Richard B. Email & Phone Number

Estero, Fl, Us

Tampa, Florida, Us

EDI Developer Role: Design and develop EDI documents and the flow of EDI transactions between the EDI platform, Oracle E-business, other internal applications and 100s of trading partners. Non-EDI techniques also used including cXML, XML, and custom .NET.• EDI Platforms and Other Technologies: Cleo Clarify, EBI, AS2, VAN, FTP/SFTPX12 EDI Documents: 810, 812, 824, 850, 852, 855, 856, 860, 864, 875, 880, 894, 940, 945, 997, et al.• EDI Portals: CommerceHub, SPSCommerce, Transcepta, Coupa, Ariba, TrueCommerce, Oracle Business Network. Also Trading Partner specific portals like Target, Walmart, Walgreens, Home Depot, et al.• Utilize .NET, Python, Linux Scripting to automate and create robust processes focused on error-handling, monitoring, and alerting.• Identify technical and process gaps, opportunities, and recommend solutions.• Collaborate with business units, vendors and technical staff to achieve business results.• Cleo Clarify Dashboards.• Created complex business processes within Cleo Clarify pipeline to capture certain document data to MS SQL.• Assist in stabilization of EDI landscape• Assist training new EDI developersIntegration Developer Role (Boomi):• Create processes in Boomi Integration using objects and connectors. For example, http client (oauth2 using Bearer Token, basic), web services server listeners (endpoints), database (Oracle and MSSql), Mail (o365), FTP/SFTP, and disk. Maps, try/catch, Exceptions, Branches, Document Cache, Notify, Message, Set Properties, Process Call, et al.• Experience installing and configuring Atoms; troubleshooting logs, configuring Atom security, enabling shared web server for web services, and package deployment..Key Projects:• Magento Integration (Boomi/SQL/EDI)• Fedex Integration (Boomi)• Medallia Integration (Boomi)• Salesforce Cloud (Boomi)Boomi Certifications:• Professional Developer • Professional Flow Developer • Associate EDI for X12 • Development and Application Architecture

Fort Myers, Fl, Us

I transitioned to the Integration team to focus on consolidating several EDI systems to Tibco BusinessWorks 5. My role was to develop new integrations in Tibco 5 while supporting existing integrations developed in SSIS, SAP Data Services, and MS SQL. My secondary goal was to migrate SSIS, SAP Data Services, and MS SQL "integrations" to Tibco.Key Projects and Accomplishments: • Point of contact for the Data Modernization project (MapR – recently acquired by HP)• Point of contact for Ceridian Dayforce Project• Created Ceridian Dayforce interfaces using Tibco (4) and SQL Integration Services (21)• Performed all BI development for Ceridian Dayforce Project (SQL and SSIS)• As part of Ceridian project, developed complex logic to identify valid and invalid time punch scenarios that an associate may enter. This solved a key requirement by the payroll team• Quickly ramped up on Tibco 5 without any formal training and delivered new Tibco interfaces for Ceridian Dayforce and other smaller projects• Assisted BI Team with advanced support as needed

Fort Myers, Fl, Us

SSRS Report Developer and Admin Role - Key Projects and Accomplishments: • Principle SSRS Admin and Developer• SSRS and integration with custom .NET applications, including Sharepoint• Reduced SSRS report execution failures from 60% to 0%• Migrated three landscapes of RS2000, RS2005, and RS2008 to a single RS2008R2 platform while reducing SSRS reports from 2000+ to less than 40 and increasing usage from < 200 hits/day average to > 15,000/day• Moved from time-based report scheduling to event-triggered scheduling with proactive alerting• Reduced on-call support calls from once a week to less than once a quarter through SSIS package stabilization• Implemented a SSIS configuration framework to reduce change release failures due to hard-coded connection strings or file-based configurations• Simplified security team tickets by implementing group-based security model and folder structure for reporting.SAP Business Objects Report Developer and Admin Role - Key Projects and Accomplishments: • Principle Business Objects Enterprise Admin and Developer• Stabilized eCommerce universe and then proposed migration to new datamart.• Upgraded SAP Xcelsius dashboards to Dashboards• Architect and technical consultant for all Business Objects upgrades• Lead developer and technical lead for all SAP Business Objects 3.11 and 4.0 development using Web Intelligence, Universe Designer/UDT, IDT, Business View Manager, Qaaws, Xcelsius/Dashboards, Crystal Reports/Crystal Enterprise, CMC, Infoview/BI Launchpad• SWAT Member tasked with Business Objects 4.0 stabilization reporting directly to CIO

