Richard Webby

Richard Webby Email and Phone Number

Chief Digital Officer @ Mirvac
Sydney, NSW, AU
Richard Webby's Location
Greater Sydney Area, Australia, Australia
Richard Webby's Contact Details
About Richard Webby

Dr Richard Webby is a passionate technologist who enjoys delivering great customer experiences, significant operational efficiencies, and revenue growth through the application of data, AI, and digital technology. He is currently the Chief Product and Technology Officer for a software-as-a-service startup with the mission of protecting the global food industry from biosecurity risks. Prior to that, Richard was the Managing Director, Digital for Optus, with responsibility for directing the commercial activities of the digital channels to increase e-commerce, digital self-service, and customer engagement.At Scentre Group, Richard brought together the IT and Digital teams to launch a new leasing workflow system, an online membership program, a digital gift card, and a marketplace platform. For over ten years, he served as Vice President, Guest Experience Technology for Walt Disney Parks and Resorts, based in Los Angeles, where he delivered multiple large-scale e-commerce programs and transformed the theme park experience using digital technologies. Richard also worked at several Internet scale-up and start-up companies while based in New York City.Richard has a Ph.D. in Information Systems from UNSW, where he was a Senior Lecturer earlier in his career. He has 20 publications and holds 4 international patents. Recently he has resumed his association with the university as a Professor of Practice, where he has taught seminars for the AGSM on Leading Digital Transformation and advised on industry-leading curriculum design.

Richard Webby's Current Company Details
Mirvac

Mirvac

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Chief Digital Officer
Sydney, NSW, AU
Website:
mirvac.com
Employees:
1880
Richard Webby Work Experience Details
  • Mirvac
    Chief Digital Officer
    Mirvac
    Sydney, Nsw, Au
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  • Exoflare
    Chief Product & Technology Officer
    Exoflare Dec 2023 - Present
    Sydney, Nsw, Au
    Rolling up my sleeves at an early stage startup, while leading the product, design, and engineering teams. ExoFlare is a biosecurity software-as-a-service company leveraging AI and data science to achieve the mission of protecting the global food industry from biosecurity risks.
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  • Unsw Business School
    Professor Of Practice
    Unsw Business School Nov 2019 - Present
    Kensington, Nsw, Au
    Teach courses on digital transformation, agile delivery, and design thinking to graduate students and alumni. Advised on the establishment of a cybersecurity major and served as industry liaison for the Digital Sustainability Hub. Chair of the Industry Advisory Board for the School of Information Systems and Technology Management.
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  • Optus
    Managing Director, Digital
    Optus Mar 2021 - Nov 2023
    Macquarie Park, Nsw, Au
    Executive leader for AI, data analytics & governance, digital sales and digital service across the $6B AUD core consumer business. Reduced cost-to-serve using Google's CCAI product across the chat and voice customer channels. Transformed the mobile app from service-only to a full digital sales and customer engagement tool. Grew e-commerce revenues, improved customer NPS, and reduced operating costs through digital improvements. Established digital product management, and managed the CX/UX design and data analytics/data science functions in an agile delivery model.
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  • Scentre Group (Owner And Operator Of Westfield In Aus And Nz)
    Group Chief Technology Officer
    Scentre Group (Owner And Operator Of Westfield In Aus And Nz) Jan 2018 - Feb 2021
    Sydney, Nsw, Au
    Brought together the IT and Digital teams into a unified Technology team covering all aspects of customer experience, operational/building tech, and enterprise workflows for Australia's largest retail property group with over $50B AUD in assets under management. Responsible for the evolution of the Westfield website and app, customer membership programme, affiliate marketing hub, leasing workflows, and e-commerce marketplace. Oversaw digital product, UX design, engineering, data platforms, analytics, building tech, cloud migration and cybersecurity. Presented to the Board's Risk Committee on cyber security and technology risk management, and implemented a proactive, risk-driven set of policies and practices. Evangelist for innovation and operational excellence through the use of digital technology and agile practices.
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  • The Walt Disney Company
    Vp, Guest Experience Technology
    The Walt Disney Company Oct 2013 - Jan 2018
    Burbank, Ca, Us
    Led the technical development and evolution of the MagicBand wearable computing platform, the FastPass reservation system, the PhotoPass media platform, and the My Disney Experience mobile app and website. Also appointed CIO / CTO for Disneyland, with responsibility for the operation, development and support of Information Technology for Disney's theme parks, restaurants and hotels in California.
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  • The Walt Disney Company
    Vp, Digital Engineering
    The Walt Disney Company Apr 2007 - Oct 2013
    Burbank, Ca, Us
    Responsible for digital technology at Walt Disney Parks and Resorts with 500+ people across web development, software engineering, architecture, cybersecurity, quality assurance, release management and technical operations. Supported consumer-facing websites and mobile applications for leading vacation destinations such as Disneyland, Walt Disney World, Hong Kong Disneyland, Disney Cruise Line, and Disney Vacation Club. Helped grow annual booked revenue for the digital channel from sub $1B to over $4B USD.
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  • Travelocity
    Director, Software Development & Architecture
    Travelocity Dec 2004 - Apr 2007
    Directed global software architecture for Travelocity, a $1.1 billion online travel agency, and led technology for the Last Minute Travel business unit (Site59).
  • Register.Com
    Director, Engineering & Product Management
    Register.Com Mar 2002 - Dec 2004
    New York, Ny, Us
    Oversaw software development and product management at Register.com, a $100M domain name and Internet services company. Responsible for the design and development of the Register.com site and all back-end systems (renewals, billing and customer service). Directed Engineering, Product Management, Data Warehouse, Quality Assurance and Release Management.
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  • Savos
    Vice President Of Engineering
    Savos 2000 - 2002
    Built the first commercial service to deliver personalized streaming audio content to mobile phones. Savos was a startup acquired by GiantBear, which in turn was acquired by InfoSpace.
  • Telcordia Technologies
    Research Scientist
    Telcordia Technologies 1999 - 2000
    Bridgewater, New Jersey, Us
    Lead developer and designer of a Java-based software process improvement product, based on the SEI Capability Maturity Model (CMM).
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  • Unsw
    Senior Lecturer, Information Systems
    Unsw 1994 - 1999
    Sydney, New South Wales (Nsw), Au
    Educator and consultant on object-oriented technology at university and industry.Published 25 peer-reviewed software engineering and decision sciences articles.Led teams to develop process visualization and knowledge management software in Java. Directed a co-operative education program with 40 industry partners.Sabbaticals in Germany and USA working on empirical software engineering projects.Awarded over $400k in competitive research grants.
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  • Booz, Allen And Hamilton
    Research Associate
    Booz, Allen And Hamilton 1990 - 1991
    Mclean, Va, Us
    Strategy consulting and analysis for banking, consumer goods, airline and insurance clients.
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Richard Webby Skills

