Senior Software Test Engineer, autonomous robotic remote presence robots.Lead Software Test Engineer, Government and Industrial division. Creation of Software Test Plans, Test Suites, and Test Reports for unmanned ground vehicle multi-mission robots. Qualification of robotic software and firmware through execution of test suites for new and sustaining products. Contributing to cross-functional teams, reporting and managing SW bugs, participating in Development and QA project planning. Demonstrated ability to shift priorities and juggle multiple projectswith minimal supervision

Provided pre-sales technical support to internal sales reps in all market areas for Servers, Storage, Tape Libraries, Virtual Tape Libraries, Switches, and Software. Created and delivered multimedia training presentations for new products upon release, focusing products sales, technical, and configuration details. Created and maintained technical handbook web pages for Sun's most used internal product configuration web site.

Performed functional verification and fault injection testing of Clustered and Standalone Network Attached Storage Appliances on X64, X32, AMD and Intel Solaris, Windows & Linux platforms. Authored test plans and test cases. Implemented group's first use of Intranet web page for managing test projects. Project pages contained test plans, test cases, test results, software deficiency reports, and testing penetration. Configured system test beds including Clustered & Standalone NAS appliances, Servers, NIC, and HBA installation, cabling, IP addressing, and Message Logging.

Wrote test plans for multiple Network Storage software products, created well-defined, reusable test cases. Performed manual and automated unit, functional, integration, regression, and qualification testing of software applications for data availability, replication, and backup products. Tested Network Storage Management SAN application for hardware discovery, topology display, zoning, and storage allocation.

Provided technical phone support for worldwide customer base for storage products, including DiskSuite, Veritas Volume Manager, NetBackup, Legato Backup, and Solaris RAID Manager. Authored and reviewed information bulletins detailing resolution of frequently occurring problems, and configuration and migration issues.

Extensive product verification testing CAD and Product Life Cycle Management products.

Provided phone support for AEC, 3D Wireframe, Solids, and Parametric CADs products. Delivered the highest level of technical support available to customers and field personnel, supplied insight and direction in modeling and design intent. Account Management for critical customers ensuring customer satisfaction and continuation of revenue stream.