Richard Yam Email & Phone Number

Adept at providing expert-level assistance and guidance to all staff members in fulfilling individual concerns and catering information requests while addressing clients’ IT needs and professionally responding to service queries/complaints, as well as performing network access repairs accordingly. Earned a reputation of an IT professional by gaining Comptia A+ and Comptia Sec+ certifications with a steadfast eye on optimal system and core network security functionality. Possesses strong communication, verbal, and interpersonal skills, coupled with a talent to build a rapport among peers, senior management, and customers. Capable of proposing innovative solutions to arising problems and continuously researching areas of improvements to confirm seamless delivery of services for end user. Capacity to work out difficult requests and eliminate network/hardware/communication barriers while repairing network-based equipment and diagnosing operating system problems. Demonstrates a keen aptitude toward diverse technology programs while ensuring proper and rapid installation of services and software packages. Ability to work calmly with a positive, empathetic, and professional attitude in fast-paced environments while displaying impressive poise under work pressure. Attains bottom-line results in the completion of all assigned responsibilities while working independently or collaboratively as per need.Areas of Expertise:Client Relationship Management, Configuration, Troubleshooting, Hardware and Software Issues, Category Management, Orders Processing and Fulfilment, New Technologies Implementation, Documentation, and Reporting.Industry Experience:Retail.Feel free to reach out to me directly on LinkedIn or at richardyam01@gmail.com.Have a great day!