IT infrastructure and applications portfolio manager for MCC, technology strategy project management consultant for plant acquisition, implementation, modernization, and standardization.• Consultant for the creation of an IT PMO including the implementation of project management processes, methodologies, tools & techniques.• Collaborated with networking and infrastructure leaders to develop project charters and project plans for the modernization/standardization of LAN/WAN legacy systems

Led program/project management of Lab Instrument Standardization and modernization, including cross-functional coordination of resource groups across several departments and geographical regions.• Managed multiple workstreams for IT lab standardization of instrument connectivity, system integration, and validation across esoteric labs. • Led a team of lab project managers and field IT service techs/programmers in the standardization of lab instrument interfaces.• Drove the development and implementation of the Master Instrument Scheduler to schedule network connectivity for 500+ Instruments across 17 departments.• Responsible for the planning, execution, and closing of small to large gap projects.

Drove program/project planning, execution, and implementation of the national sports COVID-19 testing program, including management of several subsidiary programs and projects within the lab testing portfolio.• Managed: Initiating, planning, executing, monitoring, and operationalizing a multi-business unit program consisting of multiple subsidiary projects for collecting biological specimens for Professional/Collegiate Sports COVID-19 testing. • Communicated and collaborated with Operations to ensure HIPPA compliance with the reporting of player, coach, referee, staff, and ownership results of COVID-19 Antigen and PCR tests.• Managed a program of over 75 project workstreams across 6 geographic regions across the United States to conduct rapid turnaround PCR and Antigen COVID-19 testing.• Managed/Coordinated a team of regional project and operations managers, set daily status, and weekly workstream meeting cadence to engage all stakeholders to ensure issues were escalated through the proper channels for resolution.

Small Education Publishing company. Brought in to build and implement a collaborative IT team environment and lead the development, and implementation of the company’s first ERP, LMS, eCommerce, and transactional marketing & email campaign solutions. Drove the creation of a subscription-based eLearning product application for access to all digital publications. Held this position until COVID-19 forced a downsizing of the organization.• Acting as Project Manager: Using PMP best practices, initiated, planned, architected, executed, and monitored the development of a custom ERP (Migrated data from SAGE) to combine all company business and production activities. • Acting as Program Manager: Developed processes and managed a program for content conversion of all print resources into digital formats for web distribution.• Acting as Project Manager: Assembled and managed a project team of developers, designers, and system administrators to develop and implement both an enterprise eCommerce solution and transactional email marketing campaign systems that increased online revenues by more than 200%. • Acting as Project Manager: Directed the creation and implementation of a new multi-server network to support a new custom ERP, LMS and file repository, Architected and deployed online form-based customer support and outreach process.

Responsible for leading teams of architects, programmers (including offshore), and designers in the development and implementation of enterprise eCommerce products/solutions.• Managed new product development, initiating, planning, executing, monitoring, and maintenance of large enterprise e-commerce applications using a Predictive/Agile Hybrid approach.• SCRUM Master: coached several scrum teams in parallel. Managed and groomed sprint backlog, user stories, and burndown charts. Held daily stand-ups, and removed roadblocks.

Developed, staffed, and managed a new customer service department to support SaaS and PaaS products. Set goals for the response and handle time of all customer interactions within the department. Drafted, and implemented policies and processes to optimize the customer service experience. Worked closely with C-Suite, Sales, Marketing, and IT leaders to develop a roadmap resulting in a customer-centric, intuitive user experience.

Responsible for all stakeholder collaboration/communication, and development lifecycle processes including needs analysis, architecture, requirements, and more. Engaged the Executive Leadership Team, to establish robust customer support policies, procedures, and processes that lead to a world-class customer support department.