Rich Calkins Email and Phone Number
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Instructional Design Manager experienced in building training development teams and aligning competencies and resources to meet the learning needs of the business.Extensive experience managing the development of product, software, and soft skills related training curriculum for diverse audiences.Successful in building strong functional relationships across the organization to facilitate the acquisition of information and resources needed to develop training initiatives.Heavily invested in the use of new and emerging technologies in the development and facilitation of both synchronous and asynchronous learning events.Specialties: SCORM, ADDIE, SDLC, WebEx, Lectura, Captivate, Camtasia, QuestionMark, Information Mapping,
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Video Product Integration Manager, Field OperationsCox Communications Jan 2022 - PresentAtlanta, Georgia, United States• Managed cross functional teams in Atlanta and market Field Ops to trial and launch new video products and features to customers across the Cox footprint.• Engaged with the Product Management, internal resources, and boundary partners to communicate changes to processes, M&Ps, and other operational procedures. -
Field Operations Implementation ManagerCox Communications Mar 2020 - Dec 2021Atlanta Metropolitan Area• Collaborated with product owners to document and maintain installation and troubleshooting process flows in iGrafx for Cox Residential and Cox business products.• Produced and distributed impactful communications to Residential and Cox Business technicians.
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Program Manager, Product And Marketing TrainingCox Communications Jan 2015 - Feb 2020Atlanta Metropolitan Area• Managed internal resources, boundary partners, and external vendors to produce and distribute training for Residential and Cox Business product launches.• Worked with Sr. Directors and VPs to create a Product Development and Management curriculum for new and existing product managers.
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Curriculum Program Manager, Wireless InitiativesCox Communications Jan 2009 - Dec 2014Atlanta, GaHired and managed an exceptional team of instructional designers responsible for creating high quality courseware covering Products and Services, Operational Procedures, Billing, and Device Support for the launch of Cox Communications new wireless products and services.Managed the acquisition and analysis of all wireless related source content provided by the Marketing, Product Development, Customer Equipment, Operations, and IT business partners by building effective working relationships with key stakeholders in each identified line of business.Oversaw the design and development of all wireless specific training objectives with a focus on quality deliverables and strict adherence to established timelines that satisfy the needs of our customers in the field.Created and executed a thorough implementation strategy to address the complex needs of the field organizations responsible for training hundreds of retail and inbound staff in various roles within the organization.Developed and deployed a courseware reporting structure to assist in quantifying development and delivery expenditures related to new and ongoing training events.
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Sr. Manager Instructional Systems DevelopmentGdatp Feb 2007 - Dec 2008Charlotte, NcManaged an instructional development team charged with the creation of all in house training deliverables related to software systems, compliance procedures, and new hire onboarding. Worked with various stakeholders within the business to create mutually agreed upon standards for training development timeframes, operating procedures, delivery strategies, courseware maintenance, and reporting.Developed the requirements for, and managed the selection and implementation of a new Learning Management System that tracks and records all learning events satisfying various internal and government audit regulations.Managed the development and implementation of SCORM compliant e-learning courses and templates with full audio and video capabilities using Lectura and Captivate.Managed the production and acquisition of leadership and organizational development courses in conjunction with stakeholders across all levels of the organization. -
Sales Training Program ManagerEarthlink Sep 2004 - Sep 2006Atlanta, GaFostered instructional designer’s career development emphasizing adherence to the ADDIE model, with particular attention paid to analysis; the importance of copy editing using Microsoft’s Manual of Style; and best practices in managing stakeholder expectations. Increased individual competencies in various software tools such as Dreamweaver, Fireworks, Lectura, Captivate, and Information Mapping; providing our stakeholders with a variety of possible solutions to their training needs. Managed the development of SCORM compliant new hire Customer Service and Technical Support curriculum consisting of e-learning and instructor led courseware delivered via WebEx for domestic and international call center staff. Using the ADDIE model, managed instructional development projects for new products and services with the stated goals of increasing our call center Sales staff’s Gross Close Rate (GCR) by 5% per quarter, and improving the quality of the customer experience. -
Instructional Design Project ManagerEarthlink Aug 2002 - Sep 2004Atlanta, GaUsing a blended curriculum of e-learning, and instructor led training, created instructional materials for new product launches for call center staff in domestic and international call centers located in the Republic of the Philippines, Jamaica, and India.Created performance support tools for call center staff in support of quality control standards implemented during high impact outsourcing initiatives.
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Training Delivery SpecialistEarthlink Nov 2000 - Aug 2002Atlanta, GaDelivered new hire training for customer service and technical support staff for our DSL, VoIP, and Cable Internet products at various domestic call centers. Conducted training on call management techniques, including problem solving and listening skills, for customer retention initiatives with a goal of keeping churn below 3% per quarter.
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Parachute RiggerUs Army Jun 1992 - Jul 1995Fort Bragg, NcUS ARMY, E-43 years Active Duty, Honorably DischargedSpecialized in the rigging of personnel and cargo parachuting equipment for airborne training exercises. (612th QM CO, Ft. Bragg, NC)Assisted in the acquisition of data used to develop training manuals for cargo air drop operations. (TEXCOM, Pope AFB, NC)
Rich Calkins Skills
Rich Calkins Education Details
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Instructional Design -
Information Technology -
General Studies
Frequently Asked Questions about Rich Calkins
What company does Rich Calkins work for?
Rich Calkins works for Cox Communications
What is Rich Calkins's role at the current company?
Rich Calkins's current role is Over 20 years as a key stakeholder in product integration and change management initiatives..
What is Rich Calkins's email address?
Rich Calkins's email address is ri****@****ins.net
What is Rich Calkins's direct phone number?
Rich Calkins's direct phone number is +180469*****
What schools did Rich Calkins attend?
Rich Calkins attended The University Of Georgia, American Intercontinental University, Daytona Beach Community College.
What are some of Rich Calkins's interests?
Rich Calkins has interest in Cooking, Photography, Landscaping, Mountain Biking, Woodworking.
What skills is Rich Calkins known for?
Rich Calkins has skills like Training And Development, Curriculum Development, Instructional Design, Curriculum Design, Instructional Technology, Instructional Writing, Blended Learning, Training Delivery, Complaince Training, Technical Training, Sales Skills Training, Online Training.
Who are Rich Calkins's colleagues?
Rich Calkins's colleagues are Gustavo Rico, Vanessa T., Pierre Nunez, Shalita Gibson, Gilbert Moreno, Jennifer Hastings, Portia Holley.
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