Richard Bauer personal email
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Having a firm belief that the people are the most valuable part of an organisation, I wake up each day to inspire those around me. Understanding that any one person can develop a hard a skill, I believe that attitude and mind set truly define individuals and the success that each of them are able to achieve. I value being a leader that inspires anyone in the organisation to achieve their greatest level of success, within the work and personal environments.Showing a genuine respect and trust for those around me, I have been a part of numerous great successes in my career as both team players and leaders. The success is achieved by the contribution of the whole, and not that of an individual. By being able to focus on mentoring and coaching in my roles, incorporated with the technical aspects of my career, I have learnt that the company values and vision are imperative for the overall success of the organisation, and each role of the team.I have achieved different levels of success through the different roles that I have had the privilege of fulfilling. These successes range from success deployments of data centers locally and abroad, technical operations positions, to complete deployment of new managed services solutions within the company to heighten our level of service to the client, while training my staff to promotion. Having worked in both small and corporate businesses, I have vast experience in different roles along with engaging both internal and external stakeholders on all levels of business to achieve the required goals.
Freelance
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Cio ConsultantFreelanceCape Town, Wc, Za
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Podcast HostThe Bauer Effect Nov 2022 - Present
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Content CreatorThe Bauer Effect Sep 2020 - Present
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Chief Information OfficerSolid Systems Feb 2022 - May 2022Cape Town, Western Cape, South AfricaGuiding, helping and mentoring clients in delivery on their business goals by using technology.Mission:• Never spend money on technology that does not have a measurable business outcome• Make technology spending as predictable as possible• Meet quarterly or as required as to prepare for future projects such as relocations, acquisitions, upgrades, etc.Goals:• Understand how you use technology to drive your business• Ensure that all current technology is up to current business standards• Set expectations for how we will work together in the future -
Customer Success ManagerSolid Systems Sep 2019 - Jan 2022Cape Town, Western Cape, South Africa -
Operations ManagerSolid Systems - Technology Managers Oct 2018 - Sep 2019Cape Town Area, South AfricaCurrently preforming multiple roles within the business ranging from OperationsManager, Account Manager, team lead and new business- Report directly to the Managing Director and Technical Director (business partners)regarding all operational aspects of company performance and service delivery- Actively engaged in new company strategy to drive the business forward to be moreprofitable and client centric while maintaining and building of a positive companyculture- Drive efficient and lean service delivery in the Service Desk, Onsite Technical andProject teams, as well as oversee all operations to drive efficiency using the ITILframework- Improve collaboration and integration across all teams- Drive the adoption and knowledge of the Office 365 stack- Management of client escalations and client satisfaction- Drive technology within our clients business by engaging with clients on differentlevels to understand the business better and where technology can aid them to be thebest in their industry- Guide team members on career and training paths- Frequent one on one coaching sessions with team members to ensure they areguided by our company values and are achieving their KPAs and KPIs -
Operations ManagerSebrio Mar 2018 - Sep 2018Cape Town Area, South Africa- Report to CEO on all aspects of company performance and service delivery- Project management on various projects throughout the business- Program management- Staff management and retention- Oversee all operational duties in the business- Technical services management- Management of internal and external servers- Management of internal and external services- Management of software and integration services- Technical documentation- Business process design, adoption and improvement- Implementation and standardization of best practices- Customer Relationship management- IT Risk management and Legal Compliance- Drive adoption of Atlassian suite (Confluence, Jira and Bitbucket)- Improve on company culture and office environment -
Business CoachSelf Employed Apr 2017 - Mar 2018
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Service Availability And Continuity ManagerCompuscan Jan 2016 - Mar 2017Stellenbosch, Western Cape- Report to CTO on all aspects relating to service delivery- Member of the IT Board which was responsible for decision making, strategy and delivery of the group IT decisions and project management- Member of company senior management team- Member of the CAB (Change Advisory Board) and EmergencyCAB for all system changes (software and hardware)- Drive change management across departments- Drive change within the business with focus on creating and streamlining existing processes to achieve efficiency with effective support.- SLA management between the company, corporate clients and partners, from mock up to negotiations and final signoff- IT Risk management and legal compliance - Own, manage and improve on IT disaster recovery plan- Monitor SLAs and drive positive SLA expectancy within the company- Creation and management of OLAs between departments/divisions- Relationship management between IT and other business units- Drive adoption of a companywide central system for ticketing, workflow and collaboration (Atlassian Confluence and JIRA)- Implementation of best practices according to the ITIL framework (Incident, Change and Problem management) including Root Cause Analysis and Continuous Improvement.- Business Process design, adoption and improvement- Recruiting of IT operational staff- Vendor and Service provider management- Drive Standard Operating Procedure documentation- Built this role from the ground up with frame work and guidelines including developing of the KPAs and KPIs
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Flow Co-OrdinatorSpace Age Technologies May 2013 - Jan 2016Stellenbosch- Report to HOD/Director on all aspects of department performance and service delivery- Strategy definition and execution to ensure alignment with business strategy- Project Management- Management of team for assigned work, both remote and onsite- Team mentorship and coaching- Development, adopt and continuously improve on SLAs- Monitor and drive positive SLA with service tickets, requests and system changes- OLA management between business units- Relationship management between NOC and other business units- Business process design and improvement across department and business units- Build and maintain processes within the NOC department, forming part of Continuous Service Improvement- Implement and adoption of ITIL Framework- Incident, Change and Problem management based on ITIL framework- Root Cause Analysis and Continuous Improvement implementation and adoption- Implementation and adoption of N-Able N-Central for business wide use (monitoring and ticketing system)- Vendor and Service Provider management- Target driven- Recruiting of IT Operational Staff- Management of change during company acquisition (personnel and business)I was instrumental in constructing our problem management and continuous service improvement sessions, as well as defining the internal flow control.
