Rich Leon Email & Phone Number

Rahway, New Jersey, United States

Rahway, New Jersey, United States

Elizabeth, New Jersey, United States

Reports directly to Operations Manager. Primary Duties include daily scheduling of field personnel and equipment to service various customers, including but not limited to Con-Edison of NY, OSMOSE, New York City Transit Authority, Port Authority of NY/NJ, NJ Transit Authority and others. Also working closely with ACV Metro Centralized Dispatch team and Operations Manager with providing personnel and equipment to support ACV Metro Division (Rahway Operations, Brooklyn Operations, IMTT) and Cycle Chem Inc on an as needed basis. Working closely with Operations Manager and ACV Metro Centralized Dispatch team to provide support for after hour emergency response calls. Ensuring that all company owned vehicles are permitted properly, purchasing job related equipment and supplies for the Service Center via local and national vendors, submitting the Service Center's monthly inventory to Corporate, working with the Corporate Purchasing Dept in managing the Corporate Warehouse, working closely with Corporate IT Dept in identifying and solving issues with the Service Center's desktop computers, printers, internet, employee assigned iPads & iPhones. Conducting field service training in the ACV Metro Division for field service personnel on the use of the Salesforce Mobile T&M system via their company assigned iPads along with other duties/tasks assigned by the Operations Manager or the Regional District Manager

Elizabeth, Nj

Primary Project Coordinator for the OSMOSE Account. Worked closely with the Project Manager from OSMOSE in coordinating ACV Enviro Field Teams with OSMOSE FieldTeams to effectively conduct flush operations in the 5 NYC Boroughs for Con Edison of New York, resolve any billing disputes, ensure that ACV Enviro Field Teams were submitting complete and accurate field work related paperwork on a timely basis to the Service Center's Dispatch Team, ensure that the administrative team was submitting the field paperwork to OSMOSE in a timely manner.

Elizabeth, Nj

Reports directly to Operations Manager. Duties included ensuring that all company owned vehicles were permitted properly, purchasing job related equipment and supplies for the Service Center via local and national vendors, assisting the Operations Dispatch team with scheduling, conducting and submitting the Service Center's monthly inventory to Corporate, working with the Corporate Purchasing Dept in managing the Corporate Warehouse, working closely with Corporate IT Dept in identifying and solving the Service Center's desktop computers, printers, internet and employee assigned iPads & iPhones as well as other duties & tasks assigned by the Operations Manager.

Elizabeth, Nj

Responsibilities include supervising employees assigned to the warehouse on an as needed basis, off loading deliveries and preparing supplies for delivery utilizing an electric powered forklift, powered & manual pallet jacks.Also directs the issuing of specialized equipment and Personal Protective Equipment to work crews for their job assignments. Responsible for training new hires on Warehouse Policies & Procedures, safe operation of pressure washers, portable generators and other equipment as well as troubleshooting and preventive maintenance. Also conduct a monthly inventory to ensure an accurate count of supplies and a weekly inventory for ordering replacement supplies.

Initial duties included assisting customers with billing questions, activation of new accounts for Cable TV, Cable Internet & Digital (VOIP) Voice service(s), troubleshooting equipment and/or service issues, answering general inquiries, being Point of Contact (POC) for several Corporate Accounts and providing alternative solutions to customers who were canceling service. Selected in July 2010 to be the primary Port Specialist for MI-Connection. Duties included submitting Porting Number orders for new/existing Voice residential and business customers, co-coordinating Residential/Business Port installations with losing carrier, reviewing daily Local Number Portability reports for discrepancies, submitting and following up on Port Issues and ensuring that subscriber information was properly submitted for E911 and directory information.

