Provide day-to-day technical support for on-site and remote users. Support employees regarding network infrastructure, internal desktop systems software/hardware, and advanced support for corporate applications.• Manage projects/deadlines.• Track, manage, and procure IT hardware and software.

Install and test , memory modules, Video cards, network cards etc. Install multiple computer operating system software including Microsoft Windows, Linux and VMware ESXI. Update BIOS and associated drivers for hardware/options being installed as per sales order (such as Network cards/Video cards.) Work with PCI and PCI-e bus structures. Additional Responsibilities: load and troubleshoot multiple operating system software including Microsoft Windows, Linux and VMware ESXI. Use drive imaging software such as Paragon and GHOST to test and set up detailed customer specific configurations, including Host names and IP addressing, configure a variety of different manufactures Servers, Desktops and Laptops (HP ProLiant, DELL, IBM Blade servers, etc.)

• Part of the Merck IT migration team , data migration using S3 for AWS data uploads to the cloud, applications/hardware and any IT related support for ArQule to Merck migration support.

Responsible for all levels of IT Support.Desktop and Mobile Devices Support.AD accounts, Systems Management and Data Back up support.

 Read and follow written procedures. Work with ovens, pallet jack, forklifts, drum tippers, and other types ofmanufacturing equipment. Accurately weigh mix raw materials, calculate gross, tare, and net weights Load, unload, and pour batches of mixed materials Maintain work area and equipment in clean, safe, and orderly condition. Record information on logs and work orders with high level of accuracy.

Responsible for the on-site installation, implementation, maintenance, troubleshooting, and repair of company and multi-vendor systems solutions, including hardware, software, imaging of Win7,Win8 and Win10 operating systems troubleshooting, MS Office, Outlook, etc. Additionally involved in B/F, laptop and desktops upgrades and repair. HP printers hardware repair and parts replacements. Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Support of infrastructure hardware, network and storage configuration, data center operations and infrastructure software including but not limited to Microsoft server platforms and HP ServiceCenter. Patching and activation of network ports as needed. Replacement of fiber optic cables and transceiver modules on Cisco switches and routers. Update documentation of network equipment and cabling per the Customer installation and qualification guidelines. “Smart Hands and Eyes” support for the clients onsite.

• Hardware support for laptops including full replacement and machine upgrades• WinMagic SecureDoc encryption installation and troubleshooting for shell swaps• Windows OS image installation thru WINDOWS PE • Apple iPhone 6S and Ipad Pro tech support ; including device migration and replacement for damaged devices and upgrades , Mobile Iron device management configuration and set up for company emails and software management.

Mobile Device configuration and support.(Iphones, Galaxy Androids, and Blackberry)Windows 7 and Microsoft Office support.Active directory user management VPN configuration CRM support

 Responsible for running multiple reports thru Jobstream and SQL Query Analyzer. Monitoring of multiple interfaces related to Paragon print servers, Cerner network health environment, Picasso, Open View server/network monitoring systems, and printer devices in the hospital. Provide support to multiple users regarding Paragon and Cerner printer issues. Assist in any problems related to multiple Cerner applications/network issues. Paragon, Citrix, Pyramis, Active Directory and SQL password reset and network issues assistance. Provide support for Mobile Care HHD and Desktop PCs related issues.

• Direct networking connectivity for internal and external support, responding to inquiries from customers and field representatives. Use of Glink (SIMS) ticketing system to respond to hardware/software trouble issues related to printers, desktops and NCR registers.

• Managed and performed task lists for the monitoring and maintenance of Eliza’s call programs through Raritan Remote KVM. • Tasks included campaign loading and execution, application and telecommunications monitoring, scheduling and re-booting of network clusters and servers as required, application start-up and shut down, failure reporting, network and cluster problem resolution, maintenance of task sheets, assistance with application and system testing, and other tasks as may be assigned by the VP of Application Development. • Reported to the VP of Application Development.

• Provided scheduled support and maintenance for media management and storage for multiple tape libraries, utilizing Legato, Data Protector and VMS Systems on a varied set of systems to include VMS TZ887 tape drives, Compaq TL896, Hewlett Packard EL9000 and Sun Solaris L-700 series libraries.• Provided support for Hewlett Packard and 3rd party Corporations using Remedy (Quest) and HP Open View Service Desk (RAT and RAW) ticketing systems for over one thousand servers and many library maintenance issues.