Richard Whiteman

Richard Whiteman Email and Phone Number

Head of Business Systems @ Future
Richard Whiteman's Location
Greater Cardiff Area, United Kingdom, United Kingdom
Richard Whiteman's Contact Details

Richard Whiteman work email

Richard Whiteman personal email

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About Richard Whiteman

Results driven Tech Transformation Manager with extensive knowledge of ITIL 4 service management . The Ability to lead, manage and drive highly effective teams in a service delivery environment. Qualified ITIL V 4 Managing Professional V3 Expert. Cobit 5 & ISO20001 practitioner with a proven track record of successfully designing and implementing Service Management strategies and managing Service Support and Service Delivery capabilities A good a blend of skills and experience that lend themselves well to a modern service management environment. An MSP & Prince2 practitioner with ability to deliver projects, on time, to budget without compromising on quality. Business analyst with experience extracting customer requirements and developing services to meet them. A Highly analytical problem solver with the ability to apply a mix of ITIL Problem management, Lean Six Sigma and innovative thinking to improve Services within an organisation.

Richard Whiteman's Current Company Details
Future

Future

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Head of Business Systems
Richard Whiteman Work Experience Details
  • Future
    Head Of Business Systems
    Future Apr 2022 - Present
    London, England, Gb
    View
  • Gocompare
    Tech Transformation Manager
    Gocompare Apr 2019 - Present
    Cardiff, Wales, Gb
    View
  • Gocompare
    Service Delivery Manager
    Gocompare Jul 2012 - Present
    Cardiff, Wales, Gb
    • Accountable for Designing and implementation of Gocompare.com’s ITIL V3 processes• Delivering ITSM projects developing support models, managing transition of projects and new services into support• Accountable for the IT Service Catalogue ensuring that the IT services provided are documented, clearly understood by the business and aligned to meet future requirements.• Develops, evaluates and implements new working approaches and methodologies to drive continuous improvement across people, process and technology• Lead the IT Service Delivery team, managing operational plans and processes to ensure Gocompare.com’s website and systems meet SLA targets• Reviewing Service SLA performance levels with business customers identify and resolve issues through CSI.• Establishes and maintains relationships with key suppliers and partners to ensure they provide an efficient and cost-effective service and driving continuous improvement• Ensures all live production systems and services are provided securely and meet compliance requirements and availability targets
    View
  • Gocompare
    Itil Implementation Manager
    Gocompare Apr 2012 - Jul 2012
    Cardiff, Wales, Gb
    View
  • Logica Uk
    Itil Transition Manager
    Logica Uk Oct 2007 - Apr 2012
    Gb
    Implementing ITIL V3 Service Management processes.
    View
  • Newport And Gwent Enterprise
    Ict Operations Manager
    Newport And Gwent Enterprise Apr 2005 - Jan 2011
  • Kudos Visions Ltd
    Director
    Kudos Visions Ltd Jul 2003 - Jan 2007
  • Mistral Internet
    Helpdesk Manager
    Mistral Internet Aug 2000 - Apr 2005
    Gb
    View
  • Frontier Internet
    Helpdesk Supervisor
    Frontier Internet 2000 - 2005
  • Ntl
    Senior
    Ntl 1998 - 2002

Richard Whiteman Skills

It Service Management Itil Service Delivery Service Management Prince2 Change Management It Outsourcing Incident Management Business Analysis Stakeholder Management Management Program Management Team Leadership Project Delivery Service Improvement Service Desk Outsourcing Sla Disaster Recovery It Management Transition Management It Operations Problem Management Governance Project Management Information Technology It Strategy Team Management Service Level Agreements Transitions Offshoring Itil Certified Resource Management Project Portfolio Management Process Management Consulting Integration Crm Strategy Business Process Solution Architecture

Richard Whiteman Education Details

  • University Of South Wales
    University Of South Wales
    Business Information Technology

Frequently Asked Questions about Richard Whiteman

What company does Richard Whiteman work for?

Richard Whiteman works for Future

What is Richard Whiteman's role at the current company?

Richard Whiteman's current role is Head of Business Systems.

What is Richard Whiteman's email address?

Richard Whiteman's email address is ri****@****are.com

What is Richard Whiteman's direct phone number?

Richard Whiteman's direct phone number is 0871 560*****

What schools did Richard Whiteman attend?

Richard Whiteman attended University Of South Wales.

What skills is Richard Whiteman known for?

Richard Whiteman has skills like It Service Management, Itil, Service Delivery, Service Management, Prince2, Change Management, It Outsourcing, Incident Management, Business Analysis, Stakeholder Management, Management, Program Management.

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