Assist new graduates and senior healthcare professionals in improving upon their resumes (CV), cover letters, and interviewing skills. Assist both large and small medical facilities in credentialing and onboarding new providers, reviewing insurance contracts, negotiating new contracts, reviewing and streamlining front and backend processes, assisting in reviewing denials and appeals processes, reviewing current policies, and initiating recommendations for improvement. Work with providers to improve their templates and scheduling processes. Work with staff and EHR vendors to ensure contracted functionality is implemented and utilized to its highest capability. Training. Report writing and data analytics.

• Ran the day to day operations for the organization to include - Human Resources, Budgeting, Accounts Payable, Accounts Receivable, Contracting, Benefits, Payroll, IT, Policy and Procedures, Monthly Financial Reporting, Credentialing, Met monthly with corporate board, Compliance Officer, Inventory, Regulatory Compliance, Vendor Contracting, Dashboard review, Billing, Collections, Medical Records, Coding, Scheduling, etc.• Improved upon all operational key indicators; reduction in overtime, cost reduction in payroll and overhead, including purchases, implementation of inventory system, negotiated new contracts with banks and credit institutions, met budgeted goals, customer satisfaction, collections, reduction of bad debt, etc.• Met monthly with key staff to review and improve key accreditation and compliance as it pertains to federal, state, city, county, and local regulations to include HIPAA, OSHA, regulations, quality improvement, safety, department policies, etc. Improved collections reduced bad debt, renegotiated contracts, great relationships with payers.• Expanded services – 2 to 4 locations, 3 surgeons to 8 surgeons, 2 physician assistants to 4 physician assistants, inventory system, implementation of EHR/EMR – Azalea, Voted Administrator of the Year, reduced aging over 120 days from 48% to 12%, implemented digital X-ray machines with Medstrat server to allow physicians to see x-rays on laptops, wrote employee handbook and compliance manual, purchases new phone system Digium, renegotiated insurance contracts, implemented MIPS quality indicators, wrote policy and procedures, increased market share, lead IT team in infrastructure conversion, credentialed with payers and hospitals, set the direction for collections each month, created financial Adhoc reports, trained staff on revenue cycle processes, improved on all key indicators, etc.

• Over saw day to day operations of 17 facilities with 22 providers. Report directly to the CEO and Board. • Enhanced and streamlined operations to include – Fronts and back end processes, billing and collections, implementation of PQRS and Meaningful use, assisted with public relations and human resource functions.• Work with Board, CEO/CFO and providers in planning and setting direction for current and future enhancements.• Negotiated Managed care contracts ran and designed Adhoc reports to analyze financial and clinical data, work with Compliance Officer, Risk Management Director and HR Director to further enhance companies Mission. • Negotiated terms with external vendors, assisted in updating system master files to ensure all regulations were met.• Created Library for educating all staff across 17 campuses also Business Office Newsletter.

• Established Practice Management system from shell and worked on conversion to an EMR. Implemented financial reporting based on historical data during conversion, year to date, 2-year review and three-month analysis. Implemented budget reporting systems for the Practice, hired accountant.• Established policy and procedures – Human Resources, staffing training, intake, customer service, job descriptions, referrals process, billing, collections, accounts payable/receivables, insurance verification, collaborated with Medical Director in creating clinician protocols, MSDS, HIPPA, OSHA. Converted practice to an 80% paperless environment.• Analyzed current market trends and suggested new business model, marketing strategies, and hiring practices. Work with Medical Director and owner in rolling out new plan. • Initiated patient satisfaction survey, customer service training, updated all forms to meet 2011 guidelines, employee retention incentives. Trained staff on Medicare, Medicaid, insurances billing guidelines. • Ensure compliance with all applicable Federal, State and local rules and regulations, as well as all applicable regulatory agencies.• Hired, trained all new staff and provided ongoing supervision, training, and evaluation in conjunction with department heads.

• Responsible for overseeing the Budgets of 14 units on a 245-acre campus, which includes 2 cost centers. Report profit/losses each month to national campus.• Assisted Healthcare Administrator with the day to day operations of 170 bed nursing home, 44 beds ALF.• Responsible for all Human Resource functions associated with the nursing home which included hiring, training, education, orientation, HIPPA compliancy, promotions, pay adjustments, salary reviews, suspensions, demotions, terminations. • Developed an understanding of the complex regulations that affect the Assisted Living Facility, Nursing Home, Independent Living (apartments and manufacture homes), Guest Housing (hotel) and Home Health. Responsible for marketing, sales, tours, building census, and customer satisfaction.• Responsible for reporting and analyzing business office operations which included, Accounts Payable, Accounts Receivables, Billing/Collections, Month End Close, Bank Reconciliation, General Ledgers Overview, Deposits, Cashiering, and Customer Service. • Work with Resource Development and Community Relations in raising funds, capital campaigns and promoting facility. Negotiated contracts, implement policy and procedures, reviewed operating statement / balance sheet, performed journal entries, estimated cash flow, work with CIP - Construction in Process, assisted in opening new facility.

• Erected and established physician practice and independent pharmacies, sold EMR/EHR, installed them, and trained office staff on all its functionality. Negotiated contracts, and trained staff on proper Revenue Cycle Management processes, reports, and dashboard usage. Credentialed 0ver 200 physicians with payors, hospitals, and surgical centers and maintained their licenses and accreditations. • Responsible for day-to-day operations, human resources, finance, billing/collections, contract negotiations, client relations, sales, training, education, HIPAA, OSHA, marketing, and community relations. Excel at developing and implementing programs that assist organizations to promote adherence to their corporate Mission and Vision.• Evaluated, researched, and monitored compensation practices and programs, prepared offer sheets, compensations packages, and yearly increases.• Reviewed quarterly, semiannual and annual evaluations and in conjunction with department heads made recommendations for job description evaluations, pay adjustments, promotions, demotions, suspensions, and terminations.• Assist in the development of policy and procedures to effectively improve employee/employer relations, wrote customer service manual, performs in-class training, orientation training, diversity training, researched and prepared educational material, etc. • Organized, planned, and managed resources, to ensure compliance with project goals and objectives. Performed audits and put into place effective action plans to measure intended outcomes.