Customer Relationship Management (CRM) RepresentativeInitial duties included outgoing Welcome calls to new wireline, internet and wireless customers; contacting existing customers for address verification. Promoted to CRM-Retention Group in Jan 2006. Primary duties include providing alternative solutions to customers who were removing service(s), processing Customer Service Record requests submitted by a competing Telco for customers porting out, contacting existing customers to offer competitive plans/pricing in an effort to retain the customer. Also assisted the Residential Customer Service, Internet Customer Service & Wireless Customer Service Groups with overflow calls, assisting customers with billing questions, activation of new service(s) for wireline, internet and DISH Network, troubleshooting internet connection issues, assisting customers in customizing service plans to fit their needs and answering general inquiries. Additional duties included providing Spanish Language translation assistance for the Wireless Customer Service, Internet Support Customer Service & Business Customer Service Groups.Selected in October 2006 to act as interim team leader for the CRM group. Duties included providing support to CRM team members and providing resolutions for escalated customer issues.Selected in January 2007 to participate & provide Customer Service support for the trial launch of CT Communications e-Vision Video, Phone & Internet Service over Fiber. Duties included contacting a select list of trial launch customers and educating them on & offering the service, entering the orders, and providing billing & basic troubleshooting support.Selected in May 2007 to participate in CT Communications "Winback" Campaign. Duties involved contacting former customers who had ported out to a competing provider, determining the reason why & providing competitive pricing for wireline and internet services.

Call Center Environment. Certified as a Business Retention Specialist. Job functions include taking calls from external and internal customers, assisting customers with billing questions, activation of new accounts, troubleshooting equipment and/or service issues, assisting customers in selecting the right calling plans, answering general inquiries and providing alternative solutions to customers who were canceling service. Additional duties include working with Direct/Indirect Sales Representatives & Small Local Dealers in setting up and maintaining multi-line business (corporate/individual liable) accounts.Selected during the 1st quarter 2000 to participate in the Training Mentorship Program. Assisted the Education & Development Dept. in re-evaluating the CAS Assessment and formulating a new Assessment Test. Selected to assist in the opening of the Sprint PCS Call Center; at the Charlotte Call Center's Transition Academy for new advocates out of training. Job functions included answering general inquiries, assisting & training new hires/specialists with new account activation, plan changes, billing questions, training/assisting new hires/specialists with the Sprint PCS Business Applications along with handling and resolving escalated customer calls.

Duties included supervision of personnel, patrolling client properties, responding to alarms, scheduling of patrol personnel, submitting daily reports to the Duty Captain and ensuring that all patrol personnel operated within the laws of the State of North Carolina and within company policies and procedures.

Assigned to North Mecklenburg HS. Duties included patrolling of school property, providing a safe and secure environment for the students, visitors, teachers and school staff members. Working closely with the school resource officer in identifying potential hazards and security risks to the safety of the students and school staff. Ensure that all students adhere to the Charlotte-Mecklenburg Schools' policy & procedures.

Hired as a Patrol Officer and promoted to Detective in 1993. Duties included responding to calls for service from the general public, enforcement of Criminal Code and Motor Vehicle Code of the State of NJ as well as serving as a Field Training Officer for new officers. Assigned to the Narcotics Unit in 1993. Duties included conducting active investigations and apprehension of person(s) in violation of the State Narcotic Laws. Assigned to the Essex-Union Auto Theft Task Force (A.T.T.F.) in 1995. Promoted to Field Supervisor with the A.T.T.F. Duties included the detection and apprehension of individuals involved in car theft, carjackings, and felonies involving the use of an automobile. Supervisory duties included maintaining daily attendance records, scheduling of personnel, determining patrol patterns and hours based on County Crime Statistics. Also included reviewing police reports submitted by personnel to ensure accuracy and completeness, submitting daily activity reports to the Unit Commander, coordinating efforts with and providing assistance to local, state, and federal agencies and ensuring that all personnel operated within A.T.T.F., departmental, and State guidelines.

PatrolmanAssigned to the Uniform Patrol Division after successful completion of the Basic Law Enforcement Training Course. Duties included responding to calls for service from the general public, enforcement of Criminal Code and Motor Vehicle Code of the State of NJ as well as serving as a Field Training Officer for new officers. Assigned to the Special Emergency Response Team in 1987. Duties included execution of high-risk search warrants, containment & apprehension of barricaded subjects, hostage rescue, crowd control, and dignitary protection. Certified 1988 as a Level 1 Tactical Rappelling Instructor by the State of New Jersey &

Basic Law Enforcement Certificate, Law Enforcement

Basic Law Enforcement-Graduated

High School Diploma, College Prep

Studied college prep courses.