 Currently leading eCommerce and CPQ solution delivery for an energy giant, on the Conga and Salesforce platform, overseeing process, governance, implementation, deployment, quality assurance, and go-live. Cultivating strong relationships with stakeholders, effectively communicating progress updates, and addressing concerns promptly. Delivering efficient project management by aligning cross-functional teams and ensuring timely completion of milestones. Collaborating closely with product owners to define clear project scopes and deliverables that meet customer needs while adhering to established budgets and timelines. Reducing project delivery timeframes with rigorous attention to detail and proactive risk mitigation strategies. Tracking and reporting program results to customers and stakeholders to facilitate change management activities. Enhancing product development for streamlined processes through the implementation of agile methodologies. Orchestrated a team of nearly 50 resources, including Project Managers, BAs, Architects, DevOps, Developer leads, developers, config engineers, and QAs. Directed, coached, and spearheaded project teams, assigning tasks and assessing performance and project progression. Mentored junior program managers, imparting expertise on best practices in project management techniques and tools. Streamlined resource allocation, harmonizing team efforts to accomplish desired outcomes within budget constraints. Facilitated requirement scoping, evaluated designs/ alternatives, resolved issues and improved process performance. Steered diverse responsibilities, including strategy planning, new initiatives & operations and performed industry deep dives & customer behavior analysis to identify product feature gaps impacting category performance. Ensured that all technical and design risks were identified and appropriately managed to meet the product goals.

Client Delivery:  Spearheaded implementation for benefits module for a major telecom giant on the Vlocity platform.  Supervised software development life cycles, from requirements gathering through deployment, ensuring maximum functionality.  Collaborated with cross-functional teams for integrated systems to deliver error-free transactions.  Optimized IT program efficiency by implementing Agile methodologies and streamlining project management processes.  Took on the role of technical lead alongside the manager role for the Benefits module squad and supported the team through technical architecture and technical design documentation. Highlights:  Directed a team of 10 resources, encompassing BAs, Architects, and Developers.  Conducted comprehensive post-project evaluations to pinpoint areas for improvement in future initiatives.  Mentored junior team members, empowering them to assume leadership roles within the organization.

Role: Senior Technical LeadResponsibilities include leading CPQ and CLM implemetation for Coopervision, one of Cooper Group of Companies. SME for Conga Configure-Price-Quote and Conga Contract Lifecycle Management implementation on Salesforce.com platform Managing two different project teams with team size of 5 and 3 respectively Leading client communication to gather their requirements and proposing efficient solutions Preparing and managing implementation of the improvisation of existing projects Involved in RFI, RFP, RFQ stages for submitting proposals/quotes to the client based on theirrequirements for Apttus solution Managing client deliverables, deadlines, SLAs while keeping the team active and motivated Screening for technical positions along with defining JDs for the resource requirement

Role: Business Analyst - Salesforce.com, Conga CPQ and Conga CLMResponsibilities include providing administrative and technical support for American Express Global Business Travel teams. Manage data integrity of key metrics from different data sources in SFDC and reporting and analytics on key performance indicators of GBT. Provide Production application support for Conga CLM implementation and Salesforce Lead Management, Campaign Management, Account/Contact Management and Opportunity Management Alignment with product manager to review business requirements. Liasoning with the technical teams on CPQ implementation on Conga/Salesforce platform Reengineering Internal Process to reduce Case handling time and increase resource optimization SFDC User Management – managing org wide hierarchy in SFDC, creating and deactivating users Preparing design documents, Functional analysis and other related tasks to assist in implementation and support Collaborate daily with colleagues on global team, business end users, company leaders, and project stakeholders Using Data Loader and Import Wizards to migrate data and records into Salesforce.com and also extract data from Salesforce.com mostly using CSVs Host SFDC Champions call to educate the field on SFDC capabilities and new processes in the system, and to identify end users’ needs for better experience Generate SVP and President level scorecard metrics on quarterly basis to promote SFDC utilization across the globe, within American Express, using Reports, Dashboards and MS Tools Audit, uncover and resolve data integrity issues

Consulted 3 clients on Conga Contract Lifecycle Management and Configure-Price-Quote solutions on the Salesforce platform.Aligning with business stakeholders to understand program objective and challenges to be addressed; recommending a robust and user friendly solution within defined budgets.Leading partner teams of technical architect, senior and junior developers through the end to end implementation phase.Strategize and support the migration of legacy data from legacy system to Salesforce/Conga platform.

