- Manage and administer a variety of electronic database systems and utilize software systems for maintaining and organizing data- Create web-based applications for staff and parents using the Caspio Database system allowing for immediate reporting of data- Serves as additional IT Support for staff and teachers; Microsoft SharePoint & Teams administrator- Manages DeskPro support ticketing & knowledgebase system- Work independently from remote location

- Assisting in setting up and transferring all client and employee records to a centralized ChildPlus database system so that the agency may be able to make better data-driven decisions and track trends- Assisting in setting up ASQ Online database and maintained accounts to increase efficiency and accuracy of child screenings & reporting- Created web-based applications for staff and parents using the Caspio Database system allowing for immediate reporting of data, including reporting of COVID-19 vaccination status and weekly test results - Assisted in maintaining mobile phone app to increase communication between staff and parents

- Ensured claims were processed in a time-efficient manner- Performed fact-finding and investigated claims issues to determine appropriate action needed for claim resolution- Analyzed claims for compliance to policy and procedures- Reviewed & updated documentation- Communicated with claimants and/or employers- Helped identify fraudulent claims- Worked independently from remote location

Head Start Program:- Managed and administered a variety of electronic database systems and utilized software systems for maintaining and organizing data; analyzed data input; and generated a variety of reports to measure program outcomes.- Developed quality protocols to strengthen service delivery and program outcomes; routinely achieved analysis of all program options and quality initiatives to assess the program’s value benefit. - Introduced ChildPlus Attendance application to comply with new federal regulation requirements; researched and determined the best solution for classroom attendance was digital to allow data entries into the ChildPlus database immediately. Resulted in successful attendance reports that were monitored daily.- Saved $50,000 for the required Head Start program Community Assessment by leading the needed research for all data and creating all charts and graphs in-house.- Served as IT Support for staff and teachers; co-administered company intranet, and overhauled division website, Google pages, YouTube account and mobile applications for parents.- Created training documentation and videos, as well as generated content and videos for social media accounts and produced and administrated a parent-focused podcast.

Head Start Program:- Monitored for compliance with Head Start performance standards, federal state, and local laws, as well as CAA policies and procedures.- Kept documentation on site visitations- Helped develop performance improvement plans, as needed.

Led a small business that sold products via an Internet store and published digital, physical and audiobooks:- Accountable for all operations.- Provided excellent customer service.- Created market research for determining book topics.- Managed projects and used contractors as needed.- Ensured all projects met content and formatting standards.- Managed company website and social media accounts.- Performed all accounting needs for both divisions.

Tabulation Services:- Facilitated interaction between offshore Mumbai production staff and global client staff. - Served as liaison between technical and Chinese analytical groups. - Performed quality checks to ensure accuracy and consistency to company standards. - Accountable for communication status to multiple team member/stakeholders and resolving technical or logistical problems to ensure timely and accurate completion of projects.- Tracked 20+ studies per week.- Coordinated 250+ studies per year.

Tabulation Services:- Assigned to special projects aimed to integrate global technical departments and to standardize processes and procedures. - Tasked to identify best practices and how to implement them across global client groups, reduce production costs, delivery time, and error rates. Analyzed new software and processes to determine suitability for global use. - Developed Service Level Agreements (SLA) between departments and standardized deliverable timelines.

Tabulation Services:- Accountable for programming accurate data cleaning and tabulation code in order to transform raw data into logical and correct tables for the project to use for analysis. - Facilitated interaction between production staff, CAPI programmers, Database staff, and Client Service teams, including Project Developers and Analysts. - Focused primarily on Asia-Pacific region studies, working mostly during Asian time zone hours.

Tabulation Services:- Formalized Tabulation standards and documentation for two Client Consulting teams. - Trained, scheduled workload, conducted performance appraisals, and career development for direct reports. - Evaluated employee candidates and gave input on hiring decisions. - Ensured team met all department quality standards and timing requirements.