Richard Toth Email & Phone Number

Bonn, NRW, DE

Cologne, North Rhine-Westphalia, Germany

Budapest, Hungary

• Provide a Single Point of Contact and Incident Management support to technical incidents for UNICEF employees globally, handle Identity and Access related cases and knowledge management. Key achievements include:
• Investigated SAP process changes, leading to a knowledge article with over 6,500 views (3rd most viewed).
• Authored a three-part knowledge article aiming to eliminate 30-40% of daily incidents through secure password self-management, scheduled for global release.

Budapest, Hungary

Vecsés, Pest, Hungary

• Managed the remote maintenance for supermarkets, petrol stations, and most ATMs in Hungary. Collaborated with software developers and service technicians to resolve client issues reported via diverse channels.
• Was promoted to a five-member team in the second year, dedicated to the company's largest local client, requiring precise and independent work during 24-hour solo shifts.

Miskolc, Borsod-Abaúj-Zemplén, Hungary

Participated in the choreographic and choral performance of the opera piece László Hunyadi.

Budapest, Hungary

Handled customer complaints and provided solutions for lost or damaged luggage. Communicated with other airports to track and return lost items, ensuring customer satisfaction and compensation.

Budapest, Hungary

• Handled customer complaints and provided solutions for lost or damaged luggage. Communicated with other airports to track and return lost items, ensuring customer satisfaction and compensation.
• After finding a case with a spare Ventricular Assist Device controller inside, tracked down the issuing hospital to notify the passenger to prevent a possible emergency.

Bachelor Of Arts - Ba, English And American Studies, Good

Activities and Societies: Swim club

High School Diploma, Commerce And Marketing, Good

Advanced English Final Exam (5)