Rich Clayton

Rich Clayton Email and Phone Number

Vice President Design & UX @ Hilton | Building a Customer-Centric Design Culture
Rich Clayton's Location
Memphis, Tennessee, United States, United States
Rich Clayton's Contact Details
About Rich Clayton

As the Vice President of Experience Design at Hilton, I am responsible for the creative strategy, optimization, and accessibility of our consumer and team member websites, mobile sites, and apps. I lead a cross-functional team of over 100 talented professionals who collaborate, innovate, and test solutions that align with Hilton's strategic priorities and enhance our brand reputation.With more than 20 years of experience in web and mobile design, usability, and online customer experience, I have a proven track record of building and leading high-performing user experience teams that deliver results. I have also established an internal digital creative agency that saves approximately $2M annually, and won the IHAF In-House Agency of the Year award in 2016. My passion is to create user-centered digital products and services that delight our customers and empower our team members.

Rich Clayton's Current Company Details

Vice President Design & UX @ Hilton | Building a Customer-Centric Design Culture
Rich Clayton Work Experience Details
  • Hilton
    Vice President, Digital User Experience & Design
    Hilton Feb 2016 - Jun 2024
    Mclean, Va, Us
    Responsible for creative strategy, optimization, and accessibility for consumer and team member websites, mobile sites, and apps. Cultivate a customer–centric design culture that emphasizes collaboration, professional growth, and a test–and–learn mindset — all in the service of achieving Hilton’s strategic priorities.Serves as a subject matter expert and point–of–contact for senior leaders across Hilton.Lead a cross–functional team of 100+ UI designers, UX designers, content designers, digital optimization specialists, researchers, accessibility analysts, and creative operations leaders made–up of full–time employees and contractors in the US and UK. Manage a $19.6M budget.
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  • Hilton
    Senior Director, Digital Experience
    Hilton Mar 2011 - Feb 2016
    Mclean, Va, Us
    Developed the plan to form Hilton’s digital optimization strategy and team. Established an internal digital creative agency for Hilton saving approximately $2M annually. Named IHAF’s In–House Agency of the Year (2016). Led UX effort for Digital Key and overall improvements for Hilton’s top rated iOS and Android apps. Grew staff to 63. Managed a $4.5M budget
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  • Hilton
    Hilton: Director, Website Experience
    Hilton Apr 2006 - Feb 2011
    Mclean, Va, Us
    Apr 2006 – Feb 2011. Creative Director on all global websites, including the complete redesign of Hilton’s UK, German, and Japanese source market websites. Led international usability studies. Spearheaded Hilton’s iPhone app UX and design. Developed the concept for the Hilton Suggests social media program. Selected for AIGA/Yale University Business Perspectives for Creative Leaders program. Grew staff from 3 to as high as 16.
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  • First Horizon
    Vice President, Web Design & Development
    First Horizon Jul 2003 - Mar 2006
    Memphis, Tn, Us
    Set strategic and creative direction for company websites. Created and executed marketingprograms resulting in the fastest-ever growth for the digital channel. Hired and led a staff of 10 designers, developers, copywriters, and marketers.
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  • First Horizon
    Manager, Web Design & Development
    First Horizon Nov 2000 - Jun 2003
    Memphis, Tn, Us
    Designed and built websites that met customer needs and exceeded business goals. Developed roadmaps for website enhancements, features, and functionality. Organized focus groups and usability testing. Built and led a team of 5 designers and developers.
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  • First Horizon
    Lead Web Designer & Developer
    First Horizon Jan 1998 - Oct 2000
    Memphis, Tn, Us
    Designed, built, and managed customer-facing websites (site architecture, design, HTML).Applied visual design to 3rd party software (mapping, investor relations, etc.). Wrote and edited website copy.
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  • Chandler, Ehrlich & Company
    It Manager, Server Admin, Web Designer
    Chandler, Ehrlich & Company Apr 1990 - Dec 1997
    Designed, built, and managed websites for the ad agency and its clients. Createdinteractive multimedia presentations. Researched, recommended, installed and maintained hardware and software.

Rich Clayton Education Details

  • The University Of Memphis
    The University Of Memphis
    History
  • Yale School Of Management
    Yale School Of Management
    Aiga Business Perspectives For Creative Leaders
  • Swansea University
    Swansea University
    Liberal Arts
  • University Of Tennessee, Knoxville
    University Of Tennessee, Knoxville
    Liberal Arts

Frequently Asked Questions about Rich Clayton

What is Rich Clayton's role at the current company?

Rich Clayton's current role is Vice President Design & UX @ Hilton | Building a Customer-Centric Design Culture.

What is Rich Clayton's email address?

Rich Clayton's email address is ri****@****ail.com

What is Rich Clayton's direct phone number?

Rich Clayton's direct phone number is +131027*****

What schools did Rich Clayton attend?

Rich Clayton attended The University Of Memphis, Yale School Of Management, Swansea University, University Of Tennessee, Knoxville.

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