Richard Yeomans Email & Phone Number

United Kingdom

United Kingdom

Bristol, Bristol, Gb

Devizes, Wiltshire, Gb

• Manager of a team of support analysts and developers within a multi-site, multi-discipline law firm.• Budget and strategic planning responsibility for all aspects of IT and telecoms within the firm.• Achieved Cyber Essentials Plus accreditation for the firm in November 2018.• Reduced annual budget by 30% whilst still improving data and telephony infrastructure.• Introduced managed print service and virtualised server technology to firm, significantly reducing costs and improving functionality and resilience.• Replaced ageing ISDN based telephone system with cloud hosted VOIP, reducing costs significantly and providing advanced functionality.• Consolidated SOS “Connect” and Lexis Nexis “Solcase” case management systems into VisualFiles.• GDPR, Data Protection and Cyber Security subject matter expert for firm.

Bath, England, Gb

• Responsible for all IT requirements of a prestigious day spa, employing 160 staff and catering for over 250k visitors per year.• Citrix (Xenapp 6.5) and VMware server topology with thin client and desktop configuration and maintenance• Windows Server 2003, 2008, SQL 2k8 & 2k12, TMG firewall.• Network build and configuration (HP & Cisco).• Build and Configuration and management of VMware and Citrix Xenapp servers.• Mitel IP Telephony configuration and maintenance.

Atlanta, Ga, Us

• Manage the IT infrastructure of 3 paper manufacturing and distribution facilities in the North of England and Ireland.• Provided training and support for end user base of 100 on site staff and 40 remote.• Designed IT infrastructure for expansion of warehouse including warehouse management systems, wireless networking and vehicle movement logging.

• Provided IT support for Sheffield City Council and Primary Care Trusts following ITIL methodologies• Windows 95, 98, 2k, 2k3 and XP support• Provided advanced user training and support for MS Office applications• Maintenance of procedural databases and internal knowledge base for compliance

9 months, 3 contract renewals)Provided project management and support for migration from Lotus Notes to Microsoft Exchange/Outlook 2000/2003 user training and support2nd and 3rd line support for end usersServer administration - Server 2000 & 2003 Remote access configuration and support using Ipass and Cisco VPN

• Implemented and managed structured IT support team for over 3000 end users on 42 remote sites• Management of 2 remote site engineers and 8 helpdesk analysts• Managed project to migrate email from web mail to exchange server 2000.• Implemented and exceeded service level agreements and produced reporting system for company directors

Petaluma, California, Us

• Senior support position with large financial services company, responsible for development and support of desktop systems.• Technical coordination and production of promotional events and multimedia projects• Network administration, technical user training and server support• Veritas backup exec administrator, responsible for backups, restores and server maintenance.• Citrix Metaframe administration for call centre using thin clients

Managed Baan ERP rollout to rail stock manufacturing facilityRecruited, developed and managed support team of 2 analysts and 8 engineersProduced and hosted training programmes for entire user baseResponsible for budget planning, network security policies and contract negotiations with 3rd party suppliers and contractors

London, England, Gb

• Gathered client information to strategically target the group’s largest customers• Created marketing initiatives for National Accounts team• Developed proprietary customer records database, produced user manuals and training material.

Diagnosis, repair and testing of electrical, electronic and mechanical military equipment.Automated test equipment specialist.Final year specializing in Rapier missile systems

Gcse'S Grades A, C

Education record