I’m pleased and honored to have been asked to serve on the Per Scholas Phoenix Advisory Board. I look forward to doing all I can to advance the mission and objectives of Per Scholas here in the greater Phoenix area.

I collaborate closely with cross-functional teams, including Sales, Professional Services, Customer Success, and the PMO, to cultivate best practices and operational protocols that foster uniformity and scalability throughout the organization.My primary focus involves spearheading the establishment of our innovative Strategic Partner Delivery and Implementation Network, encompassing partnership organizations distributed globally. This initiative aims to streamline and enhance solution installations for our clients, leading to a notable 35% reduction in internal delivery workload during the first half of 2023.In my role, I take charge of scoping all Delivery Partner Contracts and Statement of Work (SOW) agreements, averaging an impressive 125 contracts per quarter. This meticulous attention to detail ensures the successful execution of our projects.Furthermore, I have developed and maintain an extensive RFP (Request for Proposal) library, enabling us to deliver compelling Services responses to prospective client RFPs with remarkable turnaround times. We consistently provide these responses to our Sales team within just 72 hours, showcasing our commitment to agility and excellence.As a side project within my role, I excel in Salesforce and Domo Business Intelligence, providing the VC Board and C-Suite with real-time analytics for our Global Services. This supplementary effort underscores my dedication to leveraging data-driven insights for strategic decision-making.Overall, I am passionate about driving operational efficiency, fostering strategic partnerships, and delivering exceptional results within the realm of professional services and business intelligence. My commitment to excellence and collaboration is central to my contributions in optimizing our organization's performance and success.

As a Solutions Engineer, I specialize in empowering sales executives to successfully propose technology solutions to both potential and existing clients. With my strong technical background, effective communication skills, and a proven track record in selling intricate enterprise solutions, I play a pivotal role in our organization's growth.Responsibilities encompassed:Technical Expertise: Leveraging my technical knowledge to comprehend and communicate the value of our solutions to clients.Financial Modeling: Creating robust financial business cases that illustrate the advantages of our offerings.Solution Matching: Tailoring proposed solutions to precisely meet customer requirements, ensuring optimal fit.Dynamic Presentations: Delivering compelling presentations and demos that resonate with clients and drive engagement.Complex Sales Support: Collaborating closely with sales executives to navigate intricate sales cycles strategically.RFP/RFI Management: Overseeing the technical aspects of RFP/RFI responses to secure successful outcomes.Client Feedback: Effectively conveying client needs to our R&D teams to enhance our products and services.Competitive Intelligence: Continuously collecting and analyzing competitive intelligence to inform our sales strategies.My contributions directly impact new customer acquisition, enhance customer satisfaction, and bolster the overall success of our sales team. Together, we're driving innovation and delivering exceptional solutions to our valued clients.

I’m pleased to be a part of a group that is focused on stopping the trafficking of women and children.

With a strong focus on Customer and Client Delivery Success, work on scientific experimentation proofs of concept for a wide range of Higher Education Researchers globally. Write-up results, blog articles, whitepapers to publish to our users via the company and product website.Elastic HPC and Big Data Clusters in the CloudLead Support Efforts and manage the support services for the team.Client Relationship Management - Develop process documents, workflows, flow-charts and manage support database and web content.AWS Cloud PractitionerAWS Solutions Architect (2021)Product Management - work with leadership and developers to define the roadmap of CloudyClusterProduct Development Testing and ValidationWorking on building new research and large scale computing platforms with Research Computing.Google Cloud Professional Cloud Architect

Managing the Business Development, Customer Relationships and Tech Development Rabbit Innovations was founded in Boise, Idaho in the winter of 2014. We are a small yet Agile web development company looking to make a difference for our customers and stakeholders. We created an environment that, through the highest standards of leadership and integrity, embraces the ideas that become dreams and champions those dreams to become reality, while focusing all our efforts on Small Business Success!Maximize customer site SEO placementCreate & Develop Sales OpportunitiesEngineering Support and Customer ServiceManage Escalations & Communications: Field, Engineering, Stakeholder & Executive MgmtReporting: Weekly, Monthly & Quarterly Business Reviews and Status UpdatesCreate / Maintain project scheduleManage interactions and integration with third-party Vendors, ManufacturersProduct Management and Service ProcurementComposition of program team and supporting management routinesObtain organizational commitment and support for completion of project task assignments, timing and qualityUser Adoption & Change Management DriverCapacity Planning

