Richard Chapman Email & Phone Number

Cleveland, OH, US

Newton, NC, US

Green Bay, Wisconsin, US

I led retail and medical operations with full P&L responsibilities, ensuring financial integrity. Managed budgets, devised regional business plans, and optimized resource allocation. Collaborated with C-suite for efficient initiatives and executed sales strategies. Directed a team of 9 Regional Managers, 200 Doctors of Optometry, and 1,000 associates.

Led overall operations and managed P&L, ensuring optimal financial performance and accountability. Established performance metrics, operating goals, and implemented productivity enhancements, consistently boosting sales, profit margins, consumer traffic, market share, and guest satisfaction. Provided leadership to a team of 4 direct reports and 120.

San Antonio, TX, US

As the Regional Vice President at Visionworks of America, INC. (San Antonio, TX) from 2016 to 2018, I oversaw 740 stores and offices across the US. I managed strategic planning, budgeting, talent development, training, merchandise, marketing execution, sublease oversight, shrink, and labor for the region, ensuring operational excellence. Collaborating with.

Hudson, OH, US

• Orchestrated strategic objective of "growth" by facilitating the development, execution and opening of 303 new stores, 34 downsizes and 244 remodels including design, layout, construction, procurement, fixturing.
• Managed fixed-asset (fixtures, signs) and lease-hold (building) capital expenditures associated with strategic new store and remodel growth plan.
• Managed expense and capital budget annually, including utility management, repair and service programs, preventative maintenance, and unplanned store improvements for 850 stores.
• Reduced new store and remodel capital spend through value engineering the new build program, RFP’s, and contract negotiations with vendors.
• Saved pre-opening spend for new and remodeled stores including labor, T&E, housekeeping, trash, utilities, job fair, storage containers, banner package, office supplies, security, and IT installation.
• Saved by managing vendor contracts for the construction, facility and fixture divisions. Bid 53 events savings 18.5%.

Hudson, OH, US

• Directed store operations for 810 stores including labor, controllable expense, processes, training, inventory, supplies, shrink, and custom businesses, with a labor budget. Managed 3 direct reports and a total staff.
• Managed labor budget to below plan 2 consecutive years by creating processes that drive continuous improvement.
• Liaison between field and corporate office evaluating and controlling roll out of corporate initiatives including IT, merchandising, plan-o-gramming, and seasonal transitions ensuring smooth operations.
• Directed POS roll outs and enhancement programs for field teams, in partnership with the IT department.
• Managed field communications and held cross-functional departments accountable to ensure that communication was valid and achievable.

Hudson, OH, US

• Developed effective communications, operations policies, and workload standards for stores company-wide that improved productivity and permitted the reallocation of store payroll to customer service.
• Executive sponsor who led the implementation of an automated labor-scheduling system, including vendor proposal evaluations.
• Designed field training initiatives including customer service, receiving and merchandising product, productivity improvement, and process improvement positively effecting the customer experience.

Hudson, OH, US

• Directed operations for sales district, including merchandising, profit and loss oversight, quality assurance, and implementing strategic corporate initiatives.
• Drove year over year same store sales increases for 4 consecutive years.
• Recognized as District Manager of the Year for controllable profit contribution in 2004.
• Trained all newly hired district managers.

High end specialty retailer of home décor and housewares with 150 stores in the US.