Fort Myers, Fl, Us

SME for a variety of reporting content or applications including, but not limited to, Business Objects (Crystal Reports, Web Intelligence, Universe, Admin), SSRS, SAP Data Services, SSIS, SQL Database Development, KPI Store Reporting, “DWH” Environment, BI Dev owned reports on Chsonline and BOSS, Orchestrator BI Group jobs, and downstream sales interfaces. I am currently involved in the Data Modernization, Ceridian, and other Key Projects. Team Lead Role - Key Projects and Accomplishments: • Led and mentored team of 2-3 developers/analysts• Responsible for all day-to-day work and resource allocation for Microsoft BI and SAP Business Objects development team, including management of contractors at times• Developed and implemented BI strategy and roadmap• Implemented standard BI process from induction through release; Adopted QA as key component in the process (using Quality Center/ALM)• Citrix Project Lead “Ambassador” representing BI and Application development teams • Great Place to Work Two-Way Communication Team Lead• Integrated ZenDesk into the EIM process• Created Google Site for EIM team that was templated and used for other teams. • Reduced on-call work from a daily rate of 1-3 high Sev calls to a rare occurrence• Created inventory of reports and high level diagram of BI interfaces• Created inventory of data load/report run book• Conceived and architected the idea of an enterprise unified data model which is now the current data modernization project, for which I am a project team member

Fort Myers, Fl, Us

Database and ETL Developer Role - Key Projects and Accomplishments: • SME – SSIS, SAP Data Services, and BI Development Integration (Excluding most SAP BW)• Created and/or maintain 30+ active SSIS packages• Created 6 SAP Data Services active jobs• Project Lead – SAP Data Services Implementation and subsequent upgrades• Lead architect and database developer – International Expansion project• Lead developer - HANA POSDM / Sales Audit Replacement Project. Architected model for data extraction from HANA to all feeds to downstream SQL-based systems• Assisted moving content from SQL data stores to SAP BW• Stabilized and supported a business critical “Planning-In-Excel” spreadsheet sourced by SSAS and SQL• Performed all development for integration of new (but now defunct) Boston Proper brand into existing Chico’s reporting landscape• Identified, architected and implemented most stabilization solutions for 2014-2015 Stabilization project• Continuously sought out stabilization opportunities and implemented improvements• Training – Tibco 6.5 Development

Fort Myers, Fl, Us

Manage hundreds of Microsoft SQL Server production and non-production databases with tasks such as installations, enhancing database or query performance, perform backup and restores, security administration, and manage replication, log shipping, DTS/SSIS, creating SSRS reports, SQL Agent schedules, clustering and failover, tasks for PCI and Sox compliance, change implementation, and data remediation. Provide 24x7x365 on-call support. This was a contract-to-hire position.Key projects: • Red-gate Backup application upgrade over 100’s of SQL Servers (2000-2008)• Stabilization of Time and Attendance process (SSIS) that was failing every weeko Process did not fail in the two years after it was stabilizedo Worked directly with Payroll team as part of gaining their confidence in the improved process.• Created SQL Server install checklists for certifying and standardizing installations• Managed Microsoft Operations Manager database components and integration with DTS and SSIS• Performed a Six Sigma-based project to review BI tool and process review. Recommendation was moving to an self-service BI methodology with single source / single version of truth goal. Result: Business Objects was launched.

