Delivery Lead in IT Web Services - Frameworks

Scrum Master and Product Owner

Contracted to Charter Communications, Inc.- Provided requirements, use cases, and process flows for the Channel Lineup Management System enhancement project- Developed a business solution for maintaining a single database of record across disparate systems that impact customer experience- Designed and constructed Confluence project site that became the standard model for all projects in Technology Services- Trained Confluence users on best practices for… Show more Contracted to Charter Communications, Inc.- Provided requirements, use cases, and process flows for the Channel Lineup Management System enhancement project- Developed a business solution for maintaining a single database of record across disparate systems that impact customer experience- Designed and constructed Confluence project site that became the standard model for all projects in Technology Services- Trained Confluence users on best practices for interacting with and creating new project sites- Wrote use cases for Transformation Through Technology (T3) project, which involved a complete redesign of Charter Business’s customer, order, and billing management systems- Migrated T3’s business and functional requirements to a new requirements gathering system, Visual Paradigm- Provided guidance to QA leads on developing appropriate test cases that matched business needs and priorities Show less

- Initiated Agile development by leading the group's first scrum team-- As Product Owner, committed and delivered 32 three-week sprints across two teams- Provided requirements, documentation and backlog management for multiple products including DST SalesConnect Enterprise, DST SalesConnect Persistency, and DST SalesConnect Salesforce Integration- Guided the group's Salesforce integration from a small value add-on to a fully scalable service by leading efforts to optimize Java… Show more - Initiated Agile development by leading the group's first scrum team-- As Product Owner, committed and delivered 32 three-week sprints across two teams- Provided requirements, documentation and backlog management for multiple products including DST SalesConnect Enterprise, DST SalesConnect Persistency, and DST SalesConnect Salesforce Integration- Guided the group's Salesforce integration from a small value add-on to a fully scalable service by leading efforts to optimize Java back-end code and effective use of Apex Classes within a Salesforce managed package- Converted group's Persistency offering, which measures asset retention and value, from proof of concept to marketable product- Performed Product Owner duties for two scrum teams, one in Kansas City and the other in Bangkok, Thailand- Acted as Scrum Master during resource turnover- Designed screen layouts and style guides for multiple applications, both Web and Desktop- Directed product vision for Salesforce Integration as Product Manager- Acted as lead on 10 client conversions onto Salesforce Integration-- Two clients with assets under management exceeding $500 billion- Chosen by executive management to be Consulting Application Analyst for DST's Global Insight Group on Predictive Wholesaling, a big data product- Trained new Application Analysts and Quality Analysts on development methodologies, documentation and product concepts- Consulted clients on effective Salesforce administration- Managed custom report requests and enhancements for DST SalesConnect-- This involved requirements gathering, management of an offshore developer in India, testing, and SQL development when resources were limited Show less

Provided business requirements gathering, design, documentation and verification for enhancements of DSTVision.com, an industry-leading Web application that provides financial advisors with aggregated mutual fund account information.In addition to preforming Business Analysis tasks, acted as Quality Assurance Lead on several small to medium projects with limited QA resources.Provided business analysis and support for web installations, support tickets and daily… Show more Provided business requirements gathering, design, documentation and verification for enhancements of DSTVision.com, an industry-leading Web application that provides financial advisors with aggregated mutual fund account information.In addition to preforming Business Analysis tasks, acted as Quality Assurance Lead on several small to medium projects with limited QA resources.Provided business analysis and support for web installations, support tickets and daily issues.Key contributor and product owner in developing ideas and requirements for Vision Nsite, a niche social network and news aggregation service for financial advisors. Additionally, was the lead Business Analyst on the development team for Nsite.Developed a successful Confluence workflow, or wiki, for quickly and easily communicating with off-shore teams in India and Thailand. This workflow has now been adopted by the entire development group for various use cases.Positioned as the group's social media expert, responsible for education, guidance and recommendations regarding social media strategies as they relate to distributing team blogs and client interaction. Responsible for evaluating and recommending new technologies for requirements gathering and quality assurance.Conceived, developed and implemented process improvements to internal documentation and requests. Examples include: Creating Project Information pages that provide statistics at a glance and a space for team collaboration, rebuilt internal user ID request process, and developed an improved process for providing weekly associate statuses to management. Show less

Studied the theory of neutron interactions with a focus on reflectometryPerformed diagnostics and experiments in support of an engineering project at the most powerful university research reactor in the United StatesObserved and performed X-ray and neutron scattering experiments

Consistently achieved monthly sales goals as part of one of the top teams in the regionRecognized by management for providing customers with an exceptional personalized and professional sales experienceTrained new employees in gaining product knowledge and professionalism

Performed experiments on cell survivability at cryogenic temperatures using the chemical LatrunnculinWorked with a team to develop the most efficient experimental methods

Received customer phone calls, provided first contact customer service, composed letters for the business proprietor and scheduled appointments with clients

Responsible for collecting and shipping customer orders as well as receiving new inventory, which involved checking shipment integrity and accuracy and warehouse stocking