Serves as the Vice President of Technology and Chief Technology Officer for Hillsborough & Pinellas County’s workforce development board, which helps people find new career opportunities and is focused on the unemployed and hard-to-serve population. • Led IT department transformation, aligning technology strategy with organizational goals, migrating critical systems to the cloud, enhancing scalability, security, and accessibility.• Implemented cutting-edge technologies, keeping the organization at the forefront of advancements while deploying budget-optimized IT solutions, achieving significant cost savings.• Improved user satisfaction and productivity through user-centric IT services while enhancing efficiency via process automation and system integration.• Implemented a robust disaster recovery plan, ensuring 99.99% system availability and strengthened cybersecurity, reducing incidents by 60% through advanced threat detection and regular audits.• Worked with executive leadership to align technology with organizational needs and built and led a high-performing IT team, fostering continuous improvement.

TSG works with business owners and senior leadership, working with them to develop solutions to their business and operational challenges in the areas of Technology, Sales, Workforce Management, Customer Service and Finance. They help develop the processes and standard operation procedures, and key performance indicators that improve operating efficiency and increase profitability, and serves as “Manager for Hire” for small/medium-sized businesses and institutions as Director of IT, VP of Operations, Technical Account Manager and vCIO.

Provide one-to-one Leadership Coaching to MBA students from all over the globe during their Strategic Leadership Workshop portion of their curriculum.

Business Lead supporting teams from multiple stores to provide support and guidance to exceed sales and support objectives, provide solutions briefings to customers around Apple and third-party solutions to best meet customer’s technology needs. Coaching Business Pros and Experts to develop new and existing accounts from no/low spend to active accounts through Apple Business. Provided technical briefing and creates technology roadmaps and budgets for customers use. Served as market team support for topics such as corporate procurement, customer interaction, data reporting/management/interpretation, etc.

Managed all aspects of ZOG’s business and client support functions.

Responsible for IT-related product and service procurement

Responsible for management of IT hardware, software and outsourcing services procurement management, including all contract and pricing negotiations and SOW development and enforcement.