• Built and maintain strong cross-functional relationships with executives, business channels and other IT teams which help in quickly reaching mutually beneficial resolutions when issues arise in projects• Strategically re-aligned the development team from one group to 6 business function-oriented teams improving the quality of projects delivered by leveraging subject matter focus of each team• Created and grew the build engineer role to resolve a strategic gap. This proactively met increased demand for automated solutions to source management and deployment.• Proposed and led the effort to reduce third-party service calls resulting in expense reduction of over $600 thousand annually• Led the integration of the company website with a hosted customer payment system that resulted in an improved customer experience and decreased support expense• Mentored two developers into the Technical Lead role improving the response time to business requests by removing communication bottlenecks and providing faster guidance to the team• Routinely called upon to perform communicate technical issues/resolutions to executives, non-technical teams, and customers• Effectively managed the assignment and efforts of combined on- and off-shore team to meet changing priorities based on business needs and changing market conditions • Conduct performance reviews, goal setting and professional development planning for teams

• Responsible for leading the teams that developed and supported applications that generated between $2 and $5 million in revenue annually throughout their lifetimes• Improved customer satisfaction levels by reducing open support cases 80% over a six-month period and maintained the new level going forward• Led major enhancement of a legacy system that resulted in over $100 thousand in cost reduction in the first 9 months of operation• Led a team of 9 development, quality assurance, and business analysis professionals through the conversion from waterfall methodology to Scrum methodology• Led Quality Assurance efforts resulting in an escaped defect rate consistently under 3% over a 3-year period• Led teams through SAS70 definition and adoption resulting in clear audits for 6 years• Conducted performance reviews, goal setting and professional development planning for the teams

• Led team of developers and contractors in the design, re-write and support of the back-end transaction processing system• Single development resource for support of and enhancement to the back-end system that processed over one million transactions per year

ABC.Pro, Inc. • Indianapolis, Indiana 1998 – 2000President and co-founder of a computer consulting company specializing in custom developed software solutions for small businesses.Indianapolis Bakery • Indianapolis, Indiana 1994 – 1998Managed all IT operations including installing the local area network and integrating building security with timekeeping system which resulted in over $80 thousand per year in cost reduction.Indiana National Guard • Indianapolis, Indiana 1990 – 2006Led teams ranging in size from 12 to 27 that provided support and system upgrades for all computer equipment in the Indiana National Guard. United States Army Special Operations Command • Ft. Bragg, North Carolina 1986 - 1990 Liaison to civilian contractors. Developed ten software applications.