I truly enjoy installing, supporting, and maintaining Point of Sale (POS) systems in the fast-paced and ever-changing Retail Grocery environment. Our office is continuing work to develop and implement the NCR Self Checkout platform for local Independent Grocery Customers. I have the privilege of mentoring teammates in areas that I am proficient in, and learning from those same teammates in areas that I am not. My personal goal is to continually increase my skill-set to better benefit my team, as well as our customer base.

Install, support, and maintain Mid-range systems, (i-series, and p-series) also x-series, blade centers. Install, support, and maintain Storage systems, including DASD, Tape libraries, NAS, SAN, as well as related network switches, directors, FCA, etc. Ensured very high up-time for large customer data centers and smaller individual office locations.LAN and WAN network support in Retail, Banking and DataCenter environments, in ethernet and fiber configurations, utilizing MS Windows, LINUX, OS400, VMWare applications, and CISCO, McDATA, and Brocade switches, directors and devices.Recipient of IBM Means Service Award, for customer satisfaction, as well as Renewals of Maintenance Agreements of larger customers.

Install, support, and maintain POS equipment. Worked to ensure customer satisfaction in all areas of the POS environment. Enjoyed being a key part of a service depatment that worked well together, and maintained a very high cutomer satisfaction level.

Remote Customer service rep for South West Oklahoma area. Install, support, and maintain POS, Desktop, and Printing systems. Started this position as a part-time supplemental, and was recognized for my hard work and dedication, attention to detail, and ability to work well with others as well as Customer Skills. Grew into a full-time position and added responsiblity.

Install, support, and maintain electronic communications equipment in support of Air Traffic control, and HF, VHF, UHF point-to-point operations. Combat Communications group. Supervisory and Team Lead positions. Training and mentoring others.