Customer & Team success is my primary motivation! I work with Sales and Development to scope and package the right solutions in the right way, at the right time. Manage teams of engineers to produce the right solutions. The successful planning and delivery of Enterprise projects.- Lead technical project scoping and management.- Monitor and track product and technology roadmap and evangelize West technology culture with prospects and build confidence around innovation.- Effectively lead discovery conversations to identify, scope and design around technical/integration/workflow constraints within a prospects environment so they can be matched with the best product(s) and solution(s)- Identify product or solution gaps early in the engagement process. Align resources and solutions to develop project plans and timelines.- Collaborate with the Product and Development teams to overcome gaps in opportunities where progress or revenue is blocked, including articulation of prospect use case, proposing solution designs, working with internal teams on a proof of concept demos to drive projects forward.Success is the key!

Talent Acquisition Platform Success ManagerAs a Consultant for the Cisco Talent Acquisition Team, I was brought in to Lead Change Management efforts to ensure rapid pilot group testing and later company-wide adoption. - Primary liaison between Executive Sponsors, project team, vendor and stakeholders. Support the team with system architecture and process development. Manage platform projects, data reporting and analysis. The project was a short development project focusing on: - Launching a next-generation Talent Development platform to create a more agile workforce, with the primary objective of retaining valuable Human Capital and industry expertise. - Leading the Technology Enablement to support the team effort - working with (E)VPs, Directors, Managers and Individual Contributors in multiple organizations across Cisco while partnering with Talent Leads, HR Managers in preparing an enterprise scaled implementation. - Drive competency modeling exercises to ensure consistent role definitions across the entire organization.

As a dedicated leader with a proven track record of driving success in challenging environments having weathered acquisition and workforce reductions, my unwavering motivation remains centered on achieving customer and team success. Collaborating with Sales and Development teams to strategically shape, package, and deliver innovative solutions. I excel in leading cross-functional engineering teams, ensuring the successful planning and delivery of complex Enterprise projects. I have consistently delivered results and contributed to revenue growth.- Led technical project scoping and management initiatives, driving the successful execution of Enterprise projects.- Facilitated engaging discussions, including back-end, integration, and workflow demos, fostering a deep understanding of our digital media products.- Conducted effective discovery conversations to identify, scope, and design solutions tailored to address prospects' technical, integration, and workflow constraints.- Proactively identified product or solution gaps early in the sales process, devised creative solutions, and contributed insights to centralized gaps tracking lists.- Collaborated seamlessly with Product and Development teams to overcome revenue-blocking obstacles, articulating prospect use cases, proposing solution designs, and orchestrating proof of concept demos.- Served as the primary technical point of contact for pre-sales testing and Proof of Concept initiatives, working closely with prospects to design success criteria and guide each step towards a successful close.I am passionate about leveraging my expertise to drive customer success and deliver exceptional solutions. My ability to innovate solutions to complex challenges, collaborate effectively, and lead technical initiatives makes me a valuable asset in any organization.

Managing Key Accounts and P&L on $38M Project Portfolio for Global Fortune 500 ClientsIn this role I ensured the growth and success of services delivery. I worked closely with Sales and Account Management for completion of customer IT Business Initiatives, managing the planning and execution of optimization efforts, and coordinating the interaction of internal, partner and customer resources toward the completion of key services projects. Successfully grew the portfolio accounts by >10% Y/YSuccessful Project Portfolio - Visa Inc.:Voice & Video Implementations - GlobalStreaming Video & Webcasting Programs (QoS, Multicast, Unicast, Lync Integration) - GlobalData Center Design and Build in SingaporeData Center Migrations in South Africa, US, APACNetwork Migrations in EMEA, APAC, USCorporate Office Build and Migrations, US, APACAreas of Focus:Strategic Leadership of Engineering and Project Management TeamsBusiness DevelopmentServices Sales GrowthCollaborate with Product Development and Engineering for customer solutionsNew Solution Cisco Proof of Concept Projects

Project Manager Consultant for Marketing, Sales and Technology organizations ranging from Start-Ups to Fortune 100's communicating their products, services and marketing strategies using the internet as a fast, efficient and cost-conscious medium. Assisting these organizations to build effective educational communications and marketing campaigns based around virtual education and collaboration tools. Managing all aspects of the campaigns from initial invitations to the final product, recorded and distributed to the on-demand audience.Managed a variety of cross-functional team engagements to delivery for key client accounts. Managed technology project initiatives ranging from 6-week to multi-year multi-million dollar engagements.