Agile Methodologies Business Intelligence Agile Project Management Software Development Scrum Architecture Software Engineering E Commerce Rest Architectures Quality Assurance Product Management Project Management Process Improvement Object Oriented Design Information Technology Software Project Management User Experience Web Application Design Executive Management Mobile Applications Leadership Business Process Improvement Representational State Transfer Internet Of Things

Richard Webby Education Details

  • Unsw
    Unsw
    Ph.D. In Decision Sciences
  • Australian Institute Of Company Directors
    Australian Institute Of Company Directors
    Graduate (Gaicd)
  • Unsw
    Unsw
    Accounting & Information Systems

Frequently Asked Questions about Richard Webby

What company does Richard Webby work for?

Richard Webby works for Mirvac

What is Richard Webby's role at the current company?

Richard Webby's current role is Chief Digital Officer.

What is Richard Webby's email address?

Richard Webby's email address is rw****@****acm.org

What is Richard Webby's direct phone number?

Richard Webby's direct phone number is +181854*****

What schools did Richard Webby attend?

Richard Webby attended Unsw, Australian Institute Of Company Directors, Unsw.

What skills is Richard Webby known for?

Richard Webby has skills like Agile Methodologies, Business Intelligence, Agile Project Management, Software Development, Scrum, Architecture, Software Engineering, E Commerce, Rest, Architectures, Quality Assurance, Product Management.

Who are Richard Webby's colleagues?

Richard Webby's colleagues are Brendan Murray, Oliver Schaffer, Matthew Jones, Hayley Jade, Leighton Aurelius, David Crawford, Janice Lee.

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