SQL Server DBA and SQA engineerKey Roles, Projects or Accomplishments: • Specialized in testing low-level end-to-end two-way data flow processes• Created and executed manual and automated test scripts• Assumed role of Acting QA Director• Responsible for final sign off on all changes to production environment• Oversight and control of the SDLC process• Managed offshore team of QA testers• QA lead within team engaged with private label product implementation (Verizon)• Responsible for standard SQL DBA tasks for QA environmentsProvided 24x7x365 support for a robust and immense SQL Server 2000 production environment. This environment represented the sole source of revenue for the company. I was entrusted with, along with 4 other people, direct system administrator access to the production environment. Advanced SQL features such as replication, log shipping, and performance tuning were used heavily. Message Queuing (MSMQ) was used heavily for high-volume, batch processing of messages against the backend databases. Created and optimized queries for use in terabyte size databases.Key Roles, Projects or Accomplishments: • Primary role was SQL Server database administrator• Project lead for IBM engagement to document and map system processes to business processes• Reduced DBA team rework by using Six Sigma methods to identify 80% of common work of which 60% was preventable with systemic or application enhancements, which were implementedSoftware development including applications written in C# .NET Web, C# Console applications, and vbscript applets.

In addition to responsibilities of Knowledge Base Developer and Engineer, I was also tasked with owning every aspect of content and content system operation and development with the goal of exceeding customer expectations, reducing call time, eliminating calls, first call resolution, and customer satisfaction. Developed creative and innovative methods for proactive and relevant content delivery including providing all customers relevant intuitive and accurate content at the right time with minimal clicks and time. Team lead for knowledge base developers and software development lead for team of programmers. Selected by management to head several key call center projects, which included review and selection of vendor solutions used for each project. Considered part of the core group of key employee’s at Sony’s global call center.Key projects:• Architected new global content and content workflow system from concept to implementation. • Technical Project Lead – SupportSoft Enterprise Project, Aveo Enterprise Project, Kana Knowledge Base.• Identified opportunities to reduce cost using programmatic solutions & process improvements. • Seamlessly integrated Microsoft’s knowledge base articles into Sony’s US and Europe knowledge base result sets while maintaining security and context. o Received Kudos from Microsoft and Kana for conceiving and implementing a solution that was deemed impossible.• Implemented a single authoring and single source process for internal & web content.• Mapped product information process flow from conception in Japan to availability in Fort Myers.• Architected and created Reference Library system which became the primary support portal to access any support information for a product.• Significantly improved relationship between representatives & support teams.All development was performed using C#, Visual Basic, JavaScript, script, proprietary vendor languages, and T-SQL. All process improvement utilized Six Sigma methodology.

Responsible for leading a team of approximately 12 knowledge base developers that were tasked for finding and disseminating knowledge developers to support personnel and Sony customers. Performed all application development (ASP, VB.Net, C#, VBScript, JavaScript, SQL Server Development) and systems integration for all call center systems. Also responsible for configuration of all on-site IIS web servers, MS SQL Servers, and the reporting environment (SSRS). Key projects or accomplishments:• Wrote and implemented technical style and standards guide for global knowledge base content• Created and controlled all knowledge base processes.• Created the knowledge base training curriculum and trained all call center employees.• Ported eight Microsoft Access databases to SQL Server 2000 with ASP Web Application front-ends. • Streamlined team queuing processes by cross training and matching subject matter expert to content.o Eliminated 1000+ queue in two weeks using this methodology (and maintained it)• Created global content management workflow system for efficiently and intelligently funneling information to the knowledge base team. • Resolved CRM Knowledge base integration issue preventing release of significant Knowledge base upgrade.• Project lead for implementation of major knowledge base upgrade• Led Six Sigma Project that attained a verified 590K/year in the VAIO division alone. • Performed all first or second round interviews for all knowledge developers and recommended top candidates to hire to management.

Internship primary responsibility was to assist with technical implementation of a new project management system, including training and support of users. Secondary responsibilities included automation of processes using Visual Basic, creating story board training modules, and writing reports.Recognition: Earned the Bull “on the spot” award for service above and beyond.

Bachelor Of Science, Management With Concentrations In Music And Computer Science

Diploma, Senior Concentration - Computer Programming