneuver and dismounted land navigation patrols using a vehicular tracking device, digital radio communications equipment, and Plugger. Served as a member of a listening and observation post while employing principles of cover and concealment. Gathered information on the size, activity, location, unit, time, and equipment of the enemy..