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Tier 1 Technical EngineerSpace Age Technologies Apr 2013 - Jan 2016Stellenbosch, Western Cape- Telephonic, email and ticket system support to clients regarding server, network and infrastructure support- Proactive and reactive support to automated service tickets- Operation tasks including managing of daily/weekly/monthly backups and continuous AV monitoring (programs used: Backup Exec, Microsoft DPM, multiple AV vendors)- Monthly windows and patching and updates- Firmware patching- Senior escalation point for technical queries and support- Project execution with set deliverables- Team mentorship and coaching
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Noc AnalystSpace Age Technologies Apr 2012 - Mar 2013Stellenbosch, Western Cape- 24/7 Monitoring remote client servers and services by means of tooling set- Telephonic, email and ticket system support to clients regarding server, network and infrastructure support- Proactive and reactive support to automated service tickets- First line support and escalation when needed- Monthly windows and patching and updates- Team mentorship and coaching
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It ManagerMyatt International Jun 2011 - Mar 2012Cape Town Area, South Africa- Report to Operations Director on all aspects relating to IT- Drive IT expense down while increasing service availability- All support both remote and onsite- Support for POS, server and end user- Ensure backups are maintained
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It ConsultantVirtech Systems Mar 2010 - May 2011Cape Town Area, South Africa- Report to owner of company- Daily support calls for server and network infrastructure and end user- Microsoft server, exchange, active directory support- Business consulting on IT strategy and improvements- New server infrastructure installations and migrations- Sales when required- Adhoc tasks when and if required
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Network AdministratorCompuscan Feb 2008 - 2010Stellenbosch, Western CapeMonitor networks:Resolve network failures and disruptionsMonitor network trafficResearch:Research software to benefit companyResearch hardware to ensure correct running of networksMaintenance:Ensure servers are in good working orderEnsure backups of servers are workingEnsure latest firmware and updates are done on all servers in live and testing environmentsInstall/Upgrade software:Install new software in test environments then implement into live serverUpgrade software in test environment then commit to live updateConduct research on update proceduresBackups:Basic knowledge of backup proceduresEnsure backups are done on daily schedulesImplemented NetBackup in UgandaEnsure enough resources are available for backups to run correctlyDisaster Recovery:Install new server should something happen to the current serverHave backup servers in placeEnsure generators are in working orderEnsure UPSes are in working orderTest recovery protocolClient service:Assist external clients with FTP accessInternal supportTeam Work:Managed small team that was responsible for all hardware maintenance in the establishment as well as the data enter.
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Senior Helpdesk TechnicianCompuscan Feb 2007 - Jan 2008StellenboschResponsible for assisting clients telephonically with hardware and software support for the company’s in house software. Assist junior technicians with learning the products used and providing level A support.Moved from level 1 technician to master technician in under a year, becoming the quickest employee to move from junior to senior technician.
Richard Bauer Skills
Richard Bauer Education Details
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CtiSystems Adminstrator -
Stellenberg High SchoolMatric
Frequently Asked Questions about Richard Bauer
What company does Richard Bauer work for?
Richard Bauer works for Freelance
What is Richard Bauer's role at the current company?
Richard Bauer's current role is CIO Consultant.
What is Richard Bauer's email address?
Richard Bauer's email address is ri****@****ail.com
What is Richard Bauer's direct phone number?
Richard Bauer's direct phone number is +27 21 914*****
What schools did Richard Bauer attend?
Richard Bauer attended Cti, Stellenberg High School.
What are some of Richard Bauer's interests?
Richard Bauer has interest in Science And Technology, Environment.
What skills is Richard Bauer known for?
Richard Bauer has skills like Windows, Networking, Technical Support, Html, Virtualization, Active Directory, Windows Server, Network Administration, Microsoft Office, Java, Troubleshooting, It Service Management.
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Richard Bauer
Largo, Fl1tampabay.rr.com -
Richard Bauer
Greater Tampa Bay Area5fuse.net, tampabay.rr.com, citigroup.com, pscu.com, fcci-group.com3 +194190XXXXX
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Richard Bauer
Plainview, Ny6aol.com, aol.com, worldnet.att.net, ericom.com, cloverleafcomm.com, plainid.com12 +151638XXXXX
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