Senior It Director Of Support & Service Management
Open Door Care Network
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Rich Cefola Email & Phone Number
Senior IT Director of Support & Service Management
at
Open Door Care Network
1 work email found
@odfmc.org
4 phones found area 845 and 201
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior IT Director of Support & Service Management
Location
Tomkins Cove, New York, United States
Company size
Who is Rich Cefola? Overview
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Quick answer
Rich Cefola is listed as Senior IT Director of Support & Service Management at Open Door Care Network, a with 364 employees, based in Tomkins Cove, New York, United States. AeroLeads shows a work email signal at odfmc.org, phone signal with area code 845, 201, and a matched LinkedIn profile for Rich Cefola.
Rich Cefola previously worked as Senior IT Director of Support and Service Management at Open Door Care Network and Director of End User Computing at Open Door Family Medical Center. Rich Cefola holds B.S., Business Administration from St. Thomas Aquinas College.
Company email context
Email format at Open Door Care Network
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{first_initial}{last}@odfmc.org
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AeroLeads found 1 current-domain work email signal for Rich Cefola. Compare company email patterns before reaching out.
Profile bio
About Rich Cefola
IT Support Director offering 25 years of progressive experience managing different facets of IT Services groups with a proven success rate in solving problems, tackling new responsibilities and a commitment to professionalism. Highly effective in partnering with managers to influence employees towards achievement of organizational goals and development. Known as a flexible decision-maker with excellent inter-personal, analytical and communication skills. Specialties: Service Management Technologies | Help Desk Management | Vendor ManagementITIL (Foundation) | Budget Management | Process Standardization | Procedure DevelopmentTeam Management | IT/Business Relations | Disaster Recovery | Systems Administration
Listed skills include Vendor Management, Disaster Recovery, Sdlc, It Strategy, and 17 others.
Current workplace
Rich Cefola's current company
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Open Door Care Network
9 roles · 39 years
Rich Cefola work experience
A career timeline built from the work history available for this profile.
Senior It Director Of Support And Service Management
Director Of End User Computing
Desktop Support Manager
Dec 2014 - Mar 2019
It Manager - Help Desk, Desktop Support, Security Administration
Managed Help Desk and Desktop support technicians responsible for 1st and 2nd level technical support as well as Windows and mainframe security administration. Managed 15-20 staff members, including staff scheduling, development plans, evaluations and coaching. Team supported onsite users (2500), field users (1000) and multiple office locations, nationwide, providing support of workstations, monitors, mobile device and various specialized technologies and applications. Developed strong vendor partnerships, in both sales and support, to ensure the reliable, cost effective delivery of services. Collaborated with compliance department to implement various security policies, procedures, and controls for SOX, HIPAA, and PII compliance.
2007 - 2014
~7 yrs
It Manager - Distributed Systems
Managed team of Windows and Unix Server technicians and engineers providing operational and engineering support for growing server environment. Led staff for all support functions including project management, process, documentation, and training. Oversaw system administration, project implementation, and beginning stages of virtualization initiatives. Responsible for budgeting, pricing and purchasing of company servers, parts from a wide range of vendors, including Compaq, HP, IBM.
2004 - 2007
~3 yrs
Systems Engineer
Systems administrator, engineer, and team leader for building and maintaining growing server environment and for major IT infrastructure projects. Part of a team that administered and supported entire Windows NT/2000/2003, MS Exchange, MS Office, Anti-virus products. Ensured currency of software patches, security updates and Anti-virus signature files on all Windows NT/2000/2003 servers. Top level support for workstation hardware operating systems and network problems. Developed installation procedures, documentation and checklists. Key contributor to Data Center relocation from Pearl River, NY to Jersey City, NJ consisting of over 200 servers.
1997 - 2004
~7 yrs
Help Desk Analyst
Delivered technical support of products, services and of related software to ISO internal employees and external customers. Provided accurate, timely and high quality customer focused technical assistance via phone, email and ticket system.
1991 - 1997
~6 yrs
Production Specialist Senior
Responsible for the processing printing and distribution invoices for insurance manuals and forms. Coordinated Insurance business units major accounts budget and processed information into the online budget system. Took customer orders, problems and questions for distribution of ISO manuals and circulars. Worked with vendor representatives on the printing and inventory control of ISO manuals.
1988 - 1991
~3 yrs
3 education records
Rich Cefola education
B.S., Business Administration
A.A.S., Business Administration
Education record
North Rockland High School
FAQ
Frequently asked questions about Rich Cefola
Quick answers generated from the profile data available on this page.
What company does Rich Cefola work for?
Rich Cefola works for Open Door Care Network.
What is Rich Cefola's role at Open Door Care Network?
Rich Cefola is listed as Senior IT Director of Support & Service Management at Open Door Care Network.
What is Rich Cefola's email address?
AeroLeads has found 1 work email signal at @odfmc.org for Rich Cefola at Open Door Care Network.
What is Rich Cefola's phone number?
AeroLeads has found 4 phone signal(s) with area code 845, 201 for Rich Cefola at Open Door Care Network.
Where is Rich Cefola based?
Rich Cefola is based in Tomkins Cove, New York, United States while working with Open Door Care Network.
What companies has Rich Cefola worked for?
Rich Cefola has worked for Open Door Care Network, Open Door Family Medical Center, Open Door Family Medical Centers, and Iso.
How can I contact Rich Cefola?
You can use AeroLeads to view verified contact signals for Rich Cefola at Open Door Care Network, including work email, phone, and LinkedIn data when available.
What schools did Rich Cefola attend?
Rich Cefola holds B.S., Business Administration from St. Thomas Aquinas College.
What skills is Rich Cefola known for?
Rich Cefola is listed with skills including Vendor Management, Disaster Recovery, Sdlc, It Strategy, Itil, Business Analysis, It Management, and Data Center.
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