 Extensive work on MS Office suite to prepare proposals/quotations for the client Develop POCs for client requirement (use case) Interact with client to understand their requirement through brainstorming and QnA sessions Propose the possible solution with new or enhanced Apttus technology Provide effort estimation and costing for the project Work as a lead between TechM and the client to get the best project deals on Apttus Resource planning, interviewing and hiring for new Apttus Prepare training schedules, training materials and student exercises for the sessions Conduct virtual and classroom trainings to educate the employees on APTTUS products Deliver theoretical sessions, walk through built up demo APTTUS system, help students with hands on exercise and evaluate their learning Create session-end quizzes and tests to certify the classroom trainees on APTTUS products

Role: Senior Configuration EngineerResponsibilities as a part of professional services group include implementation of APTTUS Contract Lifecycle Management software and Contract-Price-Quote software of various clients across the globe. Provide administrative expertise in configuring APTTUS products for SFDC clients Extensive use of SFDC out of the box functionalities – validation rules, approval processes, workflow rules, user setup, organization wide security settings Work on migration projects involving metadata as well as data migration for SFDC and Apttus products Creating of reports and dashboards on adhoc basis Assisting the user support group with user cases on adhoc basis Preparing design documents, user stories and other related tasks to assist in implementation and support Conducting in-house SFDC trainings for new joiners at Apttus Corporation Creating training plans for new joiners for CLM, CPQ and SFDC Certifications Initiate and lead ‘Professional Services’ internal trainings involving the projects demo and important use case discussion

Role: Lead Business Analyst - SFDCResponsibilities include providing administrative and technical support for American Express Global Corporate Payments and Global Business Travel teams. Manage data integrity of key metrics from different data sources in SFDC; and reporting and analytics on key performance indicators of GBT and GCP. Provide Production application support – troubleshoot, replicate changes/issues onto other sandboxes and resolve Salesforce.com usage problems and escalate issues to SFDC Premier Support as required Create Validation Rules, Approval Processes, Page Layouts, User Profiles and other system configurations in accordance with the evolving business requirements of the Sales & Marketing teams Reengineering Internal Process to reduce Case handling time and increase resource optimization SFDC User Management – managing org wide hierarchy in SFDC, creating and deactivating users Preparing design documents, Functional analysis and other related tasks to assist in implementation and support Collaborate daily with colleagues on global team, business end users, company leaders, and project stakeholders Using Data Loader and Import Wizards to migrate data and records into Salesforce.com and also extract data from Salesforce.com mostly using CSVs Host SFDC Champions call to educate the field on SFDC capabilities and new processes in the system, and to identify end users’ needs for better experience Generate SVP and President level scorecard metrics on quarterly basis to promote SFDC utilization across the globe, within American Express, using Reports, Dashboards and MS Tools Audit, uncover and resolve data integrity issues

Designation: System EngineerRole: Production Support Analyst – SFDC AdminClient: Adobe Systems Inc. – San JoseProvided SFDC functional and technical support to the client that involved bug fixes, enhancements, issue resolution and adhoc requests for reporting Provided production support - troubleshoot, replicate changes/issues onto other sandboxes and resolve Salesforce.com end user problems Carried out easy to moderate level code modifications based on the identified bug. Owned the case management process and streamlined the same for better in house experience. Ideated and partnered for implementation of new processes to enhance end user experience. Extensively used Apex Data Loader to carry out mass data updates, uploads and organization wide clean ups. SFDC User Management – creation and deactivation of user profiles and management of organization wide hierarchal changes within SFDC.