Promote and enhance the activities of the Amateur Radio Emergency Service (ARES) for the benefit of the public as a voluntary, non-commercial communications serviceManage and coordinate the training, organization and emergency participation of interested amateurs working in support of the communities, agencies or functions designated by the Section Emergency Coordinator/Section ManagerEstablish viable working relationships with federal, state, county, city governmental and private agencies in the ARES jurisdictional area which need the services of ARES in emergenciesDetermine what agencies are active in your area, evaluate each of their needs, and which ones you are capable of meeting, and then prioritize these agencies and needs. Discuss your planning with your Section Emergency Coordinator and then with your counterparts in each of the agencies. Ensure they are all aware of your ARES group's capabilities, and perhaps more importantly, your limitationsDevelop detailed local operational plans with ''served" agency officials in your jurisdiction that set forth precisely what each of your expectations are during a disaster operation. Work jointly to establish protocols for mutual trust and respect. All matters involving recruitment and utilization of ARES volunteers are directed by you, in response to the needs assessed by the agency officials. Technical issues involving message format, security of message transmission, Disaster WelfareEstablish local communications networks run on a regular basis and periodically test those networks by conducting realistic drillsEstablish an emergency traffic plan, with Welfare traffic inclusiveIn times of disaster, evaluate the communications needs of the jurisdiction and respond quickly to those needs. The EC will assume authority and responsibility for emergency response and performance by ARES personnel under his jurisdiction

Working with other members of the Operations Volunteer Group - manage the chapter website, electronic communications and digital media management.Managed Social Media Outlets: LinkedIn, FacebookSetup and Optimized Constant Contact interface for Marketing and Communications TeamsParticipated in Leadership Planning Initiatives

Charged with managing the overall IT support infrastructure and operations of the company.Coordinated with vendors and implemented software applications and solutions to increase productivity and maximize sales for the branchesManaged all aspects of network administration for workstations, file servers, and remote VPN access: Policies and Security PracticesManaged new hire training for processes, tools, and system operationsDetermined and set all of the disaster recovery practices for all data systems: SAN & Cloud-based DR protocols

Train users and team members for custom applications and procedures.Build, maintain and develop applications for the Help Desk, IT & IS organizations based on the Remedy AR System and MS SQL Server. Develop Asset Management and SLA tracking systems for all service and support related operations finding and recovering over $250,000 of presumed stolen or lost assets. Provide concierge, white-glove support oversight to the Racing Teams, R&D, Sales & Marketing Divisions relating to all aspects of IT Infrastructure.Successfully managed a variety of IT Desktop deployment and Network migration projects without incurring OT costs and minimal user impactIncreased customer service levels by maximizing use of existing tools and technology delivering support to customers, internal employees, and 1,500 remote independent dealership network. Defined and implemented a better tracking and workflow tools through the development of a Help Desk management system and remote support techniques in order to reduce time to resolution metrics. Developed and produced all marketing presentations, multimedia CD/DVD materials and public web portals for the Marketing and PR business units saving the company $150,000 annually over agency-outsourced spending. Eliminated lease extensions by enhancing deployment procedures and the testing/evaluating of hardware for implementation saving $50,000 annually.

Overseeing team of 85 representatives managing the user accounts of the 14 million users who violated the Terms of Service. Working with government agencies and police forces as well as attorneys in certain cases, where escalation was necessary for violation resolution. Assisted in developing strategies and tools for account management and call center management.Authorized to review all documents and other information that is relevant to compliance activitiesDesignated member of the Compliance and Terms of Service ProgramCAT Manager collaborates with the NOC but reports directly to the Compliance Operating Officer on a regular basis, but at least quarterlyFrequent interactions with the FBI, Secret Service, and local law enforcement agencies to obtain and secure account information for potential threats and attacks against national and local leaders.