Richard Wareham Email & Phone Number

Wilmington, Nc, Us

Wilmington, North Carolina Area

Initially brought in as Vice President of operations and quickly was promoted to Chief Operating Officer. Working alongside of the team, SR&R Environmental has significantly grown revenue, added additional services, added employees and ultimately improved the bottom line profit.

Midwest Region

Worked with account managers and service center managers to develop sales initiatives to improve sales growth and customer retention. Cultivated customers to offer added value services and enhance revenue opportunities while solving complex problems. Routinely consulted and presented managerial and advice to the service centers to help solve major and minor situations. Operational Strategy: Consulted service center managers on best practices to improve sales growth and customer retention Offered expertise in scheduling and dispatching to improve operational capacity and improve profit margins Prepared timely quotes that presented value added services to the customer that promoted the company Sales and Client Satisfaction Improvements: Worked with service center managers and account managers to more than double sales from 2014-2015 at multiple service centers within the Midwest region Worked alongside the crews to teach best practices to provide 100% customer satisfaction ratings Completed sales and operational presentations that focused on solving each client’s unique problems Integral part of the team that continuously cultivated and closed numerous accounts to year over year increase revenue streams

Concord, Nc

(National company with 100+ locations, sales of $400M and 1,100 employees) I successfully designed and implemented major quality and operational initiatives which led to a successful turnaround of a struggling business, experiencing poor customer satisfaction ratings, low profits, high employee turnover, and declining sales before I was hired. Heritage Crystal-Clean specializes in transportation of non-hazardous and hazardous waste cargo. Key Accomplishments Include:✔ Increased profit margins from 7%- 28% by placing heavy emphasis on client/employee relations✔ Increased sales 45% and secured 30 new clients by championing client-centered, hands-on selling techniques✔ Employed strategy of relational leadership to develop increased sense of vision, comradery, and morale which resulted in decreased staff turnover and improved employee satisfaction

High Point Nc/ Charlotte, Nc

Initially brought in to start and expand the dry ice blasting division which included sales, marketing, estimating and completing projects. Eventually was sent to the Rock Hill facility to manage and expand the operation which included overseeing daily operations, marketing, business development and managing special projects with budget up to $1M, while supervising teams of 3 to 10 employees.OPERATIONAL EFFICIENCY: Decreased expenses by negotiating vendor terms, minimizing overtime, and identifying lower cost options Managed the onsite presence in Biloxi, MS for the Deep-Water Horizon spill responseBUSINESS GROWTH: Helped grow revenue by deploying effective marketing strategies which cultivated new accounts and improved client relationships of existing accounts

Concord Nc

(Global moving company affiliated with Arpin Van Lines and Wheaton Van Lines)I was in charge of leading all operations for this newly launched agent for Arpin Van Lines and Wheaton Van Lines starting with zero dollars in revenue and one truck. I oversaw finance, accounting, sales, logistics, vendor relations and customer service.Key Accomplishments Include:✔ Expanded company to $3M in sales, 14 trucks, and 35 employees within 2 Years✔ Attained 75% annual sales growth in each year of operation✔ Awarded New Agent of the Year (2005) and Gold Agent Award (2005), a distinction reserved for top 1% of agencies✔ Ranked in top 10% overall five consecutive years✔ 100% compliance record to include insurance, OSHA, DOT, and FMCSA

Raleigh, Nc Charlotte, Nc

(Award winning nationwide agency affiliated with Mayflower Van Lines)As Vice President I directed all divisions including 80+ employees and 125 vehicles in Raleigh, NC before transferring to Charlotte to helm the first company expansion. During this time I provided executive leadership in budget management, sales strategies, pricing and profitability analysis.Key Accomplishments Include:✔ Directed construction of 75,000 sq. ft. warehouse and subsequent relocation✔ Positioned company to bid and complete government work for military, General Services Administration (GSA) and state contracts for North Carolina✔ Produced $2.4M revenue in year one and continued growth of 25% per year thereafter✔ Managed Charlotte branch ranked as one of the fastest growing facilities in Mayflower organization (2001-2004)✔ Named as top overall employee (2002)

Bachelor’S Degree, Management

Bachelor’S Degree, Finance, General

Master Of Business Administration - Mba, Business Administration And Management, General, Honors