My role involves building and fostering collaborative and advisory relationships with SME's partners who are engaged in complex education and workforce development programs, ensuring the success of partners' education and workforce development programs. My goal is to help SME's partners achieve local and national workforce pipeline growth goals.* Provide clients with advice, resources, industry contacts, and guidance to deliver optimal results and impact for students' educational and career success.* Work cross-departmentally within the SME organization to devise, recommend, deliver, and support products and services that address key workforce deliverables.* Serve SME's partners as a dedicated central-point of contact for demographic analysis, student engagement, and problem resolution.

Occupational Octaves Piano™ featuring Lee Stockner's Music Box Method™ is a revolutionary language of music that uses colored letters in rhythmically designed boxes instead of traditional musical notation. Occupational Octaves Piano™ started as an 8 book series and professional training program, and is now also delivered via the UnitusTI platform where teachers and students not only have access to the book material, but can track progress and engagement across various competencies. Occupational Octaves opens the door to learning piano for people with disabilities, people working in occupational therapy to regain motor skills, designed to enrich the lives of people with autism and other special needs through music, or for anyone who has always wanted to learn piano but has struggled with reading traditional musical notation.

Led implementation of Willo Labs’ technology solutions at higher-education campuses across North America, built partnerships and established lines of communication with staff, peer teams, clients, and partners. I provided leadership in planning, delivering and reporting on technical implementation progress and milestones, as well as collaborated with key functional teams including Sales, Operations, Engineering, Customer Success and Product Development.* Managed and trained employees* Guided university faculty in setting up content links within their LMS platform via virtual one-on-one and group meetings* Mastered proprietary software and contributed to thought leadership for CRM platform development

As part of an innovative, forward-thinking eCommerce company, I helped to drive growth for cutting-edge brands by managing product backlog, collaborating with key stakeholders, and owning platforms crucial to driving a modern, satisfying customer experience, as well as provide the backdrop for streamlining internal digital workflows.* Collaborated heavily with internal teams, specifically warehouse teams and Shopify listing teams* Managed end-to-end implementation of a warehouse management software system at three multi-million dollar businesses* Developed expertise in all hardware and software applications related to e-commerce fulfillment

Led cross-functional team efforts to expand and sustain a suite of digital products that enable scale, customization and economy. Accomplishments included achieving financial goals for specific course solutions products, leading execution of a product line strategy, as well as pioneering new product models that address the growing need for flexible, low cost digital educational solutions. I conducted research activities to solicit customer feedback about products, managed overall processes and workflows for development of products, defined and executed strategy for a growing product catalog, validated market demand, and prioritized new production efforts.

I managed a fantastic team of account managers, we were the key liaisons in coordinating learning solutions with schools throughout the United States and Canada. My team played the role of lead communicator and strategic planner at Pearson for each school we worked with, managing all internal activities in partnership with our Executive Sales staff, internal production and development teams, Solutions Architects, Consulting Services, Information Technology, and Product Development groups.We worked with C-level school administration and instructors to develop long lasting partnerships and a deep understanding of each school's needs, to craft effective learning solutions; including, but not limited to, technology platforms and integrations, publishing materials such as eBooks and online media, and a broad array of educational services including instructional design, subject matter expertise, data analysis, consulting, tutoring, and much more.

Liaisoned with customers and with Sales staff via phone, webex, and face-to-face meetings, to determine and develop media solutions for Higher Education institutions throughout the entire United States. Led development and production efforts for delivery of educational media solutions.Conducted WebEx presentations for colleges, met in person with colleges’ technical staff to implement and write specifications for custom media products. Was responsible for high-level project management and project tracking of development and production processes for 500+ annual custom media products with extremely tight deadlines. Presented and spoke at educational conferences and National Sales meetings, nation-wide.

Managed media and software needs for Boston-based book publisher. Implemented and managed digital assets for entire company; interfaced with Design, Typesetting, Promotional Design, and Marketing departments, and led development of technical tools including newsletter software, company website, photography and print technologies, and various print and digital media software and hardware.

Coordinated and led internal customer-facing support and training for cutting-edge Documentum and eRoom asset management systems. Collaborated with cross-functional teams in creation of digital products for college textbooks, providing assistance with authoring tools, training, VBA and XSL scripts to isolate content, and leading management of schedules and deadlines associated with technology textbook products including learning management system content deployment and eBook development. Managed large-scale PDF and XML-based eBook production projects for entire College division; including training and managing freelance employees, interns, and off-shore staff.

* Provided customer-facing support and claim management to both internal and external customers and analyzed claim situations to make decisions regarding receipt of insurance benefits* Utilized customer service skills in both verbal and written contexts to communicate claim decisions and policy provisions to claimants, policyholders, internal customers, outside sales offices, and brokers* Performed extensive letter writing and phone work involving both outgoing and incoming calls

* Managed all operational tasks, including inventory control at major railroad yards across the United States* Maintained internal and external customer relations with railroad management, inter-modal marketing companies, and trucking firms* Analyzed and resolved data discrepancies within award winning Command software program

* Performed large-scale project management of diverse farm operations* Trained and supervised employees