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Richard Gordon Email & Phone Number
Customer Operations Team Leader, TUI UK & I TUI Employer Brand Ambassador 2024 TUI Top 100 engaged learners 2024 Tour Operator • Travel • Aviation |Operations, Crisis & Incident
at
GAIL's
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Operations Team Leader, TUI UK & I TUI Employer Brand Ambassador 2024 TUI Top 100 engaged learners 2024 Tour Operator • Travel • Aviation |Operations, Crisis & Incident
Location
Luton, England, United Kingdom
Company size
Who is Richard Gordon? Overview
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Quick answer
Richard Gordon is listed as Customer Operations Team Leader, TUI UK & I TUI Employer Brand Ambassador 2024 TUI Top 100 engaged learners 2024 Tour Operator • Travel • Aviation |Operations, Crisis & Incident at GAIL's, a with 1253 employees, based in Luton, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Richard Gordon.
Richard Gordon previously worked as Customer Operations Team Leader at Tui and TUI Employer Brand Ambassador 2024 at Tui. Richard Gordon holds Ba (Hons), Sociology from University Of Liverpool.
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GAIL's
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Profile bio
About Richard Gordon
After two decades working in public service for the world’s biggest news brand I decided to take on a new challenge at the world’s biggest tour operator. I built many transferable skills whilst working for the BBC which helped me secure my new role at TUI. I work in customer operations at their HQ close to London Luton airport. We are the 24/7 incident response for any on-the-day disruption to our customer experience. We work closely with flight operations as well as retail and destination teams.
Current workplace
Richard Gordon's current company
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Gail'S
13 roles
Richard Gordon work experience
A career timeline built from the work history available for this profile.
Customer Operations Team Leader
Current• First point of contact for our executives within the Customer Operations Team who need any additional support in their day-to-day role. • Assist the Customer Operations Manager in leading the team to support customers and key stakeholders:- colleagues in destination, contact centres, retail, airport, cruise, government bodies & airlines in relation to operational disruption, including but not limited to - flight delays, irregular events, issues, incidents and crisis situations.• Support our customers and stakeholders in resort in the event of crisis or incident situations.
Jun 2024 - Present
Tui Employer Brand Ambassador 2024
CurrentAmbassadors play key roles in various TUl employer branding initiatives, both within the company and beyond. This ranges from contributing to campaigns and engaging in live chats to taking part in events.
May 2024 - Present
Tui Top 100 Engaged Learners
CurrentIdentified as one of TUI's top 100 engaged learners 2024. Part of the talent and performance framework within the company.
Apr 2024 - Present
Customer Operations Executive
TUI Crisis Planning and Incident Management Customer Operations are responsible for the initial incident response for TUI, supporting teams in destinations to dealing with any complex customer issues, or incidents that are impacting clients on a wide scale level. • Working with numerous stakeholders across the TUI airline, retail and destination teams• Accountable for solving issues on the spot wherever possible
Apr 2023 - Jun 2024
Senior Journalist
BBC World News, BBC News Channel. - Working on the news desk editing, producing live tv news bulletins- Outputting programmes in a dynamic gallery environment, working closely with directors and contributors - Chief subbing detailed content across two simultaneous news channels (UK & international)- Working under pressure to extremely tight deadlines, with an eye for rigorous accuracy- Proven track record of delivering breaking news and making on the spot decisions- Use of social media platforms- Liaising with correspondents on latest developments, news lines
Apr 2006 - Mar 2023
Broadcast Journalist
BBC News Channel production including booking contributors, producing tv packages, working with reporters6 month secondment to BBC Breakfast tv
Sep 2002 - Apr 2006
Jun 2001 - Sep 2002
Broadcast Assistant
Broadcast assistant in Westminster newsroom, planning researcher, BBC Parliament researcher
Apr 1999 - Jun 2001
Assistant Merchandiser, Evans
Womenswear head office buying and merchandising division
May 1998 - Apr 1999
Head Office Graduate Trainee
Great experience to learn key business skills at the head office of this British retailer. I worked in the childrenswear division.
Apr 1996 - Apr 1998
National Executive Committee Officer
Elected officer (part-time position)
Jul 1994 - Jun 1996
Jul 1993 - Jun 1994
Team & coworkers
Colleagues at GAIL's
Other employees you can reach at gailsbread.co.uk. View company contacts for 1253 employees →
OT
Oliver Thomas
Colleague at Gail'SIlford, England, United Kingdom
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TD
Tóth Diána
Colleague at Gail'SHounslow, England, United Kingdom
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HT
Hermine Tene
Colleague at Gail'SAddlestone, England, United Kingdom
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PC
Prathamesh Chavan
Colleague at Gail'SGreenwich, England, United Kingdom
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MP
Miguel Padilla Martinez
Colleague at Gail'SLondon, England, United Kingdom
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GA
George Austin
Colleague at Gail'SUnited Kingdom
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LI
Levente Ilyes
Colleague at Gail'SLondon Area, United Kingdom
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MS
Meri Stojcheva
Colleague at Gail'SLondon, England, United Kingdom
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VH
Victoria Harrison
Colleague at Gail'SEvesham, England, United Kingdom
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PS
Patryk Szachniewicz
Colleague at Gail'SUnited Kingdom
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Oliver Thomas
Colleague at Gail'SIlford, England, United Kingdom
View →
TD
Tóth Diána
Colleague at Gail'SHounslow, England, United Kingdom
View →
HT
Hermine Tene
Colleague at Gail'SAddlestone, England, United Kingdom
View →
PC
Prathamesh Chavan
Colleague at Gail'SGreenwich, England, United Kingdom
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MP
Miguel Padilla Martinez
Colleague at Gail'SLondon, England, United Kingdom
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GA
George Austin
Colleague at Gail'SUnited Kingdom
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LI
Levente Ilyes
Colleague at Gail'SLondon Area, United Kingdom
View →
MS
Meri Stojcheva
Colleague at Gail'SLondon, England, United Kingdom
View →
VH
Victoria Harrison
Colleague at Gail'SEvesham, England, United Kingdom
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PS
Patryk Szachniewicz
Colleague at Gail'SUnited Kingdom
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1 education record
Richard Gordon education
FAQ
Frequently asked questions about Richard Gordon
Quick answers generated from the profile data available on this page.
What company does Richard Gordon work for?
Richard Gordon works for GAIL's.
What is Richard Gordon's role at GAIL's?
Richard Gordon is listed as Customer Operations Team Leader, TUI UK & I TUI Employer Brand Ambassador 2024 TUI Top 100 engaged learners 2024 Tour Operator • Travel • Aviation |Operations, Crisis & Incident at GAIL's.
Where is Richard Gordon based?
Richard Gordon is based in Luton, England, United Kingdom while working with GAIL's.
What companies has Richard Gordon worked for?
Richard Gordon has worked for Gail'S, Tui, Bbc News, Arcadia Group Ltd, and Bhs.
Who are Richard Gordon's colleagues at GAIL's?
Richard Gordon's colleagues at GAIL's include Oliver Thomas, Tóth Diána, Hermine Tene, Prathamesh Chavan, and Miguel Padilla Martinez.
How can I contact Richard Gordon?
You can use AeroLeads to view verified contact signals for Richard Gordon at GAIL's, including work email, phone, and LinkedIn data when available.
What schools did Richard Gordon attend?
Richard Gordon holds Ba (Hons), Sociology from University Of Liverpool.
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