Richa Jacob Email & Phone Number

Somerville, Ma, Us

Boston, Massachusetts, United States

- Works with various clinical departments to configure, test and implement Biscom Web Fax application to successfully convert analog fax machines to electronic faxing.- Proposed, created and implemented online trainings in HealthStream for eFax application Go Lives- Analyzes and edits cross training documents, created process improvement work instructions following significant changes to the procedures- Collaborates with developers to ensure high-quality software delivery by developing and executing test plans, cases and scripts - Responsible for supporting multiple in hospital applications by providing technical assistance - Provides after hours on-call support for 5 plus patient critical applications

Boston, Massachusetts, United States

- Collaborated closely with clinicians to create step by step commands and auto text using a speech recognition software, Dragon Medical One in Epic - Documented, analyzed and created business process improvement workflows and performed as an On-The-Job trainer for new hires- Performed testing using Agile Methodology; created test plans according to PALS and PTrack application user requirements; developed test cases and test scenarios and participated in testing to successfully launch the applications- Provided Biscom Web Fax application technical support by working with users via Service Now tickets

Boston, Massachusetts, United States

- Trained clinicians on Dragon Medical One -a complimentary EHR application- Provided Dragon application support by identifying and resolving issues, and facilitating appropriate escalation for timely resolution with management of Service Now tickets.- Developed Dragon support documentation and tip sheets to streamline user support.

Greater Boston Area

- Testing Institute Workstations and peripheral devices, using EPIC software modules.- Executing EPIC test scripts, to ensure printing queues are created and printers are mapped to the correct workstations, and peripheral devices are working as expected.- Viewing, creating, and modifying Excel worksheets.- Viewing and updating device records in Access database.- Logging Service Tickets with Technical Dress Rehearsal Command Center for each testing failure.- Providing Application Coordinators detailed information on each failed workstation, using EPIC modules and Epic test-script outputs, to ensure proper and efficient turnaround times for failure troubleshooting and resolution.- Follow-up and retest assigned issues.- Assist with Epic device readiness activities (e.g. device labeling).- Assist with other tasks as assigned by Technical Dress Rehearsal. - Instructing co-workers and Leading the team

Technopark,Trivandrum

- Involved in writing Test Plan and Test Cases using user requirement specification- Executed test cases and test sets on different Windows and Linux test environments- Used Mantis bug tracker for defects tracking and reporting

Bachelor'S Degree, Electronics And Telecommunication Engineering

Activities and Societies: Reception committee

Education record