Tatva is a management consulting firm based out of Pune, we design customised learning interventions in the space of Leadership Development, Diversity- Inclusion, Women Leadership and Executive Coaching. My primary responsibilities include client acquisition and programme delivery management, client relationship and account management. I support facilitators in the process of designing and delivery which includes customisation, collateral preparation and sustainability of the executed interventions. This role involves team management too.The role enabled me to: Learn stakeholder management Interact with participants and stakeholders to dive deep and surface organisational challenges and needs for learning interventions Apply analytical thinking to create dashboards and trackers to capture participants learning journey and report their learning arch Bring out creativity and fresh thinking to create engaging learning content Sharpen my project management skills  Develop trust- based relationships with consultants and create influence without authority Adapt to change quickly by moving to virtual learning and supporting consultant deliver a seamless learning experience Build my skill for concept selling & bring in business for the organisation Create social media strategy and implement the same through agencies to create online presence for the organisation

Founded by IITans, the company developed a diagnostic tool based on adaptive learning for the students in middle school. My primary role included creating online presence for the organisation by engaging with external stakeholders. This was a start-up firm and typical to the start- up culture we collaborated and delivered projects by donning different roles. The role enabled me to: Learn flexibility and adaptability as a cornerstone attitude  Manage a large workforce of freelance writers to deliver projects Sharpen negotiation and persuasion skills to hire international and IIT grads as interns Develop a feedback process to gather and process first hand data from clients/ parents to improve services/products

A USA based recruitment consulting firm which provided human resource solutions to clients in IT and ITES sector, my role focussed on managing the team of recruitment specialists and sales to deliver the client requirements. The role enabled me to: Develop analytical thinking, decision making, team handling and relationship building skills Experience working with international clients Set up process and procedures for seamless operations Learn the project management skill

Managed the Nodal desk for the region with a team of executives to ensure customer retention through complaint resolutions. The role required root cause analysis to ensure downtrend in complaints and trainings of the first line customer services team. The business excellence role focussed on coordinating Six Sigma projects for the region, conducting quality audits, C-Sat surveys and working on special projects headed by the Region CEO or HeadquartersThe role enabled me to: Work on a project related to cost optimization done by finance team as a part of EBIDTA + movement alongside the BU’s and Function heads Lead a special project on reducing the billing adjustments and waivers given to postpaid customer for service non compliances, achieved a remarkable saving of Rs. 30 lakhs annually.  Handle escalation desk specially created on the directives of COO to ensure resolution of all escalated technical and non-technical complaints in a SLA of 2 days Get recognised and awarded for my performance thrice in the tenure of working with Tata Teleservices for achieving maximum number of promising practices publications with zero deletion and 100% score achievement in consecutive three months for process audits

An out bound call centre service for Reliance Infocomm, I managed a team of 45 tele-calling executives, the role included handling the account end to end in terms of allocation of work, tracking monthly production, MIS management and billing management. I also had an additional responsibility of training the new tele-callers on voice, accent and skills for calling. The role enabled me to: Have my first team leading experience and develop leadership skills Get recognised and awarded for my performance as a team leader of the best performing team consecutively for 4 months Receive 2 promotions within a span of 6 months

My primary role was to counsel the walk-in inquiries and converting them into prospective students. Maintaining records of the student on rolls. Taking sessions of MS- Office and Internet, Assisting in Billings/ audits and other office management activities.The role enabled me to: Develop interpersonal and persuasion skills Learn office management Organise large events to get desired number of student registrations Participate in brand building initiatives run by the company headquarters Get recognised for a record conversion of 6 inquiries within the first 3 months of the job