Rich Crider Email & Phone Number

Shepherdstown, West Virginia, United States

-Responsible for initiating, planning, and executing project management initiatives and processes-Act as the source of guidance and metrics on the practice of project management and execution -Manage key programs supporting strategic objectives for internal and external clients-Support the successful delivery of programs through effective facilitation, tracking, and reporting-Manage development, integration, and implementation of in-house and external IT projects (workflow management, executive dashboards, case management, and customer self service)-Recruit and mentor staff to encourage professional growth and develop leaders among staff-Responsible for evaluation and performance management of staff (written reviews, verbal feedback, and disciplinary action)-Utilize Agile, Lean Six Sigma, and other industry standard methodologies to improve throughput and efficiency while reducing waste and total cost

-Responsible for growth, profitability, and operation of the Document Imaging Division which includes all project management activities for a digital imaging service bureau with hardware / software sales and implementation-Develop written proposals in response to RFPs and requests resulting from sales activity-Formed strong long-term relationships with internal and external clients by understanding their business goals and growth objectives -Prepare and deliver presentations and status reports to federal, state, and commercial clients-Deliver contractually required service levels; consistently exceeding client expectations

Master Of Business Administration (M.B.A.)

Bachelor'S Degree