I am a recognized expert and thought leader versed in modernizing technical systems to be more client-centric and streamlined. My expertise in evaluating business requirements, identifying software integration points, and recommending products strengthens my ability to lead complex call center functions. My broad knowledge allows me to deliver appropriate resources, strategize initiatives to reduce costs, and continuously improve processes. My passion is for optimizing staff productivity and creating novel solutions to boost efficiency. As a fierce champion of transforming business to meet client needs, I am skilled at promoting transparent communication, building robust partnerships, and evaluating operations to define areas of improvement. My keen ability to lead initiatives targeting cost and waste reductions has enabled me to grow trust within my organization and with past clients.My exceptional communication skills are beneficial in growing relationships and building powerful cross-functional teams. I can bring my quality management skills and ability to negotiate service level agreements with my drive for problem solving to successfully complete projects on time and within budget. My experience lies in the following areas:✪ Global Customer Service Operations✪ Program & Project Management✪ Budget Administration✪ Call Center Development, Training, & Management✪ Team Building & Leadership