Richard Campos

Richard Campos Email and Phone Number

Senior Customer Success Manager, T-Mobile for Government @ T-Mobile
Cortlandt Manor, NY, US
Richard Campos's Location
Cortlandt Manor, New York, United States, United States
Richard Campos's Contact Details
About Richard Campos

Customer Experience Senior Manager delivering value at all stages of the customer journey. Proactive customer champion with a passion for solving problems and connecting customers to growth through actionable insights and planned outcomes. Trusted advisor building relationships through deep curiosity, empathy and collaboration.Passion for targeted AI application in the business, providing 10X value in speed through fast, intuitive workflows.What colleagues and managers have said: sets high bar for partnership success, strong business acumen, good sensing of where the business is going. Quick learner. People look to him for advice on how to get things done. Has been affectionately called Mr Miyagi / Obi-wan as a process improvement coach.Posts and opinions are my own.

Richard Campos's Current Company Details
T-Mobile

T-Mobile

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Senior Customer Success Manager, T-Mobile for Government
Cortlandt Manor, NY, US
Website:
tmobile.com
Employees:
90699
Richard Campos Work Experience Details
  • T-Mobile
    Senior Customer Success Manager, T-Mobile For Government
    T-Mobile
    Cortlandt Manor, Ny, Us
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  • T-Mobile
    Senior Customer Experience Manager, T-Mobile For Business
    T-Mobile Nov 2019 - Present
    New York City Metropolitan Area
    Driving lifecycle service excellence delivery to Fortune 100 companies partnered with T-mobile for Business, and public sector organizations partnered with T-Mobile for Government. Offerings in IoT (Internet of Things) and core wireless services for verticals in Government and Public Sector, Transportation, Tech and Media. Partnered with premier brands and organizations including Amazon, NYC Department of Transportation, Walmart, Curb Mobility, JC Decaux, SolarEdge.
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  • Insight Creations
    Founder
    Insight Creations May 2019 - Present
    New York City Metropolitan Area
    At the intersection of people and technology with life enhancing digital assistants and responsible AI. Home of mobile-based assistants Passplot, for analytics professionals, and Fortuna, for personal asset management.
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  • Medtronic
    Value Based Healthcare Partnerships- Manager Process Optimization
    Medtronic May 2016 - Jun 2019
    Minneapolis, Minnesota
    Operational Excellence lead managing and supporting onsite contracted solutions for top US regionally ranked health systems. Fostered strong stakeholder relationships at all levels. Engagements resulted in +$250k increased service revenue, and +$500k-$1M identified opportunities in supply chain simplification, patient length of stay, and same day discharge improvements. Knowledge transfer and coach to managed services contracts (Cleveland, USA and Colombia, LatAm). Served as Medtronic volunteer to All Hands and Hearts disaster relief in Puerto Rico.
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  • Stryker
    Senior/Principal Engineer - Clinical, Quality, Regulatory
    Stryker Sep 2012 - May 2016
    Mahwah Nj
    Designed and implemented a Process Excellence program for the $1B Joint Reconstructive division, training, coaching and mentoring 22 green belt projects in sales, marketing, finance, HR, distribution, manufacturing, and supplier quality. Program ROI 2.5x turning $1.2M (Year1) and $2M (Year2). Kaizen facilitator for the MAKO robotics commercialization team. Selected volunteer for Stryker's corporate medical mission to Bolivia with Operation Smile.
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  • Stryker
    Senior Engineer Product Surveillance
    Stryker Sep 2009 - Sep 2012
    Mahwah, Nj
    Stryker Hip and Knee Product Experience Investigator saving 500 minutes/$25k lost operating room time through CAPA partial knee instrumentation redesign project. Kaizen facilitator for event that doubled complaint handling capacity for the Reconstructive division. Developed and launched a divisional quality standard for complaint trending to 3 Stryker sites in US and Ireland, honored with 2011 President's Award.
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  • Nxp Semiconductors
    Manager Of Reliability And Failure Analysis
    Nxp Semiconductors Jul 2004 - Jun 2009
    Fishkill, Ny
    Strong people development manager for 30 cumulative employees delivering integrated test services within the Philips/NXP Semiconductors Fishkill 200mm manufacturing plant. Led successful team transformation to ISO/TS16949 automotive audit standards. Delivered $6.5M savings over 2 years through black belt and coached green belt projects focused on business critical process capability improvements.
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Richard Campos Skills

Six Sigma Design Of Experiments Process Improvement Lean Manufacturing Cross Functional Team Leadership Continuous Improvement Dmaic Medical Devices Iso Failure Analysis Root Cause Analysis Spc Reliability Engineering Validation Fmea Testing 5s Quality System Lean Transformation Statistics Design Control R&d Situational Leadership Black Belt Iso 14971 Engineering Minitab Value Stream Mapping Process Engineering Program Management Quality Control Fda Manufacturing Engineering Quality Management Capa Design For Manufacturing Influence At All Levels Influence Without Authority Reliability Test Operational Excellence Supplier Quality Green Belt Process Simulation Gage R&r Engineering Management Process Capability Ts16949 Business Process Improvement Iso Standards Statistical Process Control

Richard Campos Education Details

Frequently Asked Questions about Richard Campos

What company does Richard Campos work for?

Richard Campos works for T-Mobile

What is Richard Campos's role at the current company?

Richard Campos's current role is Senior Customer Success Manager, T-Mobile for Government.

What is Richard Campos's email address?

Richard Campos's email address is ri****@****ile.com

What is Richard Campos's direct phone number?

Richard Campos's direct phone number is (269) 385*****

What schools did Richard Campos attend?

Richard Campos attended Columbia Engineering.

What skills is Richard Campos known for?

Richard Campos has skills like Six Sigma, Design Of Experiments, Process Improvement, Lean Manufacturing, Cross Functional Team Leadership, Continuous Improvement, Dmaic, Medical Devices, Iso, Failure Analysis, Root Cause Analysis, Spc.

Who are Richard Campos's colleagues?

Richard Campos's colleagues are Tony Mcleod, Ahmad Leong, Brady Sam, Jessica Pearson, Jatinkumar Patel, Rachel Harsh, Hakeem Chavours.

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