Richard L. Email & Phone Number

Sydney, Nsw, Au

Inspiring innovation and challenging the way work is done. Microsoft Co-pilot - SMEGen-AI in day to day operations Lead a team of 8. National team.Remote team.

A newly created senior role delivering complex projects across multiple business functions.Achievements: - Implemented lead management process whereby leads are scored based on behaviours and demography of various marketing campaigns (outbound telemarketing campaigns as well as in-person & virtual events). These leads were then triaged through inside sales and assigned to the appropriate sales team for the highest ROI based on opportunity value and opportunity complexity. This process has resulted in all leads contacted within 2 business days of contact with NEC (previously lead contact would take up to 2-3 weeks to be contacted). In addition, provided visibility to senior leadership on lead health and performance through dashboards and reporting. I drove cross-functional stakeholder meetings to align requirements, designed the CRM configuration to capture the lead lifecycle (allowing us to track each point of the lead lifecycle for continuous improvement opportunities). - Apart of the first iteration of Sales Operations Business Partnering (SOP) program. Similar to the finance business partnering model, each SOP was responsible for 1 major sales team, acting as a representative for the sales operations group. - Improved team cohesion and workflow efficiency by implementing a team prioritisation forum that created strategic alignment within the sales operation function. Due to lack of scope definition, strategic prioritisation and quarterly focus, the sales operations team were busy all the time but lacked productivity. The impact of this was the team was working really hard but didn't seem to get anywhere. I implemented a ways of working, bi-weekly prioritisation forum and requested the sales operations leadership team to define their in year strategy and define their quarterly focuses and ranked them in order of priority. The team would manage their own work flows and provide updates to the teams board that enabled snr leadership to have visibility.

North Sydney, New South Wales, Australia

Achievements:- Established sales enablement framework- Created sales sharepoint and developed business processes to ensure content is updated and relevant to sales people. - Developed NEC Executive Dashboard (tracked forecasting, revenue and other key business metrics) utilised by senior management on a weekly basis - Enhanced the commission and incentive process for sales people by implementing CaptivateIQ, a SaaS platform - Implemented 'Solution Selling with Perspective', Bluesheets (CRM Enhancement) into MSD365 CRM - Implemented 'Linkedin Navigator and Linkedin Sales Insights' and integrated directly into MSD365 CRM

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6 month contract; brought in to establish core IT operations, ITSM, and Cybersecurity. 450 + person global LEV (Light Electric Vehicle), venture backed ($100M+ funding) Startup across AU, US, UK, EU. - Drove company wide implementation of a ticket management system via Jira Service Management that captures requests from all employees across the business. Each request has an accountable owner, a SLA and this request system is utilised daily by all employees. Turnaround times are significantly reduced.- Drove a company wide software integration effort that focused on automating and streamlining the onboarding process for new employees. This significantly reduced the time required to be fully-operational from weeks to days. - Drove cross-functional project that involved Data & Analytics team, central operations and executive leadership to launch sales dashboards. Set-up integrations between our Company portal and Tableau that provided employees information on the go.- Implemented systems and software training that educated employees on best practises, how-to's, and troubleshooting FAQs.- Enhanced Zoomo's cybersecurity posture by implementing Mimecast Email protection software which reduced phishing and ransomware attempts targeted at Zoomo employees.- Enhanced Zoomo's cybersecurity posture to meet ISO27001 industry standards.

Sydney, New South Wales, Australia

Optimising space and ad revenue for bing.com - Responsible for network, demand and marketplace management spanning across APAC, SEA, India and LATAM regions. - Utilising data analytic tools (Excel, PowerBI, SQL) to identify revenue and growth opportunities.- Supported new products, new product features and go-to-market launches by coordinating online trainings with Sales, account managers and account directors and product managers- Provided advertiser spend guidance around opportunities that exist by looking at trends across markets and comparing advertisers against similar companies which allowed sales executives to prioritise their efforts according to opportunities.

- Selected by Senior Management as a Project Manager of a working group (that consisted of members from all functions, supply chain, pricing, category, etc.) tasked to fix Blackwoods' Customer Experience. - Determined appropriate objectives and key results based on importance and priority. - Presented weekly updates to SteerCo containing members of C-suite on a weekly basis. - This project lead to the creation of Blackwoods' first customer experience team which I lead the direction and strategy of the team.- The team of 4 Customer Experience leads were responsible for 25% of the business (c. $250mil/year revenue.). I managed Construction, Manufacturing and Mining verticals (c. $100mil/year revenue) that included some of our largest, strategic and most important customers. - Drove continuous improvement projects with Sales Operations and Business Intelligence teams to design and build dashboards that enabled sales people that were on the road, with limited technical capability to get answers about their customers quickly. - Drove supply-chain initiatives where I lead weekly meetings that focused on improving our inventory stocking profile. Implemented a process that reviewed high-volume, non-stocked items across the business thus significantly improving delivery times. - Drove initiatives with our Vendors and Category managers where vendors showcased their current catalogue of products and roadmap of products and designed resources with category managers that helped sales people pitch products based on customer segment, customer size and industry.- Improved customer experience from -20 to +26.

Macquarie Park

Managed a team of 10 FTEs, 9 local and 1 remote. Conducted performance reviews, mentoring and provided feedback for improvement for all members on the team. Restructured the team to focus on accountability that resulted in a company-best error-rate improvement rate of 35%. Responsible for EDI exception management (channel revenue ~$350 mil). Taught myself how to code a RPA Bot and introduced this technology into the organisation that improved productivity across multiple functions. My proof of concept (coded via UIPath software) achieved a 480% ROI and significantly reduced the need for manual and repetitive work.

Macquarie Park, New South Wales, Australia

Stream on twitch. PUBG - Rank 1 (2018) Fortnite - Squads Rank 1 Public leaderboard (2018)

Sydney, New South Wales, Australia

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