Richard Wills Email & Phone Number

Act as the IT owner for all relevant functional systems and collaborate with functional system owners and IT colleagues to evolve the support model based on the users' needs and the overall IT strategy. Partner with key stakeholders in all functions to develop and execute against a functional technology roadmap encompassing current and future systems to address existing issues, maximize the usage and value of existing systems, and develop new capabilities as needed. Actively collaborate with other business partners and stakeholders to manage common or cross-functional requirements and project dependencies and to ensure an effective enterprise approach to system planning and design.Manage vendor relationships in the context of both project delivery and ongoing operations to maximize value.

Andover, Ma

Responsible for managing the Information Technology group, staff and day-to-day operation of the IT department.

Concord, Ma

- Successfully manage multiple client accounts and time sensitive projects ensuring that technical and business needs are met.- Providing quarterly reviews with clients to target future projects while managing IT personnel.- Implementing SSO (Okta) for a large venture capital firm while incorporating SaaS applications; Google for Business, Salesforce.com, ConnectWise and Box.com- Effectively consolidate physical server environment and implement a 3-host ESXi cluster, running 15 Windows Server 2008 R2 virtual machines.- Lead efforts to develop EveryNetwork’s client-facing disaster recovery documentation and successfully rollout out to a major Boston-based venture capital firm.- On time and under budget, successfully implement Dell Equallogic SAN connected of iSCSI with network redundancy.

Wilmington, Ma And Nottingham, Uk.

- Provided strong leadership in directing IT and development functions throughout the Imagelinx business.- While reporting to the CEO, developed future business requirements with senior management team.- Managed 4 support teams consisting of 16 users located in US, UK and Germany.- Successfully upgraded the group’s SAN (Storage Area Network) solution utilizing Nexenta software and ZFS volumes.- Successfully implemented businesses core Digital Asset Management System, Xinet WebNative.- Rebuilt group IT Support team and implemented a robust IT infrastructure at the main UK site, through use of Windows 2008 & RedHat Servers, HP ProCurve switches and CheckPoint Firewalls.- Implemented a new business communication strategy utilizing cloud based applications suites and social media.

Wilmington, Ma And Nottingham, Uk.

- Successfully implemented new Cincinnati site including installation of Cisco network infrastructure, Apple based studio equipment, voice and data and Esko’s studio automation tools.- Completed re-design of office location in Wilmington, MA saving the business $97,000 over 5 years through use of new workstations, CAT6 cabling and lease negotiations.- Successfully implemented automation of KPI reporting for major client, Procter & Gamble using Macros and Visual Basic Scripting.- Responsible for the US business operations including staff reviews, benefits and operational efficiency.- Implemented new Cisco IP-based phone system (UC500) with hunt groups and door security monitoring.

Wilmington, Ma

- Complete rebuild of site infrastructure from the ground up in Boston site. - Implemented new IT and anti-virus security policies and procedures.- Removed all IT outages through use of IT systems (Cisco switching, UPS implementation and InterMapper).- Installed a pure Gigabit Ethernet network to optimize design studio requirements.- Advising IT Director of budget requirements for the subsequent year- Assisting and implementing client KPI template data structures.

Burlington, Ma

- Primary escalation point for gateway protection for enterprise customers using Microsoft Exchange. - Liaising directly with product management and development to overcome client specific issues. - Meeting with product management and development to evaluate specific customer and product issues. - Recreating customer specific issues, and making recommendations to management. - Working with Account Managers to assist in various pre-support questions.

Burlington, Ma

- Responsible for supporting corporate customers using the Sophos Enterprise range of products. - Position included supporting anti-virus deployment, best practices and policies, as well as product support and troubleshooting. - Assisting clients with virus clean up / removal and identification of potential security risks.

High Wycombe, England