Rich Baclagan Email & Phone Number

Manila, Ncr, Ph

Manila

William Hill PLC is one of the world’s leading betting and gaming companies, employing over 12,500 people. Its origins are in the UK where it was founded in 1934, and where the company is listed on the London Stock Exchange. With headquarters in London and Leeds it has a national presence of licensed betting offices in Great Britain and Northern Ireland and is one of the country’s leading online betting and gaming services. In 2022, it was acquired by 888 Holdings plc, one of the world’s leading online betting and gaming companies. I work as a full-time reporting analyst under the Workforce Management & Reporting Department of BOSS (Business Operations Shared Services) with following responsibilities:- Owns the reporting cycle: from data mining, validation, maintenance and change management processes.- Creates relevant presentation decks for stakeholders.- Provides data analytics and areas of improvement across various teams under BOSS.

Manila

Company rebranding of William Hill, 888 Holdings and Mr. Green

Encinitas, California, United States

Encinitas, California, United States

NIB Direct was launched in 2019 to provide risk-free marketing services to mass tort firms. Since then, we have experienced explosive growth because of our ability to leverage digital marketing to achieve actionable leads that convert at the highest rate in the industry. As leaders in mass torts and other legal verticals, our objective at NIB Direct is to be an integral and invaluable marketing resource for our legal profession partners.I work as an independent contractor at the CS Direct Team based in the Philippines with following responsibilities:- Oversee the organization's CRM system and provide valuable insights through various reporting mechanisms.- Analyze large data sets, identifying trends and patterns, and providing insights to the management team.- Identify areas of improvement within the CRM and developing solutions to optimize its performance.- Collaborate with Operations, Training & Quality team to ensure that CRM and trackers are functioning effectively and efficiently.- Create and maintain CS Business Review decks for Operations, Training & Quality.

Manila, National Capital Region, Philippines

For over 13 years, Nearsol has served our partners with a dedication to ensure every step of their business growth is fortified with professional guidance and knowledge. We have extensive experience in process management for Captive and Contact Centers, with the best operational and technological resources we eliminate the hassle out of developing and managing a successful nearshore offshore business. We are results-driven and one hundred percent committed not only to fulfill but to surpass our partner’s expectations. Our team is empowered by our core values and lives by the mantra “Always Customer Service”.I had worked as an IT Intern at Nearsol Philippines providing IT support across all departments functioning at the company's site in Manila. In this role, I am continuously learning and adapting to the company's operating cadence, being cognizant to the internal business processes and establishing reputable networks from the bottom-up ranks of the organization. Being detail-oriented, supportive and data-driven IT keeps me motivated to deliver results, and as well as modeling a "servant" style of leadership which I believe, fosters company culture and growth.

Carlsbad, California, United States

Jamiak LLC is a product innovation company with a family of consumer Brands that originate with direct-to-consumer roots. We use proprietary data and analytics to determine strong product marketing fit and validate next step to product innovation.I work as an independent contractor at the CX Team based in the Philippines with following accomplishments:- Designed and established customer service metrics and sales reports for the in-house Customer Experience team.- Implemented trackers to be utilized for agent productivity, operations, training and quality assurance.- Worked with CX Director & CX Operations Manager to facilitate monthly and quarterly business reviews, and sales pitch.- Forecasted sales and call volume; recommended data-driven goals such as sales targets and lead conversions to the management ahead of schedule.- Generated >10,000 product units of monthly average sales from abandoned carts leads.

Associate'S Degree, It Network Security And Systems Administration, 1.75

Activities and Societies: President, MFI Student Council (Batch 37)

High School Diploma, Computer Programming, 92.5%

Activities and Societies: Year 12 Completer Member, Mathematics SocietyGraduated with honors (GPA: 92.5%); successfully completed thesis.

High School Diploma, 93.5%

Activities and Societies: Year 10 Completer Vice President, (Filipino Club); Layout Artist (The Torchkeeper)

Education record

Pursuing to learn at Cisco's educational courses such as I.T. Essentials and CCNA