Als senior operation manager gewerkt voor Jumbo Supermarkten en La Place (wintel/client)

The business service manager is responsible for identifying service requirements and changes in these requirements for one operating company. He developes (informal) business service agreements which are mapped onto the service (level) agreements with the (external) service providers and monitors the realization of these business service agreements. If needed he initiates activities to improve service as perceived by the operating company. He provides guidance to (key) users to prevent service… Show more The business service manager is responsible for identifying service requirements and changes in these requirements for one operating company. He developes (informal) business service agreements which are mapped onto the service (level) agreements with the (external) service providers and monitors the realization of these business service agreements. If needed he initiates activities to improve service as perceived by the operating company. He provides guidance to (key) users to prevent service level decrease or when perceived service is below par. Show less