Richard Wong Email and Phone Number
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Seasoned performance marketing leader with decades of experience in positions of increasing responsibility. Mix of client side and agency side experience, across a broad set of industries (Healthcare, Financial Services, Insurance, Travel, Consumer Electronics, B2B).Deep expertise in digital media with broad experience across other marketing disciplines. Problem solver with an entrepreneurial spirit and bias for action. Passionate about delivering a great Customer Experience and using Acquisition and Lifecycle marketing strategies to maximize business outcomes. Experience managing over $100M in annual budgets, leading cross-functional teams in a matrixed organization. Key Skills & Competencies:Business Growth - Growing P&L, creating strategic partnerships, identifying new markets or areas of opportunity, supporting launch of new market or productGo-to-Market Strategies - Omni-channel marketing plans for both B2C and B2B, new or existing products and servicesPaid Media campaign planning and execution - Search, Social, Display, Native, Streaming Audio, Radio, OOH, Video, TV, OTT, Affiliate, Directories and PrintDelivering great Customer Experience (CX) - content and creative strategy, CRM, personalization, website development, ecommerce, landing page testing/conversion optimization and SEOFinancial management - P&L management, vendor management and scope negotiation, budget stewardship, business forecastingData and Analytics - Customer Segmentation, Marketing Technology in web analytics, tagging, attribution, clean room, marketing mix modeling; data driven insights and recommendation, storytelling to drive understanding and buy-in, business intelligence tools (e.g. Tableau, Domo)
Advent
View- Website:
- adventknows.com
- Employees:
- 383
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Chief Marketing And Patient Experience OfficerAdventChicago, Il, Us -
United Musculoskeletal PartnersChicago, Il, Us -
Vp Of Media & Digital MarketingUnited Musculoskeletal Partners May 2023 - PresentAtlanta, Ga, UsLead for Marketing across all our Orthopedic practices. With a focus on new patient acquisition, established patient retention & funnel management, owned & earned assets (e.g. website, social media, business listings, brand reputation), creative and paid media. -
Fractional Marketing LeadIndependent Consultant Feb 2023 - PresentWindsor, CaProvide marketing strategy and support for companies looking to improve their customer acquisition or customer experience efforts. End-to-end services includes auditing, strategic recommendation, tactical implementation, optimization and reporting. Project or hours based scoping. -
Vp Of Growth, Head Of MarketingFrontpoint Mar 2022 - Jan 2023Mclean, Va, UsDrive revenue and increase lifetime value through customer acquisition, retention and upsell of our smart home security system with subscription; Lead team in paid media, CRM (email and SMS), content, creative, ecommerce and SEO.Using 1st and 3rd party data to fuel insights and targeting; develop and execute marketing program to significantly improve Customer Acquisition Cost (50% lower) and Retention Rate (30% higher).Create and execute review solicitation strategy to improve online reputation while finding the opportunity to create feedback loop to Customer Support and Product team to enhance customer experience. Resulting in rating increase from 2.4 to 4.4 (out of 5).Improved email deliverability from 60% to 99% and created SMS channel strategy to complement email communication. -
Integrated Media Lead And Head Of Digital CoeTag - The Aspen Group Aug 2019 - Mar 2022Chicago, Il, UsLed the media team to support B2C and Recruitment marketing efforts across various brands in our portfolio, including Aspen Dental, Chapter Aesthetic Studio, Motto Aligners and WellNow Urgent Care. Developed integrated channel strategy that balances individual needs across our 1000+ locations, as well as the chain-wide business goals.Continued new channel testing to expand list of proven tactics we can deploy based on business need. Went from only running 3 channels (Directories, Paid Search and TV), to adding 7 more in the mix (Native, OLV, Programmatic Display, Social, Streaming Audio, DRTV and Direct Mail). Used MMM to inform go-to-market strategy and media mix. Led Digital Center of Excellence, to share best practices and learnings (for media and creative) across brands in portfolio.Significantly improved revenue (+24%) and ROAS (+40%) YOY. Developed campaign KPIs and goals based on understanding of LTV and CAC. -
Vp, Group DirectorDigitaslbi North America Dec 2017 - Aug 2019Boston, Massachusetts, UsClients: Bank of America, Delta Vacations, HP EnterpriseShaped and articulated vision on audience and data led media planning. Integrated paid search with media strategies across other channels to deliver on clients' business goals.Evaluated, tested and on-boarded new marketing technology such as Data Management Platform (DMP), Tag Management Solution, Multi-touch Attribution and Campaign Trafficking/Management Platform.Define audience segmentation strategy to create more targeted and personalized marketing programs. Turn insights into action for campaign optimizations. Always-on iterative testing. -
Vp, DirectorDigitaslbi North America Aug 2015 - Nov 2017Boston, Massachusetts, Us -
Group Director - Client LeadPerformics Jul 2013 - Jul 2015Paris, FrClients: Allstate, Bose, Hyatt, MoneyGram.Client Strategy and Performance Media lead; Led strategy and execution for global accounts, with activities in Performance media (Search, Social, Programmatic Display), SEO, analytics, website design and testing.Met and exceed client's business and revenue goals annually, through integrated marketing plans, on-going testing and optimizations for marketing tactics.Accountable for client account P&L, scope of work development, vendor relationships, direct oversight of a team of 15 and an additional 15 dotted line cross-functional team members. -
Account DirectorPerformics Mar 2012 - Jun 2013Paris, Fr -
Senior Account ManagerPerformics Oct 2011 - Feb 2012Paris, Fr -
Account ManagerPerformics Jan 2011 - Sep 2011Paris, Fr -
Associate Account ManagerPerformics Jan 2010 - Dec 2010Paris, Fr -
Online Marketing & Account ManagerContrail Inc. Jan 2009 - Oct 2009Developed and managed email, search and social media initiatives that resulted in a 30% increase in new customer acquisition, doubled site traffic and a tenfold increase in brand awareness. Supervised customer support and sales team. Managed all client and vendor relationships.Evaluated overall effectiveness of marketing initiatives based on campaign reach, customer segmentation, site analytics, customer retention and acquisition rates.
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Strategic Analytics Summer AssociateFcb Jun 2008 - Aug 2008New York, New York, UsPerformed market research and data analysis to identify solutions for increasing customer retention and acquisition. Conducted a competitive analysis to help understand performance variances in different markets. Made recommendation to change tactical execution for local markets based on analysis. -
Research AssistantKellogg School Of Management Jun 2006 - Jun 2008Evanston, Illinois, UsDeveloped research agenda to support recruitment and marketing efforts. Synthesized qualitative and quantitative data from market research; helped prepare seminar and conference materials. -
Quality EngineerAmcor Sep 2004 - Mar 2006Zurich, ChGenerated over $1MM in cost savings through completion of projects in quality control and production scrap reduction. Identified solutions for optimal production via statistical analysis and predictive models.
Richard Wong Skills
Richard Wong Education Details
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Northwestern UniversityIntegrated Marketing Communications -
Northwestern UniversityIndustrial Engineering
Frequently Asked Questions about Richard Wong
What company does Richard Wong work for?
Richard Wong works for Advent
What is Richard Wong's role at the current company?
Richard Wong's current role is Chief Marketing and Patient Experience Officer.
What is Richard Wong's email address?
Richard Wong's email address is ri****@****tal.com
What is Richard Wong's direct phone number?
Richard Wong's direct phone number is (617) 867*****
What schools did Richard Wong attend?
Richard Wong attended Northwestern University, Northwestern University.
What are some of Richard Wong's interests?
Richard Wong has interest in Yoga, Education, Health And Wellness, Architecture, Human Rights, Performing Arts, Travel.
What skills is Richard Wong known for?
Richard Wong has skills like Sem, Integrated Marketing, Online Marketing, Analytics, Digital Marketing, Seo, Online Advertising, Ppc, Web Analytics, Mobile Marketing, Google Analytics, Marketing Strategy.
Who are Richard Wong's colleagues?
Richard Wong's colleagues are Kathryn Taillie, Brittany Lucas, Katharina Harris, Nancy Estrada, Connie Okla, Alma Perea, Domonique Herron.
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