Richard Couch Email & Phone Number

Oakland, California, Us

Lead cross-functional Machine Learning initiatives for Corporate Security, coordinating efforts across Enterprise Data Science, Enterprise Data and Analytics, Enterprise Data Management, Data Platforms, Data Engineering, and Cybersecurity to drive data science projects aligned with business objectives.Key Responsibilities:• Direct the development and implementation of data science products, guiding the use of Machine Learning to generate actionable security insights• Oversee the application of advanced Machine Learning techniques (NLP, regression, forecasting) through strategic planning and collaboration with data science teams• Establish Key Performance Indicators (KPIs) and evaluate initiative effectiveness, leveraging Machine Learning models developed in Palantir Foundry• Manage data governance and security protocols, ensuring compliance and confidentiality through regular reviews• Direct optimization efforts for data infrastructure, leading teams to enhance data pipelines and ETL processes• Develop and maintain roadmaps for multi-functional initiatives, aligning analytics projects with business needs• Influence executive decision-making by providing strategic recommendations based on data science insightsTechnical Focus:• Machine Learning Implementation• Predictive Analytics Development• Security Risk Assessment Models• Large-scale Data Processing• Pattern Recognition Systems• Real-time Analytics Platforms

Took time off for travel and to care for my young children.

Sunnyvale, Ca, Us

- Led the design, development, and launch of a consolidated Skilljar learning platform, managing cross-functional teams to deliver high-quality learning experiences and reducing expenditures by over $300K.- Partnered with engineering, product management, and design teams to define the platform roadmap, gather requirements, and address technical challenges, ensuring timely and successful product delivery.- Applied data-driven insights to optimize platform performance and user experience, integrating new functionalities that enhanced content flexibility and reporting capabilities for 70K+ users.- Developed role-based user flows, implemented advanced content filtering, and prepared the platform for localization across seven languages, increasing global accessibility.- Managed incident response for service interruptions, data integrations, and platform upgrades, creating SOPs to empower non-technical users in managing platform functionality.- Mentored and trained team members on best practices in content development and platform management, fostering a collaborative and continuously improving work environment.- Oversaw data governance and compliance efforts, preventing a $68K penalty by executing a thorough user account true-up and maintaining high security standards for user data.- Collaborated with engineering teams to prioritize feature enhancements and drive the adoption of new technologies, influencing decision-making and strategic direction.

Southfield, Michigan, Us

• Streamlined user experience and lessened training requirements for Denso Sales and Distribution by designing, developing, delivering, and supporting a custom interactive Oracle EBS ERP training for more than 300 end users.• Training satisfaction was extremely low, prompting a focused effort to improve the training experience.• Through the implementation of custom interactive training modules and a dedicated feedback collection process from over 300 end users, the company witnessed a dramatic shift to overwhelmingly positive responses. • This initiative marked a significant enhancement in user experience, reflected in the satisfaction surveys where feedback was predominantly favorable, showcasing the impact of the improved training methodology and content.• Pinpointed gaps and user pain points and created custom interactive modules to guide users through new requirements within the order management system in partnership with subject matter experts at Denso and the IBM implementation team.• Boosted ahead-of-time completion of projects by up to 10% by guiding the on-time and on-budget delivery of new training software, materials, and in-person sessions while coordinating with teams and external partners.• Increased productivity up to 80% by effectively managing the project scope of custom IT solutions, evaluating end-user comprehension, and delivering support and training to improve end-user mastery.• Elevated efficiency 15% by adeptly overseeing Quality Assurance for the Oracle EBS Order Management module by developing and reviewing UPK training files and tracking software issues using Jira and TestRail.

San Francisco, Ca, Us

• Propelled employee experience improvements by directing planning processes and facilitating client meetings to map the implementation and ensure the on-time and on budget delivery of complex technical solutions. • Steered various HR systems projects from discovery and vendor selection to implementation and configuration.• Stimulated increases to adoption and utilization by mapping business processes, preparing training materials, and providing training workshops to 150 staff members on software features and best practices.• Improved by 10% the efficiency of data management, performance development, and tracking within the HR department by researching, selecting, and implementing new business systems to optimize and automate human resources processes. • Reduced training time 10% through the implementation of Zoho People for talent development profile management, the introduction of TINYpulse to analyze and optimize employee sentiment, and the integration of LinkedIn Learning for training and development.

• Pioneered project and program development and incorporated the analysis of client information, practices, and procedures to identify and define potential issues and trends and establish system implementation goals and objectives for three retail clients.• Oversaw an annual $900,000 budget while leading the digital transformation of new businesses by installing point of sale systems and inventory management systems to drive operational transformation and development.• Spearheaded the launch of new retail locations by managing hiring, training, purchasing, procurement, inventory management, vendor management, marketing, advertising, people management, budgeting, and accounting.• Partnered with a legal start-up to drive business growth by leading web development, managing Google Analytics, spearheading marketing campaigns, and providing, and general management consulting.• Produced millions in revenue by increasing the efficiency of small to medium-sized client businesses by 40% and setting up scalable systems and streamlining business processes using software, POS systems, and document management systems.• Realized revenue and retention gains of 50% and 90% through the evaluation, development, and enhanced digital marketing strategies and customer retention programs by implementing Google Analytics